Questions (319)

In a governance review, what does Dependency Views help a support agent understand?

• Discovery schedules for CI updates

• User role-to-group mappings

• CMDB class inheritance behavior

• Relationships among service instance, offerings, business application, and capability

• Relationships among service instance, offerings, business application, and capability

• The support or change groups defined on the CI or offering

• Query Builder logic configured in CMDB Workspace

• CMDB health score calculations

• Discovery rules that assign ownership automatically

• The support or change groups defined on the CI or offering

What best describes the ServiceNow Unified Map? 

• A transformation process used during CI ingestion

• Scheduled automation that updates relationships between CIs

• A visual representation of relationships among CIs, services, and applications

• A CMDB class used to group related services

• A visual representation of relationships among CIs, services, and applications

• They automate inclusion of CIs based on predefined criteria

• They are the same as principal classes

• They manually list CIs and never change

• They are only used for UI filters

• They automate inclusion of CIs based on predefined criteria

Where are Dynamic CI group records stored?

• cmdb_ci_query_based_service

• cmdb_ci

• task

• cmdb_ci_server

• cmdb_ci_query_based_service

• Member CIs are automatically unpacked into the Affected CIs list

• The change is blocked until Discovery completes

• A new taxonomy node is created

• The group becomes a principal class

• Member CIs are automatically unpacked into the Affected CIs list

After finalizing the Affected CIs list on a change, what can the system calculate?

• New business capabilities

• Derived impacted services

• New KPI Group mappings

• New CMDB classes

• Derived impacted services

Which domains are explicitly stated as 'operational' and selectable for ITSM processes such as Incident, Problem, and Change? (Select 2)

• Ideation & Strategy

• Service Consumption

• Service Delivery

• Design & Planning

• Service Consumption

• Service Delivery

• A built-in visualization and reporting tool to assess and improve CSDM implementation

• A discovery pattern editor

• A module for managing user roles

• A transform map for importing CI data

• A built-in visualization and reporting tool to assess and improve CSDM implementation

• Only ITOM discovery tables

• Tables that must always be in the CMDB relationships graph

• Tables that contain base data referenced from or to objects in other domains

• Operational CI tables used for Incident, Problem, Change

• Tables that contain base data referenced from or to objects in other domains

Why are groups important as foundational data?

• They are the same as taxonomy nodes

• They replace CI classes

• They are used to organize users who share a common purpose or function

• They only control CMDB health metrics

• They are used to organize users who share a common purpose or function

Why should you associate a group with the Support Group field on a CI or service offering? (Select 2)

• Auto-populating Assignment Group

• Populate discovery schedules

• Create new CI classes

• Set KPI group mappings

• To streamline incident routing

• Auto-populating Assignment Group

• To streamline incident routing

• To define taxonomy nodes

• To build KPI group mappings

• To create a service instance and configure relationships

• To create new CMDB groups

• To create a service instance and configure relationships

• Service offering value takes higher priority and overrides

• Discovery schedules decide the final value

• The value is left blank

• CI Class Manager always takes priority

• Service offering value takes higher priority and overrides

• A scheduled job for CI syncing

• A module that replaces CMDB Workspace

• A unified workspace to holistically view and collectively manage portfolios, services, offerings, and products through the full life cycle

• A transform map for imports

• A unified workspace to holistically view and collectively manage portfolios, services, offerings, and products through the full life cycle

• A list of CI classes that extend cmdb_ci

• A dynamic CI group query

• A discovery schedule template

• A structured representation of all services managed by the service provider, across their life cycle

• A structured representation of all services managed by the service provider, across their life cycle

What is a Taxonomy Node?

• A CI class

• A KPI container

• A hierarchical classification element used to organize services

• A dynamic CI group

• A hierarchical classification element used to organize services

• Connects a KPI Group to a specific type of service, offering, or taxonomy node

• Unpacks dynamic CI groups

• Creates CI relationships automatically

• Runs Discovery patterns

• Connects a KPI Group to a specific type of service, offering, or taxonomy node

Where are product ideas stored?

• task

• cmdb_ci

• cmdb_rel_ci

• sn_align_core_product_idea

• sn_align_core_product_idea

What is a Planning Item?

• Any type of work that can be aligned to business goals, planned, and executed

• A discovery pattern

• A type of dynamic CI group

• A CI class attribute

• Any type of work that can be aligned to business goals, planned, and executed

A CMDB admin executes CSDM Data Sync. What does this scheduled job synchronizes?

• Managed by groups from offering to underlying CIs

• Business applications to incidents

• KPI charts to services

• Taxonomy nodes to portfolios

• Managed by groups from offering to underlying CIs

• Enable CSM Guided Setup

• Add a KPI Group Mapping

• Create a CMDB group

• Designate a principal class

• Designate a principal class

An organization wants to manage identification rules, reconciliation rules, and CMDB Health for a CI class from a single interface. Which tool should they use?

• CI Class Manager

• Data Manager

• CMDB Workspace

• Discovery

• CI Class Manager

Before creating a new CMDB class, what should be done first?

• Disable reconciliation rules

• Extend cmdb_ci directly

• Create a custom table

• Install the CMDB CI Class Models Store App

• Install the CMDB CI Class Models Store App

Which roles can create new CI classes using CI Class Manager? (Select 3)

• discovery_admin

• itil

• sn_cmdb_admin

• personalize_dictionary

• admin

• sn_cmdb_admin

• personalize_dictionary

• admin

• To enforce reconciliation rules

• To enable Discovery

• To improve CMDB Health scores

• To filter CIs shown in ITSM Configuration Item reference fields

• To filter CIs shown in ITSM Configuration Item reference fields

• Suggested relationships

• Reconciliation rules

• Principal Class

• CI certification

• Principal Class

Which attributes are typically used in identification rules? (Choose 4)

• Assignment Group

• Name

• Serial Number

• Configuration file

• Description

• Device ID

• Location

• Name

• Serial Number

• Configuration file

• Device ID

What is the primary use of Dependent Relationships? (Select 3)

• Health scoring

• Dependency Mapping

• Lifecycle Management

• Impact analysis

• UI filtering

• Data ingestion

• Dependency Mapping

• Lifecycle Management

• Impact analysis

• Server runs on database

• Application powers server

• Rack runs on server

• Database runs on server

• Database runs on server

• To override identification rules

• To delete stale CIs

• To allow lower-priority sources to update data after inactivity

• To improve Discovery speed

• To allow lower-priority sources to update data after inactivity

What is the primary purpose of the Identification and Reconciliation Engine (IRE)

• To replace Discovery and integrations

• To perform impact analysis

• To process payloads to create and update CIs in the CMDB

• To visualize CI relationships

• To process payloads to create and update CIs in the CMDB

Which problem does the IRE specifically help prevent when ingesting data from multiple sources?

• CMDB Health score failures

• Slow discovery scans

• Attribute values changing based on the last data source update

• Missing CI relationships

• Attribute values changing based on the last data source update

Which capability is NOT performed by the IRE during CMDB ingestion?

