Notes
The Service Consumption domain captures how services are packaged, offered, and consumed from the customer perspective — including Business Service Offerings, Service Catalog items, and consumption/outcome metrics. It supports CSM, Service Portal, and business-facing KPIs measuring service adoption, satisfaction, and value delivery, making it the domain that connects delivered services to business outcomes. https://www.servicenow.com/docs/bundle/washingtondc-servicenow-platform/page/product/csdm/concept/csdm-business-service.html