Questions (493)

The following Reconciliation Rules were configured for ServiceNow, Altiris, and SCCM:

Which are true? (Choose two.)

• Data collected with a discovery source of Altiris can update records inserted by SCCM into the Windows Server [cmdb_ci_win_server] table.

• Data collected with a discovery source of SCCM can be inserted as new records in the Windows Server [cmdb_ci_win_server] table.

• Data collected with a discovery source of SCCM can update any record in the Windows Server [cmdb_ci_win_server] table because it has the highest priority number.

• Data collected with a discovery source of ServiceNow can insert new records into the Windows Server [cmdb_ci_win_server] table, but cannot update records created by Altiris or SCCM.

• Data collected with a discovery source of Altiris can update records inserted by SCCM into the Windows Server [cmdb_ci_win_server] table.

• Data collected with a discovery source of SCCM can be inserted as new records in the Windows Server [cmdb_ci_win_server] table.

The CMDB Administrator has set up two Dynamic Reconciliation Rules within the ServiceNow Production Instance. The "Server" class has a Dynamic Reconciliation Rule of largest value for the RAM field. The "Windows Server" class has a Dynamic Reconciliation Rule of most reported for the RAM field.

Given the above data in Multisource CMDB, which value is added to the CMDB for RAM for a Server CI?
 

• 2,048 MB

• 4,096 MB

• 4096 MB

• 8,192 MB

• 8,192 MB

The Apache Web Server Identification Rule is configured with the following criterion attributes:
Class, Configuration file, Version.

Yesterday, an Apache Web Server CI was discovered as part of Service Mapping.
Today, the application owner upgraded Apache to a different version and reran discovery of the service.

What will happen in the CMDB?

• The existing Apache Web Server CI will be reconciled and its version will be updated.

• A duplication error will occur.

• The Apache Web Server CI will be reclassified as a Web Server CI.

• A new Apache Web Server CI is created

• A new Apache Web Server CI is created

The following identification rule for a Hardware CI class has been defined.

Two new CI records are imported into the Hardware class of the CMDB:

CI1: Name matches an existing CI record in the CMDB

CI2: IP address matches an existing CI record in the CMDB

Which is correct based on the identification rule and the imported CI records?

• CI1 and CI2 both will be inserted as new records

• CI1 will be inserted as a new record and CI2 will be updated with the matching record

• CI1 will be updated with the matching record and CI2 will be inserted as a new record

• CI1 and CI2 both will be updated with matching records

• CI1 will be inserted as a new record and CI2 will be updated with the matching record

ServiceNow provides a suite of CMDB management tools designed to effectively ingest, manage, and maintain CIs and relationships.

Match the management tool with its design architecture.

• Certified integrations from the ServiceNow Store that connect external systems to the CMDB

• Service Graph Connector

• Agent-based discovery method that installs an agent on the host to collect configuration data locally

• ServiceNow Discovery

• Agentless discovery that probes the network and identifies CIs using patterns

• Agent Client Collector

• Manual data ingestion using source data and Transform Maps

• Import Sets

A CMDB Admin needs to set up CMDB 360/Multisource CMDB. 

Drag and drop the system property to the functionality

• glide.cmdb.logger.source.cmdb_multisource

• Maximum number of CIs that can be included in a CMDB 360 recompute operation

• glide.identification_engine.multisource.recompute.max.ci.limit

• Enables CMDB 360

• glide.identification_engine.multisource_enabled

• Enables capturing CMDB 360 Data for CIs from non-CMDB classes

• glide.identification_engine.multisource_cmdb_ci_enabled

• Enables logging for CMDB 360

Drag and drop the CMDB Health Dashboard metric to the description

• CMDB Records that no longer maintain their logical or physical relationships with other CIs

• Orphan

• CMDB Records that are no longer actively updated, but remain stored in the database

• Stale

• Fields that support the accuracy, completeness, and usability of CI records in the CMDB

• Recommended

• Actual values of specified fields are compared to the expected values based in a template

• Audit

• Required

• Fields necessary to create or update a CI record in the CMDB

• Duplicate

• CMDB Records that represent the same physical or logical asset multiple times

A new ServiceNow customer is assembling a Configuration Management team to support their CMDB. 

Drag each role to its corresponding job description

• CI Analyst

• Has read-only access to CMDB data and to basic user interfaces such as CMDB reports and dashboards

• CMDB Process Owner

• Accountable for managing all elements that make up a portfolio throughout their lifecycle

• Service or Product owner

• Manages assigned CI tables and keeps records updated and resolves tasks related to CMDB records

• Obtains highest level role for CMDB privleges

• Configuration Manager/CMDB Admin

A CMDB Administrator seeks to understand the available tools for preventing, addressing, and remediating duplicate CIs. Drag and drop each feature with the corresponding outcome. Some options may not apply.

• Duplicate CI Remediator

• Provides a wizard to resolve de-duplication tasks individually

• De-Duplication Task

• Can be assigned to groups for resolving duplicate CIs

• Certification Task

• __EMPTY__

• CMDB Health Dashboard Correctness Score

• Offers insight into duplicate CIs within the CMDB

• De-Duplication Templates

• Offers a solution to resolve the de-duplication tasks in bulk

A CMDB Owner starts the CSDM journey and needs to become familiar with the CSDM domains.
Drag the CMDB objects to the correct CSDM domains.

• Service Delivery Domain

• Application Service

• Sell / Consume Domain

• Business Service

• Business Application

• Foundation Domain

• Business Process

• Design and Planning Domain

Given a list of Service types in the platform, drag the appropriate service to its definition.

• Application Service

• Business Service

• Published to Business Users and underpins one or more business capabilities

• Technology Management Service (Technical Service)

• Published to Service Owners an underpins one or more business or application Service

• Logical representation of a deployed system or application stack

Drag and drop the application service type to the best description.

• Service Mapping (Connection Suggestion)

• Ideal for custom-built applications and leveraging application fingerprinting to generate service maps in a timely manner

• Dynamic CI Group

• Tag-Based

• Best fit to map cloud-native, container-based, or virtual machine environments

• Service Mapping (Top-down)

• Recommended for mission-critical application services that require a precise approach using patterns

• Ideal for small application services that can be easily grouped using filters and CMDB queries

A CMDB Administrator has installed a Service Graph Connector and customized a script transform. 

What will happen on subsequent upgrades if the default definition of the script transform is updated?

• The Service Graph Connector upgrade refuses to start

• The upgrade stops and reports an error

• A skipped change is created and no change is made to the script transform definition

• A skipped change is created and no change is made to the script transform definition

Configuration Management requires an accurate inventory of devices to be reflected in the CMDB. 

Which are common use cases for using Agent Client Collector (ACC)? (Choose 2 options)

• Devices that intermittently connect to the network

• Devices in secure environments

• Network devices in the DMZ

• Servers in the data center

• Devices that intermittently connect to the network

• Devices in secure environments

Where can an administrator perform Natural Language Queries (NLQ)?

• CMDB Data Manager

• CMDB Health Dashboard

• CMDB Workspace

• CI Class Manager

• CMDB Workspace

A CMDB Manager wants to improve data quality using the CMDB Health Dashboard. What needs to happen to generate CMDB health scores?

• The plugin, CMDB health calculation, needs to be installed

• Nothing, CMDB health scores are calculated by default

• The scheduled jobs for the CMDB Health Dashboard must be activated

• The scheduled jobs for the CMDB Health Dashboard must be activated

What ensures data volume in the CMDB is manageable?

• Archive Policies

• Scheduled Jobs

• Business Rules

• Archive Policies

A CMDB Administrator is leveraging CI data as part of an Integrated Risk Management (IRM) implementation and the Entity Scoping process. The Administrator wants to leverage the CSDM Data Foundations Dashboard playbooks under the Run tab. 

Which CSDM relationships are leveraged using the CSDM playbooks? (Choose two)

• Business Applications that have relationships to Application Services

• Business Applications that have their relationships to Information Objects

• Locations that have established parent records

• Logical CIs that have relationships with Information Objects

• Business Applications that have relationships to Application Services

• Business Applications that have their relationships to Information Objects

A Change Manager aims to streamline ITSM processes by automatically populating fields on the Change form when a CI is selected. The Configuration Management team ensures that the Change Group field is populated for all managed CIs. 

As a result, which base system field on the Change form will be automatically populated after selecting a CI?

• Approval Group

• Managed by Group

• Assignment Group

• Change Group

• Assignment Group

A CMDB Administrator is reviewing the health of the CMDB and notices a large percentage of the Hardware CIs are missing serial numbers. The Administrator is concerned this may cause duplicate CIs and would like to resolve the issue in a timely manner.

What structured guidelines provided by ServiceNow are available to troubleshoot and resolve the issue?

• CMDB Data Foundations Dashboard Playbooks

• CSDM Now Create Playbooks

• CMDB Health Dashboard Playbooks

• CMDB Data Manager

• CMDB Data Foundations Dashboard Playbooks

A Configuration Management Governance team is transitioning from utilizing legacy CMDB status fields to CSDM lifecycle status fields. Which table can be modified?

• Life Cycle Controls

• Life Cycle Stages

• Life Cycle Mapping

• Life Cycle Stage Status

• Life Cycle Mapping

A CMDB Administrator wants only the CIs of Principal Classes to appear in CI reference fields, such as the CI reference field on an Incident form. 

Where does the CMDB Administrator designate Principal Classes?

• CI Class Manager

• CMDB Data Manager

• CMDB Workspace

• System Properties

• CI Class Manager

A CMDB Administrator needs to import external data into the CMDB. To reduce the risk of creating duplicates and prevent updates from unauthorized sources, it must be ensured that the Identification and Reconciliation Engine (IRE) is not bypassed. 

What is the recommended method to import data into the CMDB utilizing the Identification and Reconciliation API?

• IntegrationHub ETL

• Import Sets and Transform Maps

• Table API (REST API or SOAP API)

• IntegrationHub ETL

The CMDB Administrator group aims to display meaningful results on the CMDB Health Dashboard

• Compliance Scorecard for server records that are not on the latest patch. 

What must be configured to achieve this goal?

• Certification Filter, Certification Template, Audit

• Certification Policies, Data Filters, Scheduled Jobs

• Stale, Orphan, Duplicate

• Technical Service Offerings, Dynamic CI Groups, CMDB Groups

• Certification Filter, Certification Template, Audit

The Incident Process Owner asks which classes of CSDM are used on the Incident form. 

Which classes are appropriate? (Select 2)

• Service Portfolio

• Application Service

• Service Offering

• Business Application

• Application Service

• Service Offering

A CMDB Administrator needs to create a new CI class for an Internet of Things (IoT) Sensor in ServiceNow. 

What are the recommended practices for this activity? (Choose 2 options)

• Modify an existing class

• Delete an unused class and replace it with the new one

• Install or update the CMDB CI Class Models Store application and verify the class does not already exist

• Add a new class under an appropriate parent class

• Install or update the CMDB CI Class Models Store application and verify the class does not already exist

• Add a new class under an appropriate parent class

A company wants to ensure stale CI records are identified if Discovery has not updated them in 60 days. 

Which CMDB Health metric applies?