• Identification

• Reconciliation

• Deduplication

• Impact analysis

• Impact analysis

What is the goal of the identification process in the IRE?

• To classify CI relationships

• To uniquely identify whether a CI already exists

• To determine CI health

• To assign authoritative sources

• To uniquely identify whether a CI already exists

What does the reconciliation process control?

• Which data sources can update CI attributes

• CI relationship direction

• CI class hierarchy

• CI visualization

• Which data sources can update CI attributes

What happens when duplicate CIs are detected during IRE processing?

• The ingestion fails

• They are merged without review

• A de-duplication task is created

• They are automatically deleted

• A de-duplication task is created

What triggers a reclassification task?

• CI Health score failure

• A CI matching a different class during identification

• Duplicate CI detection

• Discovery source mismatch

• A CI matching a different class during identification

What are the benefits of configuring identification rules? (Select 4)

• Faster Discovery scans and automated reports

• Data Integrity

• Improved Data Quality

• Efficiency

• CI health score calculation

• Automatic service mapping

• Consistency

• Data Integrity

• Improved Data Quality

• Efficiency

• Consistency

• Duplicate CIs or overloaded CIs may be created

• CI will be deleted automatically

• Reconciliation rules override identification

• CI will be ignored by Discovery

• Duplicate CIs or overloaded CIs may be created

• cmdb_ci_hardware and its extended tables

• cmdb_ci_appl

• cmdb_ci_server

• sys_user

• cmdb_ci_hardware and its extended tables

• cmdb_ci_hardware

• cmdb_ci_appl

• sys_user

• cmdb_ci_server

• cmdb_ci_appl

• Serial Number

• Installation Directory or Configuration File Path

• Name

• Version

• Installation Directory or Configuration File Path

Which system property must be enabled to extend optional conditions to non-lookup fields?

• glide.identification_engine.enable_identifier_optional_condition

• glide.ire.enable_identifier

• glide.discovery.optional_identifier

• glide.cmdb.optional_conditions

• glide.identification_engine.enable_identifier_optional_condition

Which of the following are use cases for reconciliation rules? (Choose 3)

• Conflict Resolution

• Data Prioritization

• Automatic CI deletion

• Data Accuracy

• Conflict Resolution

• Data Prioritization

• Data Accuracy

How can reconciliation rules prevent lower-priority data sources from overwriting higher-priority data?

• By deleting duplicates

• By disabling identification rules

• By setting an order value for each data source

• By enabling CI Class Manager Health rules

• By setting an order value for each data source

What table tracks the last update time for each data source contributing to the CMDB?

• cmdb_datasource_last_update

• cmdb_ci_hardware

• sys_data_source

• cmdb_ci_appl

• cmdb_datasource_last_update

• Allow lower-priority sources to update CIs if higher-priority sources haven’t updated in a defined interval

• Ensure CMDB remains up-to-date while respecting reconciliation priorities

• Replace identification rules for non-lookup fields

• Automatically delete outdated CIs

• Allow lower-priority sources to update CIs if higher-priority sources haven’t updated in a defined interval

• Ensure CMDB remains up-to-date while respecting reconciliation priorities

• Other sources can overwrite ServiceNow updates anytime

• Reconciliation rules will block lower-priority sources from updating unless allowed by data refresh rules

• ServiceNow has the lowest priority

• ServiceNow has the highest priority

• Reconciliation rules will block lower-priority sources from updating unless allowed by data refresh rules

• ServiceNow has the highest priority

• Retaining complete history of discovery sources and proposed attribute values

• Preventing identification of duplicate CIs

• Replacing reconciliation rules

• Tracking CI data only from the highest-priority source

• Retaining complete history of discovery sources and proposed attribute values

• Enhanced query functionality

• Identification rule creation

• CI lifecycle automation

• Analytics dashboard

• Enhanced query functionality

• Analytics dashboard

• Discovery Status dashboard

• CMDB Workspace -> CMDB 360 view

• System Diagnostics

• CI Class Manager only

• CMDB Workspace -> CMDB 360 view

• Automatically fix incorrect reconciliation rules

• Revert CI updates from a discovery source

• Recompute attribute values using updated rules

• Track CI population by source at attribute level

• Revert CI updates from a discovery source

• Recompute attribute values using updated rules

• Track CI population by source at attribute level

• They are stored in a JSON blob

• They are discarded and lost

• They overwrite higher-priority values

• They are stored in cmdb_datasource_last_update

• They are discarded and lost

• sys_dictionary

• cmdb_multisource_data

• cmdb_ci

• cmdb_datasource_last_update

• cmdb_multisource_data

• The most recently updated CI

• CI records stored based on identification and reconciliation rules

• All records in cmdb_multisource_data

• The CI from the highest-priority discovery source

• CI records stored based on identification and reconciliation rules

What is required to activate CMDB 360 / Multisource CMDB? (Choose 2)

• Enable cmdb_multisource_data table manually

• Activate ITOM Discovery License plugin

• Enable glide.identification_engine.multisource_enabled

• Enable Service Mapping

• Activate ITOM Discovery License plugin

• Enable glide.identification_engine.multisource_enabled

• Unlimited

• 100,000

• 10,000

• 50,000

• 100,000

Where can CMDB 360 / Multisource CMDB data be viewed? (Choose 3)

• Discovery Status dashboard

• CI Class Manager

• Multisource Data related list

• CMDB 360 Data Preview link

• CI Class Manager

• Multisource Data related list

• CMDB 360 Data Preview link

• Real time

• Hourly

• Daily via scheduled job

• Weekly

• Daily via scheduled job

What is the primary purpose of dynamic reconciliation rules in ServiceNow? (Select 2)

• Replace identification rules

• Maintain CMDB accuracy across data sources

• Assign discovery schedules

• Prevent CI creation

• Handle complex reconciliation using Multisource CMDB data

• Maintain CMDB accuracy across data sources

• Handle complex reconciliation using Multisource CMDB data

Which statements accurately describe static reconciliation rules? (Choose 3)

• Select attribute values based on largest or most reported value

• Prevent unauthorized sources from overwriting values

• Establish priority among multiple discovery sources

• Define which discovery sources are authorized to update attributes

• Prevent unauthorized sources from overwriting values

• Establish priority among multiple discovery sources

• Define which discovery sources are authorized to update attributes

What happens if no static reconciliation rules are configured?

• Discovery sources are blocked from updating CIs

• Discovery sources can overwrite each other’s updates

• Multisource CMDB is disabled

• Identification fails

• Discovery sources can overwrite each other’s updates

Which rule type takes precedence when both static and dynamic reconciliation rules exist for the same CI attribute?

• Static

• Dynamic

• Parent class rule

• Discovery source priority

• Dynamic

Where are dynamic reconciliation rules configured?

• Discovery Schedule

• Identification Rule Sets

• CI Class Manager

• CMDB Workspace dashboard

• CI Class Manager

Which dynamic reconciliation rule types are supported? (Choose 5)

• Smallest Value

• Largest Value

• Highest Priority

• Most Reported

• First Reported

• Last Reported

• Smallest Value

• Largest Value

• Most Reported

• First Reported

• Last Reported

Which dynamic rule types apply only to numeric fields?

• Largest Value and Smallest Value

• All dynamic rule types

• First Reported and Last Reported

• Most Reported

• Largest Value and Smallest Value

When applying a dynamic reconciliation rule, what does the IRE process first?

• The current payload

• Static reconciliation rules

• Multisource CMDB historical data

• Discovery source priority

• The current payload

Which additional data points may the IRE use when a dynamic rule result is unclear? (Choose 3)

• Last discovered

• Last updated

• Discovery schedule

• Last reported

• First reported

• Last discovered

• Last updated

• Last reported

Where are all discovered RAM values stored in the dynamic reconciliation examples?

• cmdb_ci

• cmdb_datasource_last_update

• Multisource CMDB

• Discovery log

• Multisource CMDB

Which rules are applied when both parent and child class dynamic rules exist? (Choose 2)

• Child class rule takes precedence

• Parent class rule overrides child

• Parent applies only if no child rule exists

• Static rules override both

• Child class rule takes precedence

• Parent applies only if no child rule exists

The Server class uses a dynamic reconciliation rule that selects the largest value for the RAM field, while the Windows Server class uses a rule that selects the most reported value. 

Based on the RAM values available from different discovery sources in the Multisource CMDB for a given Server, which RAM value will ultimately be written to the CMDB for that Server record? Tivoli RAM: 4096 | ServiceNow RAM: 4096 | LANDesk RAM: 2048 | Altiris RAM: 6020

• 6020

• 1024

• 2048

• 4096

• 6020

• Must be activated on base systems

• Activate the Multisource CMDB by setting the property, glide.identification_engine.multisource_enabled, to true and installing the ITOM Discovery License plugin

• Is active by default on base systems

• De-activate the Multisource CMDB by installing the CMDB CI Class Models plugin

• Must be activated on base systems

• Activate the Multisource CMDB by setting the property, glide.identification_engine.multisource_enabled, to true and installing the ITOM Discovery License plugin

The Server class uses a dynamic reconciliation rule that selects the largest value for the RAM field, while the Windows Server class uses a rule that selects the most reported value. Based on the RAM values available from different discovery sources in the Multisource CMDB for a given Windows Server, which RAM value will ultimately be written to the CMDB for that Windows Server record? 

Tivoli RAM: 4096 |ServiceNow RAM: 4096 | LANDesk RAM: 2048 |Altiris RAM: 6020

• 2048

• 6020

• 4096

• 1024

• 4096

• Data Refresh Rule

• Identification Rule

• IRE Data Source Rule

• Reconciliation Rule

• Dynamic Reconciliation Rule

• IRE Data Source Rule

A CI must be in which life cycle state before it can be deleted or archived? (Choose 2)

• Any life cycle state

• Operational

• End of Life

• Retired

• Archived

• Deleted

• End of Life

• Retired

• CMDB Workspace - CMDB 360 tab

• CMDB Workspace - My Work tab

• CI Class Manager - Health Inclusion Rules tab

• CMDB Health Dashboard - Compliance Scorecard

• CMDB Workspace - My Work tab

• CMDB Workspace

• CI Class Manager

• CMDB and CSDM Data Foundations Dashboard

• CMDB Health Dashboard

• CMDB Workspace

Which CMDB Data Manager policy type requires CI owners to confirm CI data is accurate and up to date?

• Attestation

• Archive

• Retire

• Certification

• Compliance

• Certification

Which CMDB Data Manager policy type requires CI owners to very that CIs reported in the CMDB are still in use?

• Certification

• Attestation

• Archive

• Retire

• Compliance

• Attestation

Which CMDB Data Manager policy types support lifecycle management use cases? (Choose 3)

• Archive

• Certification

• Delete

• Attestation

• Retire

• Compliance

• Archive

• Delete

• Retire

Which CSDM foundational group attribute can be configured in CI Class Manager?

• Assignment Group

• Ownership Group

• Managed by Group

• Support Group

• Managed by Group

Which fields can be utilized when creating attestation policies to improve accuracy and avoid showing the same group of recently attested CIs each time? (Choose 2)

• Attestation Status

• Certification Date

• Certification Status

• Attested Date

• Discovery Source

• Attestation Status

• Attested Date

What is a correct description of smart detection?

• Smart Detection indicates that CIs are available for auto-attestation if they are recently discovered within 60 days as configured in the default system property

• Smart Detection indicates that CIs are available for auto-retirement if they are not recently discovered within 30 days as configured in the default system property

• Smart Detection indicates that CIs are available for auto-retirement if they are not recently discovered within 60 days as configured in the default system property

• Smart Detection indicates that CIs are available for auto-attestation if they are recently discovered within 30 days as configured in the default system property

• Smart Detection indicates that CIs are available for auto-attestation if they are recently discovered within 30 days as configured in the default system property

Which pillar of a sucessful data foundation does CMDB Data Manager align with?

• Govern

• Compliance

• Ingest

• Insight

• Govern

Which ServiceNow user role must be assigned to a user in order for them to work through CMDB Data Manager task assignments?

• data_manager_user

• data_policy_admin

• csdm_data_manager

• sn_cmdb_admin

• dm_user

• data_manager_user

What are the pillar approach to a successful data foundation? (Choose 3)

• Ingest

• Priority

• Credential

• Insight

• Govern

• Attestation

• Ingest

• Insight

• Govern

• It enables true service-level management and provides prescriptive guidance on service modeling

• It defines how to code new applications in ServiceNow

• It is used exclusively for creating Incident and Change records

• It provides a shared set of service-related definitions across ServiceNow products and platform

• It enables true service-level management and provides prescriptive guidance on service modeling

• It provides a shared set of service-related definitions across ServiceNow products and platform

What is the primary purpose of the Ideation & Strategy domain?