• Completeness

• Correctness

• Compliance

• Freshness

• Correctness

A Change Manager wants to gain value from CSDM. 

How will the Change Management process benefit from CSDM? (Choose 2 options)

• Route the change dynamically

• Identify blackout windows

• Determine the root cause of the change issue

• Understand the impact of the change on services

• Identify blackout windows

• Understand the impact of the change on services

A CMDB Administrator has built a number of Technology Management Service Offerings (Technical Service Offerings) based on Dynamic CI Groups to better maintain group alignment for the member CIs. 

Which groups are synced to CIs from the offering that has a relationship to a Dynamic CI Group? (Choose 2)

• Managed by Group

• Owned by Group

• Support Group

• Approval Group

• Managed by Group

• Support Group

What is the recommended way to model shared middleware supporting multiple business services?

• Direct CI relationships to business services

• Store as an asset only

• Create a custom CI without relationships

• Create an Application Service representing middleware

• Create an Application Service representing middleware

A development team is working on a project where an application will be deployed to many servers. There are several security requirements that must be checked to adhere to lawful regulatory compliance because the application will be holding customer personal data (PII and PCI). 

Where in the CSDM should the development team store the information that will be used to satisfy audits?

• Technology Management Service Offerings (Technical Service Offerings) and Groups

• Business Applications and Information Objects

• Customer Service Offerings and Databases

• Business Applications and Information Objects

A customer wants recently imported server records to be automatically reclassified into more specific CMDB classes after being discovered by ServiceNow Discovery. 

During the discovery process, if existing Server records are reclassified into the Linux Server and Windows Server classes, which reclassification operation occurs?

• Class Upgrade

• Class Downgrade

• Class Switch

• Class Upgrade

A customer's CMDB is aligned to the CSDM Walk stage. 

What benefit is provided by the CMDB?

• Improves the implementation velocity of APM Foundation for future business application rationalization

• Enables impact assessments for incident, problem, and change on Business Services

• Allows additional stratification of technical teams' support structure along the lines of OLAs and commitments

• Enables impact assessments for incident, problem, and change on Business Services

According to the Common Service Data Model (CSDM), a server team is requesting a catalog item be created for infrastructure requests. 

Which role is involved in initiating the request and defining requirements?

• Application Service Owners

• Enterprise Architect

• Technology Service Owners

• Technology Service Owners

A CMDB Administrator wants to create a CMDB query to find all databases located in Seattle that are connected to application services. They also want to include incidents related to those databases. 

Which actions should be taken to build this query? (Choose 2 options)

• Set the relationship level to up to 2nd-level relationships

• Add a filter to the Database node for Location = Seattle

• Add property columns to the Application Service node

• Add to the canvas the Incident table from the Non-CMDB Tables list

• Add a filter to the Database node for Location = Seattle

• Add to the canvas the Incident table from the Non-CMDB Tables list

An organization is updating the CMDB to include new asset types like IoT devices. Relevant CI classes need to be added and outdated ones need to be removed from the Principal Class filter to ensure accurate display in ITSM processes. 

Which roles are needed to add or remove classes? (Choose 2)

• sn_cmdb_admin

• personalize.dictionary

• sn_csdm_admin

• itil_admin

• cmdb_query_builder

• personalize.dictionary

• itil_admin

A CMDB Configuration Manager is reviewing the metrics on the CMDB Health Dashboard - Correctness Scorecard for the Server class, which consists of 60,000 servers in the CMDB. 

• For the Duplicate metric, it shows: Healthy CIs / Evaluated = 59,000 / 60,000
• For the Orphan metric, it shows: Healthy CIs / Evaluated = 45,000 / 50,000 

Which configuration explains the difference in the scope of Server CIs evaluated (60,000 vs 50,000) between the two metrics?

• The Duplicate metric has a CMDB Group configured for the Server class

• The Orphan metric has a CMDB Group configured for the Server class

• The Orphan metric has a Health Inclusion rule configured for the Server class

• The Duplicate metric has a Health Inclusion rule configured for the Server class

• The Orphan metric has a Health Inclusion rule configured for the Server class

Configuration Management needs to ensure data quality for all CIs in the CMDB. 

What areas of data quality for CIs are included in the CMDB Health Dashboard? (Choose 2 options)

• Stale CIs

• Duplicate CIs

• Downgraded CIs

• Upgraded CIs

• Missing CIs

• Stale CIs

• Duplicate CIs

What is the purpose or requirement of CMDB Data Manager in ServiceNow?

• Automates the archival and deletion of records based on retention policies

• Automates the enforcement of relationship rules between CIs in the CMDB

• Encrypts archived records for enhanced security

• Automates the archival and deletion of records based on retention policies

An organization wants visibility of which business applications are supported by a specific database server. 

What modeling enables this?

• Application Service dependency mapping

• Server to Business Service direct relationship

• Task relationships

• Asset relationships

• Application Service dependency mapping

The CMDB Configuration Management team wants to manage de-duplication tasks generated from data ingested into the CMDB via the Identification and Reconciliation Engine (IRE). 

In which area of the CMDB Workspace can they locate these de-duplication tasks?

• Important actions tile under the Home tab

• CMDB feature adoption tile under the Insights tab

• Total status under the My Work tab

• Important actions tile under the Home tab

The CMDB Configuration Manager is using the CI Class Manager to define group ownership of CI classes and needs to leverage the ownership value specified in the CI Class Manager.

When creating a CMDB Data Manager policy, which group reference field should be set?

• Support Group

• Managed By Group

• Approval Group

• Change Group

• Managed By Group

The Configuration Manager is preparing justification to utilize the CMDB Data Foundations Dashboard. 

Which benefits align with the usage of this dashboard? (Choose 2 options)

• It enables monitoring and tracking of CMDB health over time

• It provides actionable insights to improve data quality and completeness

• It helps detect and eliminate duplicate records in the CMDB

• It automates approval processes for Change Management

• It enables monitoring and tracking of CMDB health over time

• It provides actionable insights to improve data quality and completeness

A developer bypasses IRE by inserting directly into the cmdb_ci via script. 

What risk does this introduce?

• Missing ACLs

• Duplicate CI creation and reconciliation conflicts

• Performance degradation

• Asset misalignment

• Duplicate CI creation and reconciliation conflicts

An Asset Manager wants to ensure that Asset records and CI records are kept synchronized automatically. 

How does the Manager do this? (Choose two.)

• Ensure one-to-one physical mapping between Asset and CI

• Ensure that the business rule to update Asset fields on change on the CI table is active

• Ensure that the business rule to update CI fields on change on the asset table is active

• Ensure that scheduled jobs are run during off-business hours to ensure that sync happens

• Ensure that the business rule to update Asset fields on change on the CI table is active

• Ensure that the business rule to update CI fields on change on the asset table is active

A Configuration Manager wants to use the Unified Map. 

Where would it be accessed?

• CMDB Workspace

• CI Class Manager

• CMDB Data Manager

• CMDB Workspace

What is the value of using the CMDB in security operations? (Choose Two)

• Identifies the IT infrastructure with a vulnerability

• Auto-resolves a vulnerability

• Allows the security team to assess and remediate an incident

• Enables audits and attestations across CIs

• Identifies the IT infrastructure with a vulnerability

• Allows the security team to assess and remediate an incident

A Platform Data Owner wants to improve data quality with reconciliation rules across five discovery sources. The Data Owner knows the best option is to include CMDB 360 / Multisource CMDB to manage and monitor discovery sources. The company currently does not have the ITOM Discovery license required for CMDB 360 / Multisource CMDB. 

What can the Data Owner do in this case?

• The IRE reconciliation rules can use discovery sources regardless of CMDB 360 being enabled

• CMDB 360 / Multisource is a platform product that can be used immediately

• ITOM Discovery must be purchased to take advantage of multisource IRE rules

• The IRE reconciliation rules can use discovery sources regardless of CMDB 360 being enabled

What is the difference between Data Certification and Attestation policies when managing a CI?

• Attestation can be assigned to a group or an individual, while Data Certification can only be assigned to an individual

• Attestation requires correcting specific attributes of a CI, while Data Certification tracks acknowledgement the CI still exists

• Attestation can be scheduled, while Data Certification cannot be scheduled

• Attestation tracks acknowledgement the CI still exists, while Data Certification validates specific attributes of a CI

• Attestation tracks acknowledgement the CI still exists, while Data Certification validates specific attributes of a CI

An organization needs to maintain non-discoverable attributes, such as warranty expiration dates, for hardware CIs. These attributes are not updated by automated discovery tools. 

What method ensures these attributes are accurately maintained for all CIs?

• Create a new CI class specifically for non-discoverable attributes

• Use the CMDB Reconciliation Engine to update the attributes

• Use a scheduled data import to update the attributes from an external source

• Use a scheduled data import to update the attributes from an external source

A CI should not be updated by Discovery once it reaches "Retired" state. 

What should control this?

• Identification Rule

• Reconciliation Rule with lifecycle condition

• Business Rule

• Dictionary attribute

• Reconciliation Rule with lifecycle condition

A Configuration Manager needs to leverage a policy type to automate the creation and assignment of tasks to validate the existence of CIs. 

Which policy type should be used to accomplish this goal?

• Retire

• Attestation

• Certification

• Delete

• Attestation

A Configuration Manager has configured multiple data sources that are all authorized to update the same class and the same set of class attributes in the CMDB. 

What can the Configuration Manager do to control which data source should be the authoritative source of truth for a specific class or set of class attributes?

• Assign a run order to each data source in the identification rules

• Assign a priority to each data source in reconciliation rules

• Manually run the data source updates in the correct order

• Configure data refresh rules with a specific time period

• Assign a priority to each data source in reconciliation rules

A healthcare provider faces a critical incident affecting its patient management system. The provider needs to identify the users impacted to mitigate disruption effectively. 

Which CSDM-related data should they leverage?

• Affected CI [task_ci] related list

• Service environment attribute

• Service Offerings by Department or Location

• Incident history of similar CIs

• Service Offerings by Department or Location

An organization is changing data centers and needs to know the consequences of the planned changes. 

How can Application Service Mapping be used as part of Change Management?

• To understand the business impact of CIs

• To understand the physical location of CIs

• To identify which devices will go offline first

• To understand the business impact of CIs

You are modeling a customer-facing Email Service delivered via multiple application instances and underlying servers. 

How should this be modeled in CSDM?

• Email Service → Application Services → Infrastructure CIs

• Email Service → Application

• Email Service → Servers

• Email Service → Technical Service → Servers

• Email Service → Application Services → Infrastructure CIs

A Configuration Management Process Owner is preparing solution options for presentation to technical governance for ingesting custom CIs into the CMDB. The solution must align with best practices, minimize future technical debt, and ensure upgrade compliance. 

Which solutions accomplish this? (Choose 2)

• Repurposing a base CI class and renaming attributes as required

• Extending an existing CI class table to accommodate the custom CI class attributes

• Extending the existing Asset class table to custom CI class attributes

• Installing or upgrading the CMDB CI Class Models Store application to find a suitable existing CI class accommodating any new attributes

• Extending an existing CI class table to accommodate the custom CI class attributes

• Installing or upgrading the CMDB CI Class Models Store application to find a suitable existing CI class accommodating any new attributes

A CMDB Administrator wants to run the “Services Have Owners Identified” playbook to remediate the issues shown in the CMDB Data Foundations Dashboard. 