• Manage deployed services

• Support incident resolution

• Track infrastructure components

• Capture ideas, goals, and strategic intent

• Capture ideas, goals, and strategic intent

From which of the following can the Managed by group be configured and synchronized to the underlying group or class of Configuration Items (CIs)? (Choose 2)

• Business Service Offerings

• Technology Management Services

• CI Class Manager

• Business Services

• Technology Management Offerings

• CI Class Manager

• Technology Management Offerings

What are the CSDM Domains? (Choose 6)

• Ideation & Strategy

• Strategic Planning

• Build & Integration

• Design & Planning

• Foundation

• Service Consumption

• Service Delivery

• Ideation & Strategy

• Build & Integration

• Design & Planning

• Foundation

• Service Consumption

• Service Delivery

Which of the following are considered operational CIs and can be selected in the Configuration Item field on Incident or Change records? (Choose 3)

• Business Application

• Business Service Offerings

• Application Service

• Business Services

• Information Object

• Business Service Offerings

• Application Service

• Business Services

Which of the following actions are included in configuring foundational data within CSDM? (Choose 2)

• Creating groups such as Support and Change Groups

• Creating locations and hierarchical structures

• Creating business applications

• Configuring business service offerings

• Creating groups such as Support and Change Groups

• Creating locations and hierarchical structures

Which of the following are true about Business Applications in the CSDM Design & Planning domain? (Choose 2)

• They should NOT be used in Incident, Problem, or Change

• They represent inventory/portfolio of applications and metadata

• They are version-specific

• They are operational CIs

• They should NOT be used in Incident, Problem, or Change

• They represent inventory/portfolio of applications and metadata

Which of the following are Service Consumption domain's key components in CSDM? (Choose 2)

• Business Service Offerings

• Technology Management Services

• Business Services

• Information Objects

• Business Service Offerings

• Business Services

Which of the following statements about Technology Management Services are correct? (Choose 2)

• They represent technical services provided to the business

• They are synonymous with Business Capabilities

• They are operational CIs available for Incident and Change processes

• They are used only for design and planning purposes

• They represent technical services provided to the business

• They are operational CIs available for Incident and Change processes

What is the purpose of the ServiceNow CSDM Data Foundations Dashboard? (Choose 2)

• To visualize and assess your CSDM implementation

• To configure Business Applications automatically

• To directly create Incidents and Changes

• To provide a roadmap to mature your CMDB into a fully CSDM-compliant model

• To visualize and assess your CSDM implementation

• To provide a roadmap to mature your CMDB into a fully CSDM-compliant model

• Groups

• Business Services

• Business Applications

• Locations

• Groups

• Locations

Which of the following correctly describe the Design & Planning domain? (Choose 2)

• Tracks deployed application services and their discoverable components

• Used primarily to configure Business Service Offerings

• Tables are the direct targets of ITSM processes such as Incident or Change

• Stores operational CIs used directly in Incident, Problem, and Change

• A logical design of the enterprise applications that will be deployed and used by the business.

• Tracks deployed application services and their discoverable components

• A logical design of the enterprise applications that will be deployed and used by the business.

• Is synonymous with a Technology Management Service

• Can be used to rationalize and prioritize spending on business applications and services

• Represents a high-level capability required by an organization

• Is an operational CI selectable in Incident records

• Can be used to rationalize and prioritize spending on business applications and services

• Represents a high-level capability required by an organization

• Business users can order service offerings via a request catalog

• They are published to business users and underpin one or more business capabilities

• They are version-specific operational CIs

• They are primarily used by Enterprise Architects for planning

• Business users can order service offerings via a request catalog

• They are published to business users and underpin one or more business capabilities

• Are used primarily for design and planning, not ITSM

• Define availability, scope, pricing, and other service factors

• Are non-operational CIs

• Consist of one or more service commitments

• Define availability, scope, pricing, and other service factors

• Consist of one or more service commitments

• Status: Operational

• Status: Retired

• Phase: Catalog

• Phase: Fly

• Status: Operational

• Phase: Catalog

• Are synonymous with Business Service Offerings

• Represent technical services published to service owners

• Underpins one or more business or application services

• Are non-operational tables used only for design

• Represent technical services published to service owners

• Underpins one or more business or application services

• Include options such as environment, pricing, availability, and support group

• Are always non-operational and only for reporting

• Are operational CIs selectable for ITSM processes

• Are used primarily by Enterprise Architects to plan services

• Include options such as environment, pricing, availability, and support group

• Are operational CIs selectable for ITSM processes

• Service Delivery Owners

• Service Providers

• Enterprise Architects

• Service Instance Owners

• Service Delivery Owners

• Service Providers

• Service Instance Owners

• Service Name and Number

• Support and Change Groups

• Business Capability ownership

• CI Class and specific CI

• Service Name and Number

• Support and Change Groups

• CI Class and specific CI

• Information Object

• Business Service Offering

• Technology Management Service Offering

• Business Application

• Business Service Offering

• Technology Management Service Offering

• Business Application

• Business Service

• Technology Management Service

• Business Service Offering

• Business Application

• Business Service

• Technology Management Service

• Business Service Offering

• Configure Service Population Method

• Associate it with business applications, service offerings, and technology management offerings

• Enter Number and Name of the service instance

• Define Business Capabilities in the Design & Planning domain

• Configure Service Population Method

• Associate it with business applications, service offerings, and technology management offerings

• Enter Number and Name of the service instance

Which of the following provides a unified workspace that allows owners to holistically view and collectively manage their portfolios, services, offerings, and products through the full lifecycle?

• CI Class Manager

• Service Operations Workspace

• Digital Portfolio Managment

• Service Builder

• CMDB Workspace

• Service Builder

• Service Operations Workspace

• Digital Portfolio Management

• CMDB Workspace

• Configuration > CSDM Data Foundations Dashboard

• Configuration > CSDM Data Foundations Dashboard

• To validate Discovery sources

• To represent good practices for establishing services using CSDM principles

• To show licensing usage

• To track SLA breaches

• To represent good practices for establishing services using CSDM principles

• They only update after upgrades

• They are updated on a scheduled basis

• They require manual refresh

• They are tied to Discovery schedules

• They are updated on a scheduled basis

• Approval workflows

• A playbook explaining importance, impacts, and remediation

• Discovery logs

• Troubleshooting scripts

• A playbook explaining importance, impacts, and remediation

How does implementing CSDM improve Incident Management? (Select 2)

• Removal of service context

• Manual assignment group selection

• Faster and more accurate assignment of tasks

• Improved root cause analysis

• Faster and more accurate assignment of tasks

• Improved root cause analysis

• Only Application Services

• Only Business Services

• Service instance, Business Service, and Technology Management Service

• Only Service Offerings

• Service instance, Business Service, and Technology Management Service

• They inherit from CMDB CI

• They are marked as operational

• They are manually configured

• They are stored in base system tables

• They are marked as operational

• Service owner

• Support group on the CI or offering

• Caller department

• Business application owner

• Support group on the CI or offering

• Visibility into business impact of proposed changes

• Removal of CI relationships

• Reduced number of changes

• Automatic approvals

• Visibility into business impact of proposed changes

• Manual correlation

• CI-only visibility

• Infrastructure-centric approach

• Service-centric approach

• Service-centric approach

What problem are you trying to solve by using dynamic CI groups?