Which remediation plays would be used? (Choose 2)

• Govern Data

• Report Data

• Fix Data

• Analyze Data

• Fix Data

• Analyze Data

A CMDB Administrator is implementing Vulnerability Response or Security Incident Response and needs to ensure customers have enough context to estimate risk and set task priorities. 

Which “Get Well” Playbook from the CSDM Data Foundations Dashboard helps with this?

• Named Product Models without Product Owners

• Percentage of Custom Status Values for CI Life Cycle Stages

• Locations without a Parent Location

• Application Services with Business Application Relationships

• Application Services with Business Application Relationships

A CMDB Administrator is evaluating whether to monitor the metrics provided on the CMDB Data Foundations Dashboard. 

Which benefits support the decision to continually monitor the results on this dashboard? (Choose 2)

• Provides metrics for CIs processed by the Identification and Reconciliation Engine (IRE)

• Reports on all orphan CIs in the CMDB

• Provides a list of all CIs that failed health audits

• Provides metrics on active CIs updated in the last 90 days

• Provides metrics for CIs processed by the Identification and Reconciliation Engine (IRE)

• Provides metrics on active CIs updated in the last 90 days

During a Change request, impact analysis does not show downstream affected services. 

What is the most likely cause?

• Reconciliation conflict

• Missing CI relationships

• Incorrect CI class

• CMDB Health disabled

• Missing CI relationships

A CMDB Administrator, viewing the CMDB Data Foundations Dashboard, notices the Unique Locations Result percentage is low. 

What is the recommended process from the associated playbook to correct this issue?

• Keep both locations as either can be used as a valid alternate location

• Retain the location that matches the organization's standard naming convention, and delete the duplicate without further validation

• Use the Duplicate CI Remediator to merge the duplicate location records

• Review both locations, update CIs with the correct location, and delete the duplicate location

• Review both locations, update CIs with the correct location, and delete the duplicate location

Which type of CMDB Data Manager policy creates tasks that allow the assigned individual to update fields on the CI record?

• Audit

• Compliance

• Attestation

• Certification

• Certification

A CMDB Administrator is asked to clean up the CMDB duplicates. 

What is the preferred way to manage this task? 

• The de-duplication dashboard on the CMDB Workspace

• The de-duplication task module

• My Tasks in the Application Navigator

• The de-duplication dashboard on the CMDB Workspace

A CMDB Administrator would like to minimize stale CIs in the CMDB.

Which CMDB Health Dashboard scorecard displays this information? 

• Compliance

• Completness

• Correctness

• Correctness

A CMDB Administrator wants to remove all Linux Servers in the organization that have not been updated in six months. 

Which recommended action would the Admin take in Data Manager?

• Create a scheduled job

• Create a business rule

• Create an archive policy

• Create an archive policy

A Data Center Manager is working with the CMDB CI Class Manager to define the relationship between Application Servers and the Applications they host. The company has multiple Application Servers that host one or more Applications. 

Which describes the relationship between the Application Server table [cmdb_ci_app_server] and the Application table [cmdb_ci_appl]?

• Many-to-many

• One-to-many

• One-to-one

• Many-to-one.

• Many-to-many

A CMDB Administrator needs to identify which attributes have been created specifically for the Windows Server class. 

Which tab in the Attributes section is used?

• Derived

• Child

• All

• Added

• Added

The CMDB Configuration Management team has successfully developed a healthy and trusted CMDB. They have integrated discovered infrastructure data, accurately referenced non-dscoverable data (such as change and support group information), and made the CMDB service-aware using Service Mapping. 

Which field on a Incident form is automatically populated after a CI is selected that references an appropriate support group?

• Managed by Group

• Approval Group.

• Support Group

• Change Group

• Assignment Group

• Assignment Group

What is the relationship between an application and a server?

• Application > Runs on::Runs > Server

• Application > Uses::Used by > Server

• Application > Used by::Uses > Server

• Application > Runs::Runs On > Server

• Application > Runs on::Runs > Server

With CMDB 360/Multisource CMDB the Dynamic Reconciliation Rules will also be enabled. Based on the request of the management, a CMDB Administrator has to set up multiple Dynamic Reconciliation Rules. 

Which are available 'Dynamic Rule Types' within the 'Create Reconciliation Rule' wizard? (Choose 2 options). 

• Last Created

• Smallest Value

• Most Reported

• Last Updated

• Smallest Value

• Most Reported

What is the recommended sequence when merging SCCM and Discovery for computers?

• Run Discovery first then import SCCM

• Load SCCM first then disable Discovery

• Establish IRE identifiers and set source precedence then load both

• Create two CI classes to avoid collisions

• Establish IRE identifiers and set source precedence then load both

Which Workspace feature helps triage class-specific data quality and tasks in one place?

• CMDB Workspace tiles and guided actions

• Incident Workspace Agent Assist

• Event Management Workbench

• Guided Setup for ITSM

• CMDB Workspace tiles and guided actions

Which action best prevents custom attribute sprawl over time?

• Permit any team to add attributes on demand

• Require design review for business value and correct class level before adding attributes

• Add all attributes at base table cmdb_ci

• Replace attributes with tags before adding attributes

• Require design review for business value and correct class level before adding attributes

You find 12 custom classes added under Server that mirror OOTB children classes. 

What should you do?

• Leave as is to avoid risk

• Create more customs for clarity

• Flatten to base cmdb_ci

• Reclassify into OOTB classes

• Reclassify into OOTB classes

Which process ensures CI lifecycle transitions (e.g., Operational to Retired) are applied consistently?

• Discovery schedules

• CAB notes during change approval

• Data Manager retirement policies

• Manual updates by agents

• Data Manager retirement policies

Which statement about asset vs CI lifecycle is correct?

• One asset can correspond to multiple CIs over time as it's redeployed

• Assets are always non operational; CIs are always financial

• Deleting an asset deletes the CI automatically

• A CI always maps to exactly one asset forever

• One asset can correspond to multiple CIs over time as it's redeployed

What does the Coverage metric in CMDB Health primarily measure?

• Proportion of in scope infrastructure actually represented in CMDB

• Percent of policy rules met in CMDB

• Number of CI relationships per CI in CMDB

• Percent of required attributes filled in CMDB

• Proportion of in scope infrastructure actually represented in CMDB

How do you enforce that every Application Service has an owning group?

• Let Incident auto assignment infer ownership

• Compliance rule in CMDB Health

• Rely on Discovery patterns to set it

• Populate via business rule on view

• Compliance rule in CMDB Health

Which two tools help visualize and validate relationship cardinality during governance? (Select 2)

• SLM dashboards

• Schema Map

• Unified Map / Dependency Views

• Change Calendar

• Schema Map

• Unified Map / Dependency Views

You detect frequent accidental deletes from a source import 

What guard should you add?

• Reduce import frequency

• Disable ACLs on cmdb_ci

• Turn off IRE

• Quarantine stage with review plus retire then delete policy

• Quarantine stage with review plus retire then delete policy

Which CMDB Health metric would flag unexpected values like 'n/a' in lifecycle fields?

• Coverage

• Compliance

• Completeness

• Timeliness

• Compliance

Which Data Manager policy type would you use to task owners to attest “Managed by” group quarterly?

• Deduplication policy

• Certification policy

• Retirement policy

• Identification policy

• Certification policy

• Change Manager

• CMDB Process Owner

• Service Owner

• IT Asset Manager

• CMDB Process Owner

What is the most reliable signal to retire a CI representing a cloud VM?

• Change calendar gaps

• Cloud provider events via connector

• Incident inactivity for 30 days

• Manual request from any user

• Cloud provider events via connector

• Matching only on display name

• Including serial number or GUID

• Using FQDN

• Combining multiple identifiers

• Matching only on display name

• Coverage

• Completeness

• Compliance

• Timeliness

• Timeliness

• List view with dot-walking

• CMDB Query Builder

• Report Designer Table

• Schema map

• CMDB Query Builder

• Visualization of a CI and its related CIs

• Editing class hierarchy

• Configuring identifiers

• Creating transform maps

• Visualization of a CI and its related CIs

• Change risk calculation based on blast radius

• Branding the portal

• Email routing rules

• SAM reclaim rights based on utilization

• Change risk calculation based on blast radius

• SAM reclaim rights based on utilization

• Service Catalog taxonomy

• Incident trend chart

• Schema map of cmdb_ci_appl

• Dependency view map from the DB CI

• Dependency view map from the DB CI

• Count of change requests

• Playbook guidance linked to specific indicators

• Average MTTR

• Number of MID Servers

• Playbook guidance linked to specific indicators

• Loading a one-time vendor spreadsheet

• Bringing in lab test data to a custom table

• Importing devices with IRE-ready mappings and update semantics

• Updating two reference choices

• Importing devices with IRE-ready mappings and update semantics

• cmdb_ci_service_auto

• cmdb_ci_database

• cmdb_ci_appl

• cmdb_ci_service

• cmdb_ci_database

• When native connectors exist in the Store

• When you need reconciliation policies

• For ad-hoc one-time loads with simple transforms

• When orchestrating multi-stage pipelines with dependencies

• For ad-hoc one-time loads with simple transforms

Which metric is NOT one of the six core CMDB Health metrics?

• Timeliness

• Correctness

• Approvals

• Compliance

• Completeness

• Class Normalization

• Coverage

• Approvals

• Enable CI autofill on forms

• Configure IRE identifiers properly

• Use the Duplicate CI Remediator with templates

• Increase Discovery frequency

• Configure IRE identifiers properly

• Use the Duplicate CI Remediator with templates

• Configuration Manager

• Problem Manager

• Change Manager

• Service Desk Manager

• Configuration Manager

• Unified Map path search

• De-dup template

• Query Builder with filter Support group is empty

• Discovery IP scan

• Query Builder with filter Support group is empty

• Lower staleness threshold

• Disable reconciliation

• Delete all unknown CIs

• Improve Service Mapping coverage

• Improve Service Mapping coverage

• They require Discovery credentials

• They should be justified by concrete use cases and health KPIs

• They must be added on the base CMDB table

• They are ignored by IRE

• They should be justified by concrete use cases and health KPIs

• Discovery

• CMDB Health

• Unified Map

• Service Mapping

• Service Mapping

• Skipping discovery forever

• Standardized service modeling across products

• Less need for governance

• Unlimited custom tables

• Standardized service modeling across products

• Completeness

• Cost

• Compliance

• Correctness

• Completeness

• Creating service maps

• Generating discovery schedules

• Exporting CSVs of all tables

• Visual comparison of attribute values from multiple data sources

• Visual comparison of attribute values from multiple data sources

• Change impact analysis

• Password resets

• Faster SLA creation

• User onboarding

• Change impact analysis

To avoid technical debt during ingestion, what should you do? 

• Bypass the IRE

• Normalize to OOB classes and use IRE

• Disable reconciliation

• Create custom base classes

• Normalize to OOB classes and use IRE

• Create new classes

• Manually merge or delete duplicate CI records

• Schedule discovery probes

• Change reconciliation priorities

• Manually merge or delete duplicate CI records

• Run De-dup Wizard daily

• Configure reconciliation definitions with attribute precedence

• Shorten staleness thresholds

• Use Unified Map filters

• Configure reconciliation definitions with attribute precedence

• Discovery credentials

• Unified Map filters

• Incident SLAs

• Reconciliation rules per attribute

• Reconciliation rules per attribute

• Completeness scorecards

• Correctness scorecards

• Unified Map

• Compliance exceptions

• Completeness scorecards

• Event Management correlation rules

• Outbound email templating

• Portal theme engine

• Change collision detection

• Event Management correlation rules

• Change collision detection

• Average number of attributes per class

• Number of MID Servers

• Counting ACLs on cmdb_ci

• Mapping technology CIs to Business Services

• Mapping technology CIs to Business Services

• Wiki pages

• Foundations Dashboard

• Change templates

• Problem tasks

• Foundations Dashboard

• Represent apps in alm_asset only

• Store Business Applications in cmdb_ci_service

• Use cmdb_ci_service_auto for Application Services

• Represent Business Services in cmdb_ci_service

• Use cmdb_ci_service_auto for Application Services

• Represent Business Services in cmdb_ci_service

• Service Delivery

• Foundation

• Service Consumption

• Build and Integrate

• Foundation

• Reduced ability to report at service level

• Faster upgrades

• Incompatibility with new products

• Less technical debt

• Reduced ability to report at service level

• Incompatibility with new products

• Audit

• Staleness

• Orphan

• Duplicate

• Staleness

• Which CIs appear in the Configuration Item reference field

• Discovery credentials used

• Field visibility on forms

• User role permissions

• Which CIs appear in the Configuration Item reference field

• Serial number

• Assignment group

• Incident priority

• Location only

• Serial number

During an audit you must prove that CIs adhere to configuration standards 

Which KPI is key?

• Performance

• Compliance

• Correctness

• Completeness

• Compliance

• Schedule discovery scans

• Populate CMDB groups

• Drive dashboards and reports

• Set ACLs

• Populate CMDB groups

• Drive dashboards and reports

• They visualize service maps

• They map import fields and can invoke IRE

• They define attribute precedence across sources

• They maintain KPI thresholds

• They map import fields and can invoke IRE

• Performance

• Compliance

• Correctness

• Completeness

• Completeness

A CMDB Administrator is beginning the journey of populating the CMDB and needs to verify that any data which is no longer useful or applicable is removed 

Which governance management tool will accomplish this?

• CMDB Health Dashboard

• De-duplication Templates

• CMDB and CSDM Data Foundations Dashboard

• CI Class Manager

• CMDB Data Manager

• CMDB Data Manager

• De-duplication

• Reconciliation

• Retire

• Archive

• Retire

• Archive

A CMDB Administrator wants to educate the team on the various actions that can be performed within the CMDB Workspace

What actions can be initiated from the CMDB Workspace? (Choose 2)

• Execute ServiceNow Discovery

• Create a CMDB Data Manager certification policy

• Create a new CMDB class

• Remediate duplicate CI records

• Create a CMDB Data Manager certification policy

• Remediate duplicate CI records

A CMDB Administrator changes the query for the SCCM Service Graph Connector 

What is the impact of this change?

• Any updates for the SCCM Service Graph Connector will be skipped during the upgrade

• Any Scheduled Jobs for the SCCM Service Graph Connector will need to be configured

• The Data Source for the SCCM Service Graph Connector will be marked as Inactive

• Any updates for the SCCM Service Graph Connector will be skipped during the upgrade

• Be marked as inactive

• Be marked as critical

• Be retired and in end of life

• Be fully operational and in use

• Be retired and in end of life

A CSDM Data Manager needs metrics on the alignment of product models locations and business units with best practices

Which tab in the CSDM Data Foundations Dashboard provides this information?

• Walk

• Run

• Foundation

• Crawl

• Fly

• Foundation

User endpoint devices are imported into the CMDB and populate the Assigned to field on the Computer CI 

The Asset team wants the Assigned to field populated on the related Asset automatically 

What action achieves this?

• Configure a business rule on the computer table to update the asset

• Use the Asset-CI Field Mapping module to create a new rule

• Hide the Assigned to field on the asset and dot-walk from CI

• Configure a business rule on the computer table to update the asset

A CMDB Administrator wants to ensure short-lived CIs not discovered in the past week are removed

After retiring the CI records which recommended action should they take?

• Create a business rule

• Create a scheduled job

• Create a delete policy

• Create a delete policy

A CMDB Administrator group wants task notifications when “Support Group” or “Managed By Group” fields are missing on operational Linux servers 

Which modules can be leveraged?

• Dynamic CI groups and CMDB groups

• CI Class Manager and Health Preferences

• CMDB Workspace and Scheduled Jobs

• Technical Service Offerings and Dynamic CI groups

• CI Class Manager and Health Preferences

A CMDB Administrator creates a query using CMDB Query Builder to display operational CIs belonging to a specific application service

Which steps achieve this?

• Add Business Application Application Service Configuration Item configure relationship filter run query

• Add Application Service and Configuration Item classes configure relationship filter operational status run query

• Add Application Service and Configuration Item classes configure relationship add columns run query

• Add Application Service and Configuration Item classes configure relationship filter operational status run query

Multiple data sources update the CMDB and a high priority source stops updating 

Which configuration allows a lower priority source to update records after inactivity?

• Reconciliation Rules

• Identification Rules

• Health Inclusion Rules

• Data Refresh Rules

• Data Refresh Rules

A CMDB Administrator wants to leverage the Staleness metric from the CMDB Health Dashboard Correctness Scorecard 

What is the default duration?

• 7 days

• 24 hours

• 30 days

• 60 days

• 60 days

A healthy CMDB integrates discovered infrastructure references non-discoverable data and uses Service Mapping 

How will this enhance change management? (Choose 2)

• Provides insight into potential impact of the change

• Ensures no change ever causes downtime

• Enables auto population of assignment group routing

• Automatically schedules changes without approval

• Provides insight into potential impact of the change

• Enables auto population of assignment group routing

A CMDB Administrator has a report listing services without an owner 

Which governance process play prevents recurrence?

• Set default Service Owner value

• Make Owned by mandatory

• Make Managed by mandatory on all CIs

• Make Owned by mandatory

A CMDB Administrator is creating documentation including attributes IRE rules and suggested relationships 

Which central location is used?

• CMDB Workspace

• CI Identifiers

• CMDB Data Manager

• CI Class Manager

• CI Class Manager

• Saved queries window on the CMDB 360 tab

• Saved queries window on the Insights tab

• Coverage window on CMDB 360 tab

• CMDB Query Builder

• Saved queries window on the CMDB 360 tab

A CMDB Configuration Manager sets a Data Manager certification filter on servers where OS contains Server or Linux 

Which operating systems are affected? (Choose 2)

• Windows Server 2022 Datacenter

• Windows 2019 Datacenter

• AIX

• Linux CentOS

• Windows Server 2022 Datacenter

• Linux CentOS

A Configuration Manager needs to restrict classes available in a CI reference field on an incident form

How are Principal Classes set?

• Principal Class checkbox in CI Class Manager Attributes tab

• Principal Class checkbox in CI Class Manager Basic Info tab

• Principal Class attribute on the CI

• Principal Class checkbox in CMDB Workspace

• Principal Class checkbox in CI Class Manager Basic Info tab

• Visibility to an application and the host it is installed on

• Number of levels displayed on map can be modified

• Map nodes can be filtered based on user preferences

• Map can be zoomed in and out

• Visibility to an application and the host it is installed on

• Map nodes can be filtered based on user preferences

A CMDB Administrator enables Life Cycle Sync in CSDM life cycle field mappings 

What is the next step?

• Resolve incomplete field mappings in the Discrepancy Report

• Fix incorrect values in Life Cycle Stage

• Activate the CSDM Life Cycle field mappings

• Resolve incomplete field mappings in the Discrepancy Report

CMDB 360 must analyze CI data 

What must be true?

• CI data must come from Service Graph Connector

• CI data must go through the IRE

• Reconciliation rules must be configured

• ServiceNow Discovery must populate the data

• CI data must go through the IRE

• Independent

• Main Record

• Principal Class

• Extensible

• Principal Class

A Windows server is reclassified from cmdb_ci_server to cmdb_ci_win_server through IRE 

What process occurred?

• Class Upgrade

• Class Switch

• Class Downgrade

• Class Change

• Class Upgrade

• Enhanced Service Management operations

• Reduced hardware costs

• Assist integration choices

• Gain visibility and control

• Assist integration choices

• Gain visibility and control

• Fly

• Run

• Crawl

• Walk

• Fly

A CMDB Administrator must define a new CI class for a new equipment type 

What action ensures proper CMDB integration?

• Use Service Catalog

• Modify an existing CI class

• Create a class without inheritance

• Create a class in CI Class Manager with proper inheritance

• Create a class in CI Class Manager with proper inheritance

• Uses the IRE to process and integrate data

• Performs discovery data collection

• Integrates third-party data into CMDB or other tables

• Imports SCCM data directly

• Uses the IRE to process and integrate data

• Integrates third-party data into CMDB or other tables

• Agent Client Collector

• IntegrationHub ETL

• Import Sets

• Service Graph Connectors

• Service Graph Connectors

• Compliance

• Completeness

• Correctness

• Correctness

A CMDB Administrator wants to run a playbook from the Data Foundations Dashboard

What documentation does a playbook provide? (Choose 2)

• Problem Overview

• Automated Remediations

• Root Cause

• Problem Analysis

• Automated Remediations

• Root Cause

A CMDB Administrator knows the CMDB Data Foundation Dashboard is used to monitor and improve data quality 

What is a benefit of this dashboard?

• Provides key health related metrics to make decisions

• Provides the ability to resolve certification policy tasks

• Provides the ability to configure health-related metrics

• Provides key health related metrics to make decisions

A CMDB Manager uses CMDB 360 Multisource CMDB to maintain and improve CMDB quality 

Why would the Manager use CMDB 360 Multisource CMDB?

• To ingest data from multiple data sources using Import Sets

• To identify CI attributes from multiple data sources

• To ingest data from multiple data sources using Service Graph Connectors

• To populate the CMDB from multiple data sources

• To identify CI attributes from multiple data sources

The Configuration Management team wants to confirm that all servers in the CMDB actually exist in the data center 

Which CMDB Data Manager policy type would they create?

• Certification

• Archive

• Retire

• Delete

• Attestation

• Attestation

A CMDB Administrator has many similar de-duplication tasks that must be remediated in bulk 

How can this be achieved?

• Utilize the Duplicate CI Remediator Wizard

• Create de-duplication tasks manually

• Create and run a de-duplication template

• Configure and run a custom de-duplication background script

• Create and run a de-duplication template

• glide.identification_engine.multisource_cmdb_ci_enabled

• glide.identification_engine.multisource_non_cmdb_ci_enabled

• glide.identification_engine.multisource_enabled

• glide.identification_engine.multisource.query.max.limit

• glide.identification_engine.multisource_enabled

A CMDB Administrator imported data using a Service Graph Connector and wants to review field-to-field mappings

Which feature shows this?