• Duplicate CI records

• naccurate Service Mapping

• Slow Discovery scans

• Manual updates caused by constant CI additions

• Manual updates caused by constant CI additions

• CSDM Data Sync

• Update Query Based Services

• Discovery Scheduler

• CMDB Health Sync

• CSDM Data Sync

How do dynamic CI groups differ from CMDB groups? (Select 2)

• They automate CI inclusion

• They replace CI classes

• They require manual CI additions

• They use predefined criteria

• They automate CI inclusion

• They use predefined criteria

• cmdb_group

• cmdb_ci

• cmdb_ci_query_based_service

• cmdb_ci_service

• cmdb_ci_query_based_service

• CI Class Manager

• Service Offering

• CMDB Group

• CI record

• Service Offering

• Assignment group must be manual

• Only the group is impacted

• Member CIs are unpacked into Affected CIs

• Services are ignored

• Member CIs are unpacked into Affected CIs

• Automatic approvals

• Automatic CI deletion

• Calculate the derived impacted services

• Visibility to all impacted services

• Ability to remove CIs from the change

• Calculate the derived impacted services

• Visibility to all impacted services

• Ability to remove CIs from the change

What is a key operational benefit of dynamic CI groups?

• Elimination of CI classes

• Reduced manual maintenance

• Reduced Discovery scans

• Automatic Service Mapping

• Reduced manual maintenance

• By unpacking affected CIs automatically

• By eliminating approvals

• By auto-assigning incidents

• By disabling CI relationships

• By unpacking affected CIs automatically

• CMDB Groups automatically include CIs based on predefined criteria, while Dynamic CI Groups require manual updates

• CMDB Groups organize CIs for management and tracking, while Dynamic CI Groups automate CI inclusion to reduce manual effort

• CMDB Groups are used only for change management, while Dynamic CI Groups are used only for incident management

• CMDB Groups replace service offerings, while Dynamic CI Groups replace CI Class Manager

• CMDB Groups organize CIs for management and tracking, while Dynamic CI Groups automate CI inclusion to reduce manual effort

What are the minimum roles required to grant access to Digital Portfolio Management (DPM) applications, modules, and workspace? (select 2)

• portfolio_editor

• admin

• sn_dpm.dpm_manage

• portfolio_viewer

• portfolio_editor

• sn_dpm.dpm_manage

• To manage services across their life cycle

• To store CMDB classes

• To calculate KPIs

• To configure dynamic CI groups

• To manage services across their life cycle

• Service Builder

• Details tab in Service Builder

• Incident form

• CMDB Workspace

• Service Builder

• KPIs were not configured for the service portfolio

• No incidents existed

• Discovery had not run

• The taxonomy node was empty

• KPIs were not configured for the service portfolio

• A CMDB relationship

• A scheduled job

• A reporting dashboard

• A predefined collection of KPIs used to evaluate services or offerings

• A predefined collection of KPIs used to evaluate services or offerings

• Assigns incidents

• Executes scheduled jobs

• Connects a KPI Group to a specific service, offering, or taxonomy node

• Calculates KPIs

• Connects a KPI Group to a specific service, offering, or taxonomy node

• Type field

• Mapping record

• Chart type

• Order field

• Type field

• Discovery troubleshooting

• CI health metrics

• Change risk calculation

• A centralized, role-based workspace for managing services as digital products

• A centralized, role-based workspace for managing services as digital products

• Add Task → Service Offering related list to the Business Service Offering form

• Enable Edit button on Product Model Offerings related list

• Add Service Offering field to the Case form

• Add Sold Product → Service Offering related list to the Business Service Offering form

• Add Task → Service Offering related list to the Business Service Offering form

• Add Sold Product → Service Offering related list to the Business Service Offering form

• It eliminates the need for incidents

• It enables consistent service mapping and reporting

• It removes dependency on CMDB

• It ensures customer-facing services are tied to underlying services

• It enables consistent service mapping and reporting

• It ensures customer-facing services are tied to underlying services

• Work notes contain reference to the Case number

• Service Offering is automatically populated

• Contact is automatically copied to the Incident

• Product Model relationship is removed

• Work notes contain reference to the Case number

• Service Offering is automatically populated

• Service Offering

• Account

• Contact

• Product

• Service Offering

• Account

• Product

• CI class hierarchy

• Customers impacted by an incident

• Incidents opened against the offering

• Technical CI relationships

• Customers impacted by an incident

• Incidents opened against the offering

• Work Notes only

• Customer Cases related list

• Service Offering preview

• CMDB Relationship tab

• Customer Cases related list

• It replaces the Design & Planning domain

• It represents ideas, concepts, and improvements for services

• It includes strategic efforts to provide value to customers

• It stores only technical CI enhancements

• It represents ideas, concepts, and improvements for services

• It includes strategic efforts to provide value to customers

• Service Operations

• Strategic Portfolio Management

• IT Service Management

• Enterprise Architecture

• Strategic Portfolio Management

• Project

• Demand

• Business Application

• Planning Item

• Planning Item

• Link it directly to a Service Offering

• Retire the business application

• Convert it into a Planning Item (Demand)

• Convert it into a CI

• Convert it into a Planning Item (Demand)

• Because a demand is a type of Planning Item

• Because demand is a CI

• Because the system duplicates records automatically

• Because demands are child records of Product Ideas

• Because a demand is a type of Planning Item

A Product Idea can represent which of the following? (Choose 3)

• Feature or enhancement

• Change proposal

• Complete product

• Installed Software

• Feature or enhancement

• Change proposal

• Complete product

• Demand table

• CMDB table

• Planning Item table and tables extending it

• Business Application table

• Planning Item table and tables extending it

• Convert it to a CI

• Assign the idea to a Business Application record

• Retire the application

• Link it to an Installed Software record

• Assign the idea to a Business Application record

• Design & Planning

• Ideation & Strategy

• Service Consumption

• Service Delivery

• Design & Planning

• Ideation & Strategy

• It prevents wasted planning efforts

• It enables automatic archiving

• It disables the Planning Item table

• It deletes associated demands

• It prevents wasted planning efforts

• Workspace automatically merges tables

• They are manually duplicated into the related list

• They are both CI classes

• Both extend the Planning Item table

• Both extend the Planning Item table

• It reduces CMDB reconciliation conflicts

• It allows application owners to instantly understand pipeline and modernization efforts

• It prevents duplication of CIs

• It automates portfolio scoring

• It allows application owners to instantly understand pipeline and modernization efforts

• Portfolio

• Product Idea

• Planning Item

• Business Application

• Planning Item

A support agent opens a CI from an incident and wants to visualize upstream relationships across the service instance, service offerings, business application, and capability. Which feature should they use? 

• Dependency Views

• CMDB class inheritance

• Unified Map

• Discovery schedules

• Dependency Views

After selecting a CI or service offering on an incident/change, the Assignment Group field fills in automatically. What drives that auto-population?

• Discovery writes Assignment Group directly to the record

• A Query Builder script runs when the record is saved

• It uses the support/change group on the CI; if missing, it falls back to the offering’s group

• A CMDB Health score rule

• It uses the support/change group on the CI; if missing, it falls back to the offering’s group

A CMDB admin wants group membership to update automatically based on rules/criteria. What feature should they use? 