• IntegrationHub ETL

• IntegrationHub

• CMDB Integrations Dashboard

• CMDB Integrations Dashboard

• Offers automated scripts to resolve poorly performing metrics

• Offers remediation options to address and improve poorly performing metrics

• Offers remediation templates to improve poorly performing metrics

• Offers insight into downstream impacts of poorly performing metrics

• Offers remediation options to address and improve poorly performing metrics

• Offers insight into downstream impacts of poorly performing metrics

CI Class Manager shows Managed by Group = Enterprise IT Services 

Technical Service Offering shows Managed by Group = Windows Support 

What will the Managed By Group be for the CI?

• Enterprise IT Services

• Windows Support

• Change Management Team

• Windows Support

• Assigned to

• Managed by Group

• Change Group

• Assignment Group

• Support Group

• Change Group

• Scripted queries

• Tag-based queries

• Encoded queries

• Saved queries

• Tag-based queries

• Encoded queries

• Narrow scope of CIs included in identification

• Reconcile specific attributes based on sources

• Reduce data ingested into CMDB

• Narrow scope of CIs included in identification

A health organization must track regulated patient data and its relation to Business Applications 

What does CSDM recommend?

• Create an Information Object and relate it to the Business Application

• Classify database data and map relationships

• Create fields on Business Application record

• Create an Information Object and relate it to the Business Application

A data center wants to confirm servers exist 

Which Data Manager policy type is used?

• Promotion

• Attestation

• Certification

• Verification

• Attestation

• u_cmdb_ci

• cmdb_ci

• u_ci_cmdb

• ci_cmdb

• u_cmdb_ci

• Mapped services provide visibility to business impact of alerts

• Mapped services provide visibility to users consuming the service

• Binding of alerts to specific CIs

• Correlation of alerts to knowledge base articles

• Mapped services provide visibility to business impact of alerts

• Binding of alerts to specific CIs

• CI Identifiers module

• API Integrations

• IRE Application

• CI Class Manager

• CI Identifiers module

A hospital creates a catalog item for scheduling CT scans 

Which CSDM domain should it map to?

• Design and Planning

• Build and Integration

• Foundation

• Service Consumption

• Service Consumption

An enterprise architect wants to track capabilities 

Which CSDM domain is used?

• Build and Integration

• Design and Planning

• Service Consumption

• Service Delivery

• Foundation

• Design and Planning

Which field calculates the Staleness metric in CMDB Health?

• sys_created_on

• last_modified

• last_discovery

• first_discovered

• sys_updated_on

• sys_updated_on

• Application Owner Application Service Owner

• Customer Service Manager Infrastructure Manager

• Business Service Manager Technology Service Owner

• Business Service Manager Technology Service Owner

• Automatically track issues and output metrics

• Automatically fix issues

• Help analyze and fix issues

• Help analyze and fix issues

• Create new CI class

• Use scheduled import from external source

• Use Reconciliation Engine

• Use scheduled import from external source

• Overview

• Attributes

• Related items

• Application services

• Related items

A Service Portfolio Manager wants to map dependencies between Business Service Offerings and Application Services 

Which CSDM stage does this occur?

• Run

• Foundation

• Crawl

• Fly

• Walk

• Walk

• Compliance

• Completeness

• Correctness

• Completeness

• Service Owner

• CMDB Architect

• IT Asset Manager

• Configuration Manager

• Configuration Manager

• CMDB Workspace

• CMDB Data Manager

• CMDB Health Dashboard

• CMDB Data Foundation Dashboard

• CMDB Data Foundation Dashboard

• Data Classification

• Information Object

• API Component

• Business Capability

• Information Object

Where can a CMDB Data Manager create, publish, and manage lifecycle policies?

• CMDB Workspace CMDB 360 tab

• Service Operations Workspace

• CI Class Manager

• CMDB Workspace Management tab

• CMDB Workspace Management tab

A CMDB Administrator needs to import external data without bypassing the Identification and Reconciliation API 

What method should be used?

• Import Sets and Transform Maps

• Table API REST or SOAP

• IntegrationHub ETL

• Import Sets and Transform Maps

Apache Web Server identification rule uses Class Configuration file and Version attributes 

After an upgrade and rediscovery 

What happens?

• New Apache CI created

• Duplication error occurs

• CI is reclassified

• Existing Apache CI reconciled and version updated

• Existing Apache CI reconciled and version updated

• Change group

• Managed by group

• Approval group

• Assignment group

• Change group

A platform owner needs to map production monitoring systems to a CSDM domain 

Which domain is used?

• Build and Integration

• Design and Planning

• Service Consumption

• Service Delivery Manage Technical

• Foundation

• Service Delivery Manage Technical

• Business service impact analysis

• Event Operations automation

• Asset lifecycle compliance tracking

• SecOps understanding operational risk in Business Application context

• SecOps understanding operational risk in Business Application context

• Configure data refresh rules

• Assign priority to sources in reconciliation rules

• Manually run sources

• Assign run order in identification rules

• Assign priority to sources in reconciliation rules

How can “Assigned To” values be synced from CI to Asset automatically?

• Asset CI Field Mapping module

• Dot walk field from CI

• Business rule updating Asset from CI

• Business rule updating Asset from CI

• onBefore

• onStart

• onAfter

• onComplete

• onBefore

What relationship exists between Application Server and Application tables?

• One-to-one

• Many-to-many

• One-to-many

• Many-to-one

• Many-to-many

• Correctness

• Completeness

• Compliance

• Correctness

Some steps need to be taken to transition from using different status attributes in the CMDB to life cycle objects. 

Drag and drop the object/attributes to the description. 

• This is a record attribute that reflects a meta-level state of the life cycle

• This table is pre-populated with mappings for legacy status values based on its table, to the best-fit CSDM life-cycle value pair

• life_cycle_mapping

• This is a record attribute that reflects a sub-level state of the life cycle

• life_cycle_stage_status

• __EMPTY__

• life_cycle_object

• life_cycle_stage

• Hiding the CI field to simplify forms

• Publishing an internal wiki page about CMDB

• Embedding CI lookups in IPC forms and automation

• Automating change impact analysis using relationships

• Embedding CI lookups in IPC forms and automation

• Automating change impact analysis using relationships

• Disable free text categorization on incidents

• Tie CI usage with required CI references

• Migrate all assets into the CMDB

• Publish a schema map to Confluence

• Tie CI usage with required CI references

• Classes not enabled for Discovery

• Incorrect relationship cardinalities

• Fields not meeting regex/value policies

• Missing required attributes

• Incorrect relationship cardinalities

• Fields not meeting regex/value policies

• External auditors

• Configuration Manager Process Owner

• Tier-1 Service Desk

• Enterprise Architects

• Configuration Manager Process Owner

• Enterprise Architects

Which artifact best captures allowed classes, required attributes, and relationship rules for a given use case?

• Incident knowledge article

• Change model

• CAB minutes

• CMDB data model design document

• CMDB data model design document

You need to prevent non-standard values for ‘Operational status’. 

What’s the right control?

• Hide the field from forms

• Use choice list constraints and compliance policy checks

• Allow any value and clean monthly

• Free-text string with UI Policy

• Use choice list constraints and compliance policy checks

• Ad-hoc, plain-English retrieval of saved graph queries

• Voice-to-text incident creation

• Scheduling of Discovery

• Regex validation of attributes

• Ad-hoc, plain-English retrieval of saved graph queries

• Traverse upstream and downstream relationships

• Use ‘contains’ operators on text attributes

• Export to CSV and join in Excel

• Filter by relationship type and direction

• Traverse upstream and downstream relationships

• Filter by relationship type and direction

• Time-series of discovered vs. expected CIs per class

• Stacked bar of incidents by category

• List of orphan CIs

• Pie chart of CI counts by class

• Time-series of discovered vs. expected CIs per class

You need to represent Docker hosts and their Linux distribution details. Where should OS attributes live to maximize reuse across subclasses?

• On cmdb_ci_docker_host (child) only

• On cmdb_ci_computer (parent), inheritable by child classes

• On cmdb_ci (root), duplicated to all descendants

• On an Asset table record and synced one-way

• On cmdb_ci_computer (parent), inheritable by child classes

Which IRE capability prevents duplicate CIs when importing from multiple authoritative sources?

• Discovery schedule concurrency control

• Identification rules with reconciliation precedence

• CI Class Manager ‘Lock class’ feature

• MID Server selection rules

• Identification rules with reconciliation precedence

• Only in non-production to reduce performance impact

• When the class has no identifiers

• For stakeholder 360° view with source + quality badges

• Only when Discovery is not licensed

• For stakeholder 360° view with source + quality badges

• Model with a string attribute instead of relationships

• Avoid relationships; rely on Query Builder joins

• Use an OOTB type if it fits; otherwise, add one new central type

• Add a bespoke type per pair of classes to keep semantics local

• Use an OOTB type if it fits; otherwise, add one new central type

Where is the best place to store ‘Managed by group’ for servers?

• As a discoverable attribute via Discovery probes

• On the user (sys_user) record as a reference back

• On the asset only and let users infer

• As a non-discoverable attribute on the server CI class

• As a non-discoverable attribute on the server CI class

You must reclassify 500 VMs from ‘Server’ to ‘Linux Server’. 

Which approach is most controlled?

• Delete and recreate as Linux Server with import

• Map a transform to overwrite class on load without testing

• Bulk update the ‘sys_class_name’ via list

• Use CI Class Manager reclassification with health guards

• Use CI Class Manager reclassification with health guards

Which statement about Business Application vs Application Service is correct?

• Application Service holds meta-data; Business Application is discoverable bits

• Business Application is portfolio inventory; Application Service is an operational CI instance

• Both are operational CIs used in Incident/Change

• Business Application should be created per environment (e.g., Dev/Prod)

• Business Application is portfolio inventory; Application Service is an operational CI instance

A schema map shows a child class with many added attributes that are identical to the parent. 

What is the likely anti-pattern?

• Missing identifier rules

• Improper relationship cardinality

• Attributes defined at too deep a level causing duplication

• Use of dynamic CI groups

• Attributes defined at too deep a level causing duplication

• Lifecycle stage/status, location, assignment/support groups

• Warranty expiry and rack unit height

• Change approver and business owner email

• Monitor name and runbook wiki link

• Lifecycle stage/status, location, assignment/support groups

• Discovery schedule with CSV probe

• IH ETL with staged loads and reference creation

• Service Mapping with tag-based entry points

• Direct import set with onCreate script only

• IH ETL with staged loads and reference creation

Which two capabilities directly reduce duplicate CIs during ingestion? (Select 2)

• IRE reconciliation precedence

• Timed imports during off-hours

• Mid Server load balancing

• Strong identifiers (e.g., serial+FQDN)

• IRE reconciliation precedence

• Strong identifiers (e.g., serial+FQDN)

You must populate ‘Managed by group’ on 20k servers from a CSV. 

Which approach minimizes technical debt?

• Create a free-text field and let agents type it during incidents

• Hard code the value in a business rule on insert

• Use Data Manager with a certification policy

• Add a custom probe to Discovery to guess groups

• Use Data Manager with a certification policy

• Application file inventory via Discovery patterns

• Dynamic CI Group imports

• Service Graph connectors for observability/dev tools

• Manual updates by service owners

• Application file inventory via Discovery patterns

• Service Graph connectors for observability/dev tools

Tag-based Service Mapping is appropriate when?

• You only have on-prem with no HTTP/S endpoints

• Noone can provide service owners

• Cloud tags reliably denote entry points and ownership

• You lack any tagging standards

• Cloud tags reliably denote entry points and ownership

Agent Client Collector (ACC) adds which ingestion advantage over agentless discovery?

• No installation effort

• Network topology mapping

• Software utilization metrics per endpoint

• Faster ping sweeps

• Software utilization metrics per endpoint

• Use Data Manager retirement policies

• Rely on users to close incidents referencing them

• Disable IRE to allow hard deletes

• Delete directly from cmdb_ci via scheduled job

• Use Data Manager retirement policies

• Choice lists localized per team

• Reference to foundational data (users, groups, locations)

• Consistent identifiers/keys across sources

• Manual updates by Tier-1 agents

• Reference to foundational data (users, groups, locations)

• Consistent identifiers/keys across sources

• Let users reclassify post-load via list edit

• Temporarily disable class hierarchy enforcement during processing

• Transform Map sets sys_class_name and validates allowed classes

• Allow IRE to infer sys_class_name from attributes and validate outcome

• Transform Map sets sys_class_name and validates allowed classes

You must enrich servers with ‘Support group’ from a CSV keyed by serial number. 

Which field should be the join key in the transform?

• Display name

• Location

• Serial number

• Manufacturer

• Serial number

Which discovery pattern choice best maps a three-tier web app for Application Services?

• Top-down mapping from entry URL to app/mid tiers and DB

• Horizontal discovery only on subnets

• Dependency View approximations from incidents

• Manual creation of relationships on the Business Application

• Top-down mapping from entry URL to app/mid tiers and DB

Which dashboard primarily helps identify missing required attributes across classes?

• Unified Map

• CMDB Health Dashboard

• Query Builder

• CMDB and CSDM Data Foundations Dashboard

• CMDB Health Dashboard

What governance artifact defines who owns data quality for each class?

• Service catalog taxonomy

• Incident priority matrix

• CAB calendar

• RACI

• RACI

• Audit pass rate only

• Compliance exceptions only

• Duplicates, Orphans, Staleness

• Required, Recommended

• Duplicates, Orphans, Staleness

To auto-populate L2 relationships for services discovered in cloud tags, you should use…

• CMDB Health inclusion rules

• Tag-based Service Mapping

• CMDB Data Manager

• Duplicate CI Remediator

• Tag-based Service Mapping

• Managing CMDB Health KPIs

• Out-of-box integrations to 3rd-party sources

• Incremental transforms in Update Sets

• Visual dependency maps

• Out-of-box integrations to 3rd-party sources

Tag-based and ML-powered mapping are capabilities of…

• CMDB Health

• Unified Map

• Discovery

• Service Mapping

• Service Mapping

• Only by Discovery

• Only during audits

• As a post-ingest enrichment step

• Never

• As a post-ingest enrichment step

Which capability of CMDB 360/multi-source CMDB is most valuable during a data conflict investigation?

• Visual comparison of attribute values from multiple data sources

• Creating service maps

• Exporting CSVs of all tables

• Generating discovery schedules

• Visual comparison of attribute values from multiple data sources

How does IRE prevent duplicates at insert time?

• By running identification rules before insert

• By Unified Map constraints

• By staleness audits

• By ACLs

• By running identification rules before insert

Who typically owns CMDB governance and policies?

• CMDB Manager/Administrator

• Service Desk Agent

• End User

• Request Fulfillment Manager

• CMDB Manager/Administrator

Which workspace centralizes CMDB Health, Data Manager, and remediation tasks?

• App Engine Studio

• CMDB Workspace

• Incident Workspace

• Change Workspace

• CMDB Workspace

• Software usage and real-time endpoint config

• Only discovery schedules

• Only virtual topology

• Only network routes

• Software usage and real-time endpoint config

• Create ACLs

• Schedule Discovery

• Change identifiers

• Build custom reports and filters

• Build custom reports and filters

You need to expose a new attribute to IRE matching for a child class. 

What should you configure?

• A reconciliation job

• An identification rule entry for that class

• A duplicate remediation template

• A health inclusion rule

• An identification rule entry for that class

• Design & Planning

• Foundation

• Service Delivery

• Service Consumption

• Service Consumption

• IntegrationHub ETL

• ServiceNow Discovery

• Service Mapping

• Agent Client Collector (ACC)

• ServiceNow Discovery

Which capability would you use to show a director a service map during a major incident?

• Dependency view

• De-dup Wizard

• Transform Map

• Health Inclusion Rules

• Dependency view

• Outer relationship hops

• Strict inner joins only

• Regex filters

• Saved report schedules

• Outer relationship hops

• Email the JSON

• Send a screenshot

• Save it as a CMDB Saved Query and share via role

• Paste into a wiki

• Save it as a CMDB Saved Query and share via role

You need a one-click overview of a CI’s source systems and quality badges. 

What feature do you open?

• Discovery Status Form Related Links: ‘Show XML’

• CMDB 360/multi-source CMDB view

• Incident module ‘View CI’

• CMDB 360/multi-source CMDB view

Which statement aligns with CSDM guidance on services?

• Business Service should be a hierarchy of multiple layers

• Business Application is used in Incident and Change Management

• Application Service is not an operational Configuration Item

• Business and Technology Services are single-level service types used operationally

• Business and Technology Services are single-level service types used operationally

How should environments be modeled per CSDM?

• Use one Application Service with a string field for environment

• Create separate Application Services per environment; keep one Business Application

• Put environments only on assets

• Create separate Business Applications per environment; keep one Application Service

• Create separate Application Services per environment; keep one Business Application

• Make Business Service a child of Application Service

• Relate Business Application directly to servers only

• Relate Application Service as ‘Depends on’ for the Business Service

• Only via tags, not relationships

• Relate Application Service as ‘Depends on’ for the Business Service

• One Business Service with no relationships

• Only assets, not CIs

• One Application record with many attributes

• Multiple Application Services, possibly hierarchical per entry points

• Multiple Application Services, possibly hierarchical per entry points

A service outage occurs. 

Which CMDB-driven artifact should change managers use to assess blast radius?

• Dependency view of the targeted CI(s)

• Discovery schedule

• Incident work notes

• List of assets by vendor

• Dependency view of the targeted CI(s)

• Ideation & Strategy domain

• Abandonment of relationships

• Elimination of Business Apps

• Removal of Service Delivery

• Ideation & Strategy domain

Which outcome is most improved by accurate CI relationships?

• MTTR for incidents

• Email delivery speed

• User permission grants

• Printer availability

• MTTR for incidents

Which tool lets you create drag-and-drop multi-table CI queries?

• Transform Maps

• Unified Map

• Discovery Admin

• CMDB Query Builder

• CMDB Query Builder

Which workspace tool lets you view and edit CMDB class hierarchy, attributes, and rules in one place?

• Discovery Schedule

• CMDB Query Builder

• CI Class Manager

• Unified Map

• CI Class Manager

• Retire/archive/delete CIs based on rules

• Assign managed by groups

• Build service maps

• Create discovery schedules

• Retire/archive/delete CIs based on rules

• Direct insert to target tables

• Orchestration activities

• Manual entry on CI forms

• Import Sets + Transform Maps (using IRE)

• Import Sets + Transform Maps (using IRE)

Where would you set a “Managed by group” for all CIs of the same class?

• CI Class Manager

• Unified Map

• CMDB Data Manager

• Incident form

• CI Class Manager

When mapping CIs to CSDM, who are key stakeholders to involve? (Choose 3)

• Architecture team

• Service owners

• Random end users

• CMDB governance

• Architecture team

• Service owners

• CMDB governance

• Run CMDB Health KPIs

• Set identification rules

• Edit class attributes

• Create suggested relationships

• Set identification rules

• Edit class attributes

• Create suggested relationships

You need to see which discovery source last updated a particular attribute on a CI. 

Which feature helps most?

• CMDB 360

• CMDB Health Dashboard

• CI Class Manager

• Discovery status page

• CMDB 360

• Audit policy

• Lifecycle Retire policy

• Transformation policy

• Attestation policy

• Attestation policy

• Intelligent Search (NLQ)

• MID Server logs

• ETL pipelines

• Update Sets

• Intelligent Search (NLQ)

• Foundation

• Service Consumption

• Service Delivery

• Ideation & Strategy

• Service Delivery

Which CMDB feature lets you mark a class so its records appear by default in the CI field on incidents/changes?

• Principal class flag

• Discovery schedule

• Lifecycle policy

• Health inclusion rule

• Principal class flag

Which is the best way to find ‘Windows servers running unsupported antivirus’?

• Discovery IP sweeps only

• ETL batch size tuning

• Unified Map node colors

• CMDB Query Builder with class filters and attribute conditions

• CMDB Query Builder with class filters and attribute conditions

• Populate dynamic CI groups

• Feed dashboard widgets/reports

• Set user ACLs

• Schedule probe runs

• Populate dynamic CI groups

• Feed dashboard widgets/reports

• Reducing staleness

• Resolving duplicates

• Fixing orphaned records

• Creating more custom attributes

• Reducing staleness

• Resolving duplicates

• Fixing orphaned records

• Eliminates need for CMDB Health

• Consistent modeling across products enabling OOTB value

• Requires only custom tables

• Removes requirement for Discovery

• Consistent modeling across products enabling OOTB value

Which is the most appropriate tool to list datacenters with no CIs attached’?

• Discovery Schedule

• Portal search

• Unified Map

• CMDB Query Builder

• CMDB Query Builder

• It is primarily for CSV ingestion

• It configures user roles

• It builds relationships and service topologies from entry points down

• It sets CMDB KPIs

• It builds relationships and service topologies from entry points down

• Change approvals

• MID Server installation

• Endpoint software usage and configuration details

• Discovering network gear via SNMP only

• Endpoint software usage and configuration details

• Assignment group

• Serial number

• Incident number

• Change state

• Serial number

• Build & Integration

• Design & Planning

• Service Consumption

• Foundation

• Service Consumption

• Compliance KPI/Audits

• Correctness KPI

• Completeness KPI

• Unified Map

• Compliance KPI/Audits

Tag-based discovery of cloud services is a capability of?

• Service Mapping

• Discovery only

• Unified Map

• CMDB Health

• Service Mapping

• Put service data on non-CMDB tables

• Avoid creating custom classes whenever an OOB class fits

• Favor custom base tables for flexibility

• Disable IRE to speed imports

• Avoid creating custom classes whenever an OOB class fits

• Use a custom app table unrelated to CMDB

• Disable reconciliation entirely

• Extend an appropriate OOB class

• Create a new base table

• Extend an appropriate OOB class

A team asks for a report showing all services impacted if a database cluster is taken down. 

What do you use first?

• Transform map test load

• Health Inclusion Rules

• Dependency view

• MID Server log viewer

• Dependency view

• Build & Integration

• Ideation & Strategy

• Design & Planning

• Service Delivery

• Service Delivery

• They control discovery scan ranges

• They configure Unified Map views

• They set IRE identifiers

• They determine which classes count toward Health KPIs

• They determine which classes count toward Health KPIs

• Lifecycle Delete policy

• Reconciliation policy

• Audit policy

• Attestation policy

• Attestation policy

Which tool offers guided playbooks to fix common CMDB data issues?

• Discovery Admin Workspace

• Service Catalog

• Update Sets

• CMDB & CSDM Data Foundations Dashboards

• CMDB & CSDM Data Foundations Dashboards

• Auto-create business services

• Attach incidents to CIs

• Run Discovery more often

• Prioritize data sources that can update attributes

• Prioritize data sources that can update attributes

What advantage do Foundations dashboards provide over ad-hoc reporting?

• Faster MID Server installs

• Automatic discovery

• Better SNMP coverage

• Opinionated KPIs and guided remediation

• Opinionated KPIs and guided remediation

Which dashboard should you consult to see which classes most impact Correctness?

• Discovery Admin Service Operations Workspace

• Unified Map

• CMDB Health Dashboard Top 10

• CMDB Health Dashboard Top 10

• Run orchestration playbooks

• Extract/Transform/Load structured external data into CMDB

• Visualize dependencies

• Define principal classes

• Extract/Transform/Load structured external data into CMDB

• When analyzing per-source attribute values and lineage

• When tracing dependency paths

• When visualizing real-time service impact

• When building change risk views

• When analyzing per-source attribute values and lineage

Which is a direct benefit of combining CMDB data with Event/Incident Management?

• Lower license costs automatically

• No need for change approvals

• Automated impact correlation and faster triage

• Fewer users

• Automated impact correlation and faster triage

• Ad-hoc manual updates

• Defined ownership

• Regular health reviews

• Lifecycle policies

• Defined ownership

• Regular health reviews

• Lifecycle policies

• Discovery IP ranges

• Top 10 impact by KPI in CMDB Health

• All changes last month

• All incidents by CI

• Top 10 impact by KPI in CMDB Health

• Health Inclusion Rules

• Unified Map

• Transform Map

• Query Builder

• Unified Map

• More incident categories

• Manual data entry

• Bigger MID servers

• Governance processes, ownership, and regular remediation

• Governance processes, ownership, and regular remediation

• Reconciliation sheet

• Dependency view

• Lifecycle view

• Identifier tree

• Dependency view

• Audit

• Staleness

• Duplicate

• Orphan

• Orphan

• Design & Planning

• Service Consumption

• Foundation

• Service Delivery

• Design & Planning

• Set lifecycle rules

• Visualize dependencies and explore impact paths

• Design class hierarchy

• Define identifiers

• Visualize dependencies and explore impact paths

• Unified Map filters

• Query Builder only

• Data Manager policies

• Discovery credentials

• Data Manager policies

Which tool highlights which classes most affect Completeness KPI?

• Discovery Dashboard

• CMDB Health Top 10

• Unified Map

• Change workspace

• CMDB Health Top 10

• Intelligent Search

• Discovery

• Service Catalog

• Query Builder only

• Intelligent Search

• Correctness

• Compliance

• Completeness

• Cost

• Correctness

• Compliance

• Completeness

• Visualize relationships

• Assign incidents

• Populate non-discoverable fields

• Automate scheduled duplicate resolution

• Automate scheduled duplicate resolution

• They schedule Discovery

• They create business services

• They map fields and can call IRE

• They define uniqueness keys

• They map fields and can call IRE

• Incident Workspace

• Service Mapping

• Duplicate CI Remediation Wizard

• Unified Map

• Duplicate CI Remediation Wizard

• Defining and running configuration audits

• Reducing CI reference ACL scopes

• Adding more relationship types

• Increasing MID Server thread count

• Defining and running configuration audits

• Populate Support/Managed by groups

• Exclude the class from inclusion rules

• Lower the KPI threshold

• Define mandatory/recommended fields per class

• Populate Support/Managed by groups

• Define mandatory/recommended fields per class

Which tool provides guided steps/playbooks to fix common CMDB issues?

• ACL Editor

• CMDB & CSDM Data Foundations Dashboards

• Discovery Schedule

• MID Server Dashboard

• CMDB & CSDM Data Foundations Dashboards

• Set class principal flags

• Render dependency maps

• Build repeatable pipelines from external sources into CMDB

• Run real-time orchestration on CIs

• Build repeatable pipelines from external sources into CMDB

Which rule prevents a low-priority source from updating the serial_number field on servers?

• Data policy

• ACL rule

• Reconciliation definition

• Transform map coalesce

• Reconciliation definition

• Duplicate

• Recommended

• Audit

• Orphan

• Orphan

Which tool schedules and runs bulk duplicate resolution based on matching rules?

• Unified Map

• Duplicate CI Remediator (wizard)

• De-duplication templates

• CI Class Manager

• De-duplication templates

• Staleness

• Duplicate

• Completeness

• Compliance

• Staleness

• Skip to Fly stage

• Run first for speed

• Foundation- Crawl- Walk- Run- Fly

• Walk only

• Foundation- Crawl- Walk- Run- Fly

What is an advantage of the Foundations dashboards versus ad-hoc reports?

• Opinionated KPIs with standard definitions and playbooks

• Automatic change approvals

• Less need for MID Servers

• Noneed for reconciliation

• Opinionated KPIs with standard definitions and playbooks

Who should participate when mapping an organization’s services to CSDM? (Select 3)

• Service owners

• CMDB governance representatives

• Enterprise architects

• Random end users

• Service owners

• CMDB governance representatives

• Enterprise architects

• Governance

• Compliance

• Correctness

• Completeness

• Correctness

• Identification via IRE

• Transform map post-processing

• Health Inclusion Rules

• Duplicate CI Remediator

• Identification via IRE

• Validate with CMDB Health and correct issues

• Delete all source data

• Disable IRE for speed

• Turn off reconciliation

• Validate with CMDB Health and correct issues

• Knowledge

• Incident

• Change freeze

• Attestation

• Attestation

• Correctness trend for Staleness

• Compliance audit summary

• Completeness heatmap

• MID Server queue length

• Correctness trend for Staleness

• ACL matrix

• Transform Map preview

• Table schema map

• Unified Map with path highlighting

• Unified Map with path highlighting

• Cheaper licenses by default

• Improved change risk assessment

• Faster catalog checkout

• Automatic org chart updates

• Improved change risk assessment

Which action best prevents low-trust feeds from overwriting ‘serial_number’?

• Query Builder filters

• Discovery schedule order

• ACL read roles

• Reconciliation attribute precedence

• Reconciliation attribute precedence

Which metric view shows which classes most affect Correctness?

• Service catalog popularity

• SLA breach count

• Top 10

• Task SLA by assignment

• Top 10

Where can you see which classes most affect KPI scores overall?

• ACL Security Center

• SLM dashboard

• Mobile Studio

• Top 10 views in CMDB Health

• Top 10 views in CMDB Health

• Assignment group

• Incident number

• Serial number or chassis ID

• SLA definition

• Serial number or chassis ID

• Ideation & Strategy

• Service Consumption

• Service Delivery

• Foundation

• Service Delivery

• Change Risk improves

• Duplicate/fragmented CIs likely increase

• ACLs auto-correct identity

• Health KPIs calculate faster

• Duplicate/fragmented CIs likely increase

Which dashboard provides out-of-the-box KPIs and guided fixes for CMDB?

• Change Schedule

• Incident Overview

• CMDB & CSDM Data Foundations

• Flow Designer

• CMDB & CSDM Data Foundations

Which workspace unifies Health, Data Manager, and remediation?

• Change Workspace

• Event Management

• CMDB Workspace

• Service Operations Workspace

• CMDB Workspace

Accurate CI relationships most directly improve?

• SMTP throughput

• UI theme options

• User license counts

• Change impact assessment

• Change impact assessment

• Unified Map filter

• Health Inclusion Rules

• Transform coalesce

• Data Manager lifecycle policies

• Data Manager lifecycle policies

Which feature enforces that only the ‘SCCM’ source can update the ‘installed_software’ list?

• Query Builder

• Transform script

• Identification rule

• Reconciliation definition

• Reconciliation definition

• Create a new table

• Configure MID Servers

• Populate a CMDB group or drive a report

• Define ACL scripts

• Populate a CMDB group or drive a report

• ACLs

• Duplicate CI Remediator

• Tag-based Service Mapping

• Health Inclusion Rules

• Tag-based Service Mapping

• Top-down service mapping

• Agentless classification and exploration

• CI lifecycle governance

• Agent-based software usage metering

• Agentless classification and exploration

Which team should sign off on delete policies before production rollout?

• Only service desk

• CMDB governance/owners

• Only DBA team

• Any developer

• CMDB governance/owners

• Ad-hoc manual fixes only

• Defined policies and KPIs

• Regular review cadence

• Clear ownership and RACI

• Defined policies and KPIs

• Regular review cadence

• Clear ownership and RACI

• Configuring MID Servers

• Viewing per-source values of a CI attribute

• Plotting dependency trees

• Scheduling discovery scans

• Viewing per-source values of a CI attribute

• Disable reconciliation

• Increase Discovery/ACC cadence

• Exclude apps from Health

• Add more custom attributes

• Increase Discovery/ACC cadence

• Automated change collisions

• Normalized data aligned to CMDB

• Real-time event suppression

• Prebuilt integrations to common systems

• Normalized data aligned to CMDB

• Prebuilt integrations to common systems

Which dashboard view helps you see which classes most degrade the Correctness KPI?

• Change Calendar

• Top 10

• Discovery Schedules

• Unified Map

• Top 10

• ACL wildcard grants

• Completeness metrics and data population flows

• Unified Map styling

• ETL batch size

• Completeness metrics and data population flows

• Completeness

• Correctness

• None of the above

• Compliance

• Correctness

• Incident workspace

• Unified Map

• Health Inclusion Rules view

• Discovery Dashboard

• Health Inclusion Rules view

You must add a field to a child CI class so IRE can use it to match. 

What should you configure?

• Reconciliation definition

• ACL rule

• Transform map script

• Identification rule entry

• Identification rule entry

Which domain in CSDM contains Business Capabilities and Business Applications?

• Build & Integration

• Service Consumption

• Design & Planning

• Service Delivery

• Design & Planning

Which tool lets you build a multi-table CI query without SQL?

• Transform Maps

• CMDB Query Builder

• Discovery Admin

• Foundation Dashboard

• CMDB Query Builder

• Sustained accuracy, completeness, and policy alignment

• Faster UI response

• More manual updates

• More custom classes

• Sustained accuracy, completeness, and policy alignment

• They define CMDB ACLs

• They restrict which classes are evaluated in Health KPIs

• They replace reconciliation

• They filter the incident list

• They restrict which classes are evaluated in Health KPIs

• Design & Planning

• Service Consumption

• Service Delivery

• Ideation & Strategy

• Ideation & Strategy

A feed keeps overwriting ‘install_status’ incorrectly. 

What should you adjust?

• MID Server IP ranges

• Reconciliation rule for install_status

• Query Builder saved filter

• ACL read list

• Reconciliation rule for install_status

• Bigger Import Set batch size

• UI Policy on target form

• Reconciliation definitions per attribute

• MID Server cluster

• Reconciliation definitions per attribute

Which domain captures ideas and strategic goals before design begins? (Idea)

• Service Delivery

• Service Consumption

• Ideation & Strategy

• Build & Integration

• Ideation & Strategy

IntegrationHub ETL is well-suited to…

• SNMP traps

• Flow Designer subflows only

• One-off manual entry

• Bulk, repeatable pipelines from external data sources

• Bulk, repeatable pipelines from external data sources

• Disable ACLs

• Populate dynamic CI groups and dashboard widgets

• Grant admin roles

• Start MID Servers

• Populate dynamic CI groups and dashboard widgets

Which dashboard pinpoints which classes most degrade the Completeness KPI?

• Top 10

• Discovery Schedules

• Unified Map

• Change Calendar

• Top 10

• Reduce MID threads

• Improve Service Mapping coverage

• Add more UI policies

• Disable correctness KPI

• Improve Service Mapping coverage

• Disable completeness checks

• Increase Discovery intervals

• Create a custom base table

• Set required/recommended fields for the class

• Set required/recommended fields for the class

How does integrating Event Management with CMDB improve operations?

• Correlates alerts using service context

• Auto-creates MID Servers

• Removes need for discovery

• Rewrites ACLs

• Correlates alerts using service context

• Exporting result sets

• Defining class attributes

• Filtering by field values

• Building relationship queries

• Defining class attributes

• Performance

• Completeness

• Compliance

• Correctness

• Completeness

• Identification rule entry for the class

• ACL on cmdb_ci_server

• The incident form layout

• Unified Map filter

• Identification rule entry for the class

• Creating many custom base tables

• Skipping attribute normalization

• Ignoring duplicate warnings

• Mapping to CSDM-aligned classes from day one

• Mapping to CSDM-aligned classes from day one

What would you use to compare attribute values from SCCM vs. Discovery for a single CI?

• CMDB 360 source comparison

• A MID Server property

• Change schedule

• Event Management dashboard

• CMDB 360 source comparison

In CMDB 360, what would you use to diagnose conflicting values for ‘install_status’?

• Discovery schedule list

• Service map toolbar

• Attribute lineage by source

• MID Server logs

• Attribute lineage by source

• Change the UI theme

• Define remediation cadence and owners

• Increase report refresh rate

• Disable import logs

• Define remediation cadence and owners

Service Mapping pattern updates failed after a release. 

What should you check first?

• MID Server permissions and credentials

• Change calendar holidays

• User criteria for portal

• Discovery IP range size

• MID Server permissions and credentials

• Service portal

• Incident workspace

• Change calendar

• Health Inclusion Rules

• Health Inclusion Rules

Who should approve CMDB delete policies before rollout?

• CMDB governance board/owner

• Only database team

• Any sysadmin

• Service desk agent

• CMDB governance board/owner

• Creating Event rules

• Managing identification rules

• Designing Flow actions

• Scheduling MID Servers

• Managing identification rules

• Compliance views within Health

• Discovery schedule list

• MID properties

• CI form header

• Compliance views within Health

Which capability belongs to CMDB & CSDM Data Foundations dashboards?

• Role inheritance

• Guided playbooks to fix common issues

• Email notification templates

• SNMP credential management

• Guided playbooks to fix common issues

• Removal of Service Delivery domain

• Addition of Ideation & Strategy domain

• Keeping Foundations domain

• Keeping Build & Integration domain

• Removal of Service Delivery domain

• MID Server logs

• Service Catalog

• Intelligent Search (NLQ)

• Discovery Pattern Editor

• Intelligent Search (NLQ)

• Email delivery speed

• Role inheritance

• Attachment upload limits

• Incident triage and MTTR

• Incident triage and MTTR

Which playbook helps standardize remediation of common data issues?

• CMDB Foundation Playbook

• Runtime security policies

• Knowledge template

• On-call scheduling

• CMDB Foundation Playbook

• Build top-down application/service dependency maps

• Set ACLs on CI tables

• Run SNMP scans

• Configure event rules

• Build top-down application/service dependency maps

• Completeness

• Correctness

• None

• Compliance

• Correctness

• Cloud tag correlation

• De-duplication templates

• Agent-based software usage and telemetry

• IP range classification via probes

• Agent-based software usage and telemetry

Which method enriches non-discoverable attributes after loads?

• SNMP community strings

• Transform Map coalesce only

• Flows or policies to populate ownership/location

• MID Server extension

• Flows or policies to populate ownership/location

• It compares incident counts

• It checks the change calendar

• It reads user roles

• It evaluates identification rules on incoming payloads

• It evaluates identification rules on incoming payloads

• Foundation

• Design & Planning

• Service Consumption

• Service Delivery

• Design & Planning

• Driving dashboard widgets

• Configuring MID IP ranges

• Granting admin ACLs

• Filling CMDB groups

• Driving dashboard widgets

• Filling CMDB groups

• Update Sets

• Unified Map

• Table cleaner

• Upgrade Monitor

• Unified Map

Who should review Health dashboards and assign actions monthly?

• Any portal user

• CMDB governance team

• Marketing

• Facilities only

• CMDB governance team

• Staleness

• Compliance

• Duplicate

• Orphan

• Orphan

• Using tag names as table names

• Using cloud tags to infer service membership

• Using tag fields as ACL roles

• Using tag labels as SNMP OIDs

• Using cloud tags to infer service membership

• Data Manager lifecycle policies

• Unified Map filters

• Transform test load

• Incident rules

• Data Manager lifecycle policies

• Disabling all customizations

• Sustained data quality and policy alignment

• Minimizing MID Server count

• Faster UI rendering

• Sustained data quality and policy alignment

• Populate required fields via policy/flow

• Create a new base table

• Only increase Discovery frequency

• Disable inclusion rules

• Populate required fields via policy/flow

• Incident priority matrix

• MID Server load monitor

• ACL role review

• Query Builder filtering on software relationship

• Query Builder filtering on software relationship

• Define import mapping

• Control ACL inheritance

• Automate recurring duplicate resolution

• Improve event correlation

• Automate recurring duplicate resolution

What is the best approach to find database clusters with no failover nodes?

• MID Server status

• Change calendar heatmap

• CMDB Query Builder with relationship filters

• Service Portal search

• CMDB Query Builder with relationship filters

• Email inbound action

• Import Set + Transform using IRE

• Manual entry on forms

• Direct insert to cmdb_ci_computer

• Import Set + Transform using IRE

• Correctness

• Availability

• Completeness

• Compliance

• Compliance

• Rely on manual updates

• RACI, documented policies, KPI reviews

• Remove reconciliation

• Only ad-hoc fixes

• RACI, documented policies, KPI reviews

• Service Delivery

• Design & Planning

• Service Consumption

• Build & Integration

• Service Consumption

• Foundation

• Service Consumption

• Service Delivery

• Design & Planning

• Foundation

A third-party CMDB feed must be merged with SCCM. 

Which mechanism reduces collisions?

• Manual edits in list view

• Reconciliation rules with source precedence

• Direct JDBC writes to target table

• Transform maps with no coalesce

• Reconciliation rules with source precedence

• Contains relationship

• Provides to relationship

• Depends on / Uses relationship

• Runs on relationship

• Depends on / Uses relationship

• Incompatibility with future products and higher technical debt

• Lower technical debt and easier upgrades

• Automatic service modeling through discovery alone

• Elimination of change approvals

• Incompatibility with future products and higher technical debt

• Technology Management Service

• Application Information Object

• Business Application

• Business Service

• Application Information Object

• Business Application

What BEST describes an Application Service in CSDM?

• A process used for approvals in Change Management

• A portfolio record of all software titles an organization owns

• A logical representation of a deployed application stack and its dependencies

• A physical server discovered by MID

• A logical representation of a deployed application stack and its dependencies

Lifecycle values are split primarily to better support which distinction

• Licensed vs open source

• On-prem vs cloud

• Internal vs external services

• Physical vs Logical items

• Physical vs Logical items

• Monitor device

• Rack unit

• Network cable

• Business Service

• Business Service

Which persona is accountable for a specific running instance of a service

• Chief Strategist

• Procurement Lead

• HR Manager

• Service Instance Owner

• Service Instance Owner

• core_company

• sys_user_group

• Service Instance

• cmn_location

• Service Instance

• How to discover servers via MID

• How services are used and value measured

• How locations and departments are structured

• How to compile code and deploy binaries

• How services are used and value measured

• Application is a discoverable deployed instance; Business Application is a logical portfolio record

• Business Application is used in incident assignment; Application is not

• Both are discoverable binaries on servers

• Application cannot participate in change; Business Application can

• Application is a discoverable deployed instance; Business Application is a logical portfolio record

Which personas are typically engaged across multiple domains (Select 3)

• Data Steward

• Service Instance Owner

• Customer Service Manager

• Chief Strategist

• Enterprise Architect

• Data Steward

• Chief Strategist

• Enterprise Architect

• Service Consumption

• Service Delivery

• Ideation & Strategy

• Design & Planning

• Build & Integration

• Ideation & Strategy

• Design & Planning

• Build & Integration

• Too many user roles in sys_user

• Inconsistent state/status attributes and custom lists

• Insufficient discovery credentials

• Lack of incident categories

• Inconsistent state/status attributes and custom lists

Products commonly used to manage the Service Consumption domain include (Select 3)

• Service Builder / Service Portfolio Mgmt

• CSM and BCM for engagement

• GRC and EA (APM) as consumers

• ITOM Visibility for discovery

• Service Builder / Service Portfolio Mgmt

• CSM and BCM for engagement

• GRC and EA (APM) as consumers

• Base Service class (use business/technical extensions instead)

• Technology Management Service class

• Business Service class

• Application Service class

• Base Service class (use business/technical extensions instead)

What is a Business Capability in CSDM terms?

• A single microservice instance

• A Change Request template

• A CI representing a server cluster

• A high-level ability an organization requires to execute its business model

• A high-level ability an organization requires to execute its business model

• Adeprecated feature

• A broader, lifecycle-spanning model that connects planning, build, and operations

• Areporting-only layer

• Just another name for CMDB tables

• A broader, lifecycle-spanning model that connects planning, build, and operations

Common sources of technical debt seen in CMDB/CSDM implementations include (Select 3)

• Not using Dynamic CI Groups effectively

• Custom inconsistent lifecycle values

• Services modeled on base class

• Overuse of out-of-box teams features

• Not using Dynamic CI Groups effectively

• Custom inconsistent lifecycle values

• Services modeled on base class

Which product area MOST supports the Build & Integration domain in CSDM 5

• CSM Case Management

• DevOps and Digital Product Release

• ITSM Problem Management

• Discovery Schedules

• DevOps and Digital Product Release

Can Business Services form multi-level hierarchies in CSDM?

• No, they are one level

• Yes, they must be at least three levels

• Only when linked to offerings

• Only if created by Service Mapping

• No, they are one level