• Business Service Application

• Application Service

• Dynamic CI Group

• Service Offering

• Dynamic CI Group

Where are Dynamic CI group records stored? 

• cmdb_ci_server

• cmdb_ci_query_based_service

• cmdb_ci

• task

• cmdb_ci_query_based_service

When you use a Technology Management Service Offering with an associated dynamic CI group, how do the Support / Change / Managed by group fields get applied to the underlying CIs?

• Discovery schedules copy group values onto the CIs during discovery runs

• Groups defined in the service offering are automatically synchronized to the underlying CIs

• CI class inheritance automatically propagates the group fields

• DPM KPI mappings populate group fields based on service metrics

• Groups defined in the service offering are automatically synchronized to the underlying CIs

A team wants to pick a Business Application in the Incident Configuration item field. What is the correct statment? 

• Business applications are operational and should be used in Incident

• Business applications are dynamic CI groups

• Business applications are stored in cmdb_ci_server

• Business applications are NOT an Operational CI and should NOT be used in Incident, Problem or Change

• Business applications are NOT an Operational CI and should NOT be used in Incident, Problem or Change

Which statement best describes the Foundation domain in CSDM?

• Operational CI tables used for Incident, Problem, Change

• Tables that contain base data referenced from or to objects in other domains

• Tables that must always be in the CMDB relationships graph

• Only ITOM discovery tables

• Tables that contain base data referenced from or to objects in other domains

Why associate a group with the Support Group field on a CI or service offering? 

• To streamline incident routing by auto-populating Assignment Group

• To set KPI group mappings

• To populate discovery schedules

• To create new CI classes

• To streamline incident routing by auto-populating Assignment Group

If the Managed By Group set in CI Class Manager differs from the value configured in the service offering for the same CI class, what happens? 

• CI Class Manager always takes priority

• The value is left blank

• Discovery schedules decide the final value

• Service offering value takes higher priority and overrides

• Service offering value takes higher priority and overrides

What is a Service Portfolio in ServiceNow?

• A discovery schedule template

• A list of CI classes that extend cmdb_ci

• A dynamic CI group query

• A structured representation of all services managed by the service provider, across their life cycle

• A structured representation of all services managed by the service provider, across their life cycle

What is a Taxonomy Node? 

• A hierarchical classification element used to organize services in the Service Portfolio

• An incident assignment rule

• A CI class that stores query rules

• A group of users with roles

• A hierarchical classification element used to organize services in the Service Portfolio

To give service owners visibility into which customers subscribed to an offering, which related list is added on the Service Offering form?

• CI Class Hierarchy

• Discovery Schedules

• Subscribed by Customers

• KPI Group Mappings

• Subscribed by Customers

A change manager needs a single map that merges CI dependency and application service views to assess impact across Incident/Problem/Change. Which tool should they use? 

• CMDB Query Builder

• Dependency Views

• Unified Map

• CI Class Manager

• Unified Map

During Incident creation, a user can search for CD services in the Service field. Why are these records selectable? 

• Because these domain tables are operational and available for ITSM processes

• Because they extend task

• Because they are discovery schedules

• Because they are in Design & Planning

• Because these domain tables are operational and available for ITSM processes

A CMDB admin executes CSDM Data Sync scheduled job. What this scheduled job synchronizes?

• Support, change, and managed by groups from offering to underlying CIs

• Taxonomy nodes to portfolios

• KPI charts to services

• Business applications to incidents

• Support, change, and managed by groups from offering to underlying CIs

Which statements about the CSDM Data Foundations Dashboard are supported by the lab text? (Select 2)

• It is a built-in visualization and reporting tool

• It replaces Dependency Views

• It auto-fixes all missing CI relationships

• It helps assess and improve implementation using suggested good practices

• It is a built-in visualization and reporting tool

• It helps assess and improve implementation using suggested good practices

Which statements about the Foundation domain are true? (Select 2) 

• It is only used by SPM/DPM

• It is not used in CMDB relationships

• It is the direct target of Incident/Problem/Change

• It contains base data referenced from or to objects in other domains

• It is not used in CMDB relationships

• It contains base data referenced from or to objects in other domains

Which statements describe how Dynamic CI groups work and what they enable? (Select 3)

• They automatically include CIs based on defined rules/criteria

• They are only manual, static lists

• They can be selected as a single CI on a change record, then expanded to the member CI

• They are represented as Dynamic CI Group records in the platform

• They automatically include CIs based on defined rules/criteria

• They can be selected as a single CI on a change record, then expanded to the member CI

• They are represented as Dynamic CI Group records in the platform

Which statements describe how CI selection list filtering work ? (Select 3)

• Principal classes are configured using CI Class Manager

• Designating principal classes narrows the list

• By default, the CI reference field displays all CMDB entries

• Taxonomy Nodes replace the CI reference list

• Principal classes are configured using CI Class Manager

• Designating principal classes narrows the list

• By default, the CI reference field displays all CMDB entries

Which relationships does the Application Service wizard makes easy to configure? (Select 3)

• Related business application

• Technology management service offerings

• Business service offerings

• User role mappings

• Related business application

• Technology management service offerings

• Business service offerings

Which statements about KPI Group Mapping are true? (Select 2) 

• KPI Group Mapping replaces Unified Map

• KPI Group Mapping connects a KPI Group to a service/offering/taxonomy node

• The Type field determines the level at which KPIs are calculated

• KPI Group Mapping unpacks dynamic CI groups

• KPI Group Mapping connects a KPI Group to a service/offering/taxonomy node

• The Type field determines the level at which KPIs are calculated

In ServiceNow, when the scheduled job CSDM Data Sync runs for a dynamic CI group, which group fields from the Technology Management Service Offering are synchronized to the member CIs? (Select 3)

• Managed by group

• Support group

• Change group

• KPI Group type

• Managed by group

• Support group

• Change group

Which statements about incident/change routing using groups are true? (Select 3) 

• Assignment group auto-populates after selection

• Support group on CI/offering helps streamline incident routing

• Change group on CI/offering helps streamline change routing

• Routing requires a KPI Group mapping

• Assignment group auto-populates after selection

• Support group on CI/offering helps streamline incident routing

• Change group on CI/offering helps streamline change routing

Which statements about the Foundation domain are true? (Select 2)

• It is not used in CMDB relationships

• It contains base data referenced from or to objects in other domains

• It is the direct target of Incident/Problem/Change

• It is only used by SPM/DPM

• It is not used in CMDB relationships

• It contains base data referenced from or to objects in other domains

What are the benefits of using Unified Maps in ServiceNow? (Select 3)

• Automatically creates CI classes

• Combines data from multiple sources

• Displays upstream and downstream dependencies

• Enables impact analysis for incidents, changes, and problems

• Combines data from multiple sources

• Displays upstream and downstream dependencies

• Enables impact analysis for incidents, changes, and problems

A customer wants to keep the CMDB current for their on-prem data centers by periodically collecting CI attributes (hardware/software) and updating relationships. They’re willing to deploy supporting infrastructure to enable the data collection. Which option should you recommend?

• Agent Client Collector (ACC)

• ServiceNow Discovery

• Service Mapping

• Import Sets without IRE

• ServiceNow Discovery

You need to model a customer-facing service and its supporting components using a top-down approach, keep the relationships up to date as the environment changes, and use the result for impact analysis. Which method is the primary fit?

• Discovery

• Service Mapping

• Import Sets

• IntegrationHub ETL

• Service Mapping

You need near real-time visibility into endpoints (laptops and servers), including software utilization/usage data. Which ingestion method is the best fit?

• Agent Client Collector (ACC)

• Service Graph Connectors

• Import Sets

• Discovery

• Agent Client Collector (ACC)

Your team wants to ingest AWS/Azure resources (including tags) into the CMDB using out-of-the-box integrations that route updates through IRE. Which options should you select? (Select 2.)

• Service Graph Connectors

• Import Sets (bypassing IRE)

• Manual CSV uploads only

• IntegrationHub ETL

• Service Graph Connectors

• IntegrationHub ETL

You’re ingesting a spreadsheet of device CIs. You need to avoid duplicates and ensure the data goes through identification and reconciliation. Which approach is best?

• Enter all records manually via the CI form

• Run Discovery instead of importing the spreadsheet

• Use Import Sets to write directly to cmdb_ci (bypassing IRE)

• Use Import Sets and a Transform Map that routes through the IRE

• Use Import Sets and a Transform Map that routes through the IRE

Which practices helps reduce technical debt and improve upgradeability during CMDB design? (Select 3)

• Ensure imports go through IRE (don’t bypass it) to reduce duplicates

• Use bespoke classes for each minor variant by default

• Bypass IRE to speed up imports

• Populate only attributes that support use cases; avoid unnecessary custom fields

• Prefer baseline classes; install CMDB CI Class Models before extending

• Ensure imports go through IRE (don’t bypass it) to reduce duplicates

• Populate only attributes that support use cases; avoid unnecessary custom fields

• Prefer baseline classes; install CMDB CI Class Models before extending

What is the purpose of the playbooks embedded in the (CSDM) Data Foundations Dashboard when a metric scores low?

• Replace CI classes with dynamic groups

• Explain importance, impacts, and give remediation plays

• Only display licensing usage

• Trigger discovery schedules automatically

• Explain importance, impacts, and give remediation plays

You’ve modeled Business Service Offerings and must store regulatory/compliance identifiers (manual attributes) and re-validate them on a schedule for audit purposes. What is the best approach? (Select 2)

• Store the identifier on the relevant CSDM object and use a Certification policy to validate attributes on a schedule

• Use Attestation Policy for regulatory checks

• Use Compliance scorecards plus certification tasks to track completion and provide audit evidence

• Depend solely on Discovery to populate regulatory IDs

• Store the identifier on the relevant CSDM object and use a Certification policy to validate attributes on a schedule

• Use Compliance scorecards plus certification tasks to track completion and provide audit evidence

A service owner wants stakeholder-friendly reporting from CMDB 360 (for example, rollups showing where sources disagree, data gaps, or reconciliation outcomes). What’s the most practical approach?

• Build a CMDB 360 / multisource query (against multisource data) and present it via reports/dashboards

• Export cmdb_ci to CSV and email it weekly

• Only use Dependency Views screenshots

• Disable CMDB 360 due to performance

• Build a CMDB 360 / multisource query (against multisource data) and present it via reports/dashboards

A user wants to build a visual query that spans multiple CSDM/CMDB tables and relationships, for example: "find Application Services that consume Business Applications tied to Capability X, then list downstream Servers not discovered in 30 days." Which ServiceNow tool is meant for creating this kind of multi-table query?

• CMDB Health

• CMDB Query Builder

• Import Sets

• MID Server

• CMDB Query Builder

If your team isn’t comfortable with complex filters, what can help them ask plain-language questions and then refine?

• Natural Language Query (Intelligent Search)

• CMDB Integrations Dashboard

• CI Class Manager

• Discovery Schedules

• Natural Language Query (Intelligent Search)

In early rollout you want to limit initial data volume to make troubleshooting manageable. Which practices are recommended? (Select 2)

• Run a /16 or larger immediately

• Use descriptive Discovery IP ranges (not entire subnets) to avoid overload

• Use the Discovery Configuration Console to exclude CI types you won’t manage yet

• Discover every network broadcast address for “completeness”

• Use descriptive Discovery IP ranges (not entire subnets) to avoid overload

• Use the Discovery Configuration Console to exclude CI types you won’t manage yet

Which statements correctly match Attestation vs. Certification? 

• Attestation replaces Discovery

• Certification is only for non-CMDB tables

• Certification validates CI attribute accuracy on a schedule

• Attestation verifies physical existence of CIs

• Certification validates CI attribute accuracy on a schedule

• Attestation verifies physical existence of CIs

Which statements about CMDB 360 / Multisource CMDB are true? 

• Provides an analytics dashboard for visibility

• Works only for servers

• Tracks discovery sources and attribute-level histories; can recompute or revert

• Replaces IRE so reconciliation is unnecessary

• Provides an analytics dashboard for visibility

• Tracks discovery sources and attribute-level histories; can recompute or revert

What gives you a single, consolidated view combining CI dependencies and application service relationships for impact analysis?

• Dependency Views

• Unified Map

• Schema Map

• Discovery Schedule board

• Unified Map

Why align with CSDM when modeling services used by ITSM/CSM/DPM?

• It disables Discovery

• It’s optional marketing guidance

• It provides a standardized framework across products, guiding which tables to use and how to relate them

• It removes the need for a CMDB

• It provides a standardized framework across products, guiding which tables to use and how to relate them

Which statement correctly describes the relationship between Assets and Configuration Items (CIs)?

• Assets are used only for incident management, while CIs are used only for purchasing

• Assets and CIs are the same thing, just used by different teams

• All CIs are Assets because they exist in the CMDB

• An Asset often has a corresponding CI, but many CIs are not Assets

• An Asset often has a corresponding CI, but many CIs are not Assets

Which help you retire/archive/delete stale CI data and keep the CMDB healthy?

• Discovery schedules

• CMDB Data Manager life-cycle policies

• NLQ sample searches

• KPI Group Mappings

• CMDB Data Manager life-cycle policies

Your team keeps adding attributes to a Windows Server class and you suspect they’re at the wrong level in the hierarchy. Which place lets you verify the class hierarchy, base vs. extended tables, attributes, and configure principal classes?

• Discovery Admin Workspace

• Data Manager

• CI Class Manager

• CMDB Workspace

• CI Class Manager

You’re creating a service instance and want a guided setup where you can enter basic details (like name), set foundational data (support/change group and location), configure relationships to the related business application and service offerings, and choose a data population method. What should you use?

• Use the Application Service wizard

• Rely on Deduplication Wizard

• Create all relationships manually later

• Use CMDB Health

• Use the Application Service wizard

You want an automated solution that can regularly scan your environment, detect infrastructure components, and update the CMDB with what it finds. What should you use?

• Import Sets

• ACC

• CSM

• ServiceNow Discovery

• ServiceNow Discovery

Your architects want to add lots of custom attributes to child CI classes, even though many don’t have a clear purpose. Which two guardrails best reduce technical debt and keep the CMDB upgradeable? (Select 2)

• Check baseline options first, install CMDB CI Class Models and extend an existing class if needed

• Add custom fields for every team request to increase adoption

• Only add/populate attributes when they support a defined use case

• Write directly to cmdb_ci to simplify ingestion

• Check baseline options first, install CMDB CI Class Models and extend an existing class if needed

• Only add/populate attributes when they support a defined use case

Support/Change/Managed by groups are non-discoverable, but you need them to stay consistent across all CIs in a without manually updating each CI. Which approach provides automation?

• Enforce compliance policies to auto-populate group assignments

• Use Query Builder reports to standardize group values

• Use a Technology Management Service Offering with a Dynamic CI Group and the CSDM Data Sync job

• Manually maintain the group fields on each CI

• Use a Technology Management Service Offering with a Dynamic CI Group and the CSDM Data Sync job

A compliance analyst must store regulatory identifiers on CSDM service records (for example, PCI/SOX tags) and re-validate them on a recurring schedule. Which actions match the platform guidance? (Select 2)

• Rely on Discovery to automatically populate regulatory identifiers

• Add the regulatory identifier as a field/attribute on the relevant CSDM service/CI record (the “service object”)

• Use Data Certification to run scheduled (and on-demand) reviews/checklists to verify those identifiers

• Use “compliance scorecards” as the primary way to validate CSDM service identifiers

• Add the regulatory identifier as a field/attribute on the relevant CSDM service/CI record (the “service object”)

• Use Data Certification to run scheduled (and on-demand) reviews/checklists to verify those identifiers

Your CIO wants a quick exec summary of the CMDB Health Dashboard-specifically, which health metrics roll up under the three KPIs: Completeness, Correctness, and Compliance. Which options correctly map to those KPIs? (Select 6)

• Staleness (Correctness)

• Normalization/Reclassification (Correctness)

• Data certification/attestation (Completeness)

• Health inclusion rules (Compliance)

• Audit metric (Compliance)

• Orphan CIs (Correctness)

• Duplicate CIs (Correctness)

• Required fields (Completeness)

• Recommended fields (Completeness)

• Staleness (Correctness)

• Audit metric (Compliance)

• Orphan CIs (Correctness)

• Duplicate CIs (Correctness)

• Required fields (Completeness)

• Recommended fields (Completeness)

You notice duplicate servers after a importing from a spreadsheet? How would you resolve this issue? 

• Rely on Attestation only

• Use Duplicate CI Remediation Wizard / De-Duplication Templates

• Bypassing IRE caused duplicate inserts

• Delete cmdb_ci

• Use Duplicate CI Remediation Wizard / De-Duplication Templates

A CMDB admin wants one place to see health, open tasks, launch maps, and manage Data Manager. Where should they go?

• Scripted Audits

• CMDB Workspace

• Discovery Admin workspace

• Design & Planning Workspace

• Data Manager

• CMDB Workspace

You need owners to confirm accuracy of Owned by, Support group, and OS Version monthly on Windows Servers. Which policy type should you use?

• Archive

• Retire

• Attestation

• Certification

• Certification

Your audit team asks you to prove policy compliance for selected classes. Where do you focus first?

• Deleting records

• CMDB Health Dashboard

• Dependency Views

• Query Builder

• CMDB Health Dashboard

A partner wants a starting point that shows CSDM-aligned metrics and provides guided, actionable improvements. What would you recommend?

• Discovery Admin Workspace

• Service Operations Workspace

• MID Server status

• CSDM Data Foundations Dashboard

• CSDM Data Foundations Dashboard

You must retire, then archive/delete stale CIs according to policy. Which Policy implements this?

• Health Scorecard

• Lifecycle Policies

• Data Certification

• Attestation Policies

• Lifecycle Policies

Analysts are not comfortable with complex Query Builder filters. What would you recommend?

• Schema Map

• Use Intelligent Search / NLQ for plain-language queries

• Only spreadsheets

• CSDM whitepaper

• Use Intelligent Search / NLQ for plain-language queries

A service owner needs a dashboard/report view that highlights CIs where different discovery sources report conflicting values for the same attribute (for example, RAM differs between two sources). What is a valid way to achieve this?

• Use CMDB 360/Multisource

• Deactivate CMDB 360 to avoid conflicting values

• Use Dependency Views screenshots as evidence of disagreements

• Export cmdb_ci to a spreadsheet and hand-count differences

• Use CMDB 360/Multisource

A platform architect needs to visually build a multi-table CMDB query that crosses service relationships and filters, like: “Find Application Services that consume Business Applications tied to Capability X, and then show downstream Servers that haven’t been discovered in 30 days.” Which feature should they use?

• Service Builder

• CMDB Health

• Discovery Schedules

• CMDB Query Builder

• CMDB Query Builder

Your team is reviewing CSDM adoption and asks: “When should we use the CSDM Data Foundations Dashboard Playbook?” Pick the best answer.

• When a dashboard metric is underperforming and you want guidance

• When you need to create or redesign CI classes and build new class hierarchies in Class Manager

• When you need to run or troubleshoot Discovery scans to populate infrastructure CIs automatically

• When you need to confirm licensing or subscription usage for CSDM-related features

• When a dashboard metric is underperforming and you want guidance

A stakeholder asks: “Can we make Business Applications selectable in the Configuration item field on Incident records?” Based on CSDM guidance, what should you advise?

• Replace Business Application usage entirely with Application Services and stop tracking Business Applications

• Move Business Applications into the Service Delivery domain so they become incident-usable operational CIs

• Do it - Business Applications are intended as operational CIs for Incident/Problem/Change selection

• Don’t do it - a Business Application is not an operational CI, so it should not be used on Incident/Problem/Change records

• Don’t do it - a Business Application is not an operational CI, so it should not be used on Incident/Problem/Change records

A business sponsor asks, “What benefits do we get by implementing CSDM?” Select 3 benefits that align with how CSDM is positioned.

• It disables Discovery

• Cross-product alignment (ITSM/ITOM/APM/DPM/CSM)

• Faster routing/impact analysis

• Service-level reporting/visibility

• Cross-product alignment (ITSM/ITOM/APM/DPM/CSM)

• Faster routing/impact analysis

• Service-level reporting/visibility

You’re importing CI data into the CMDB using Import Sets and Transform Maps. You notice duplicate CI records being created. What is the recommended way to force imported data to be evaluated by the IRE?

• Rely on CMDB Health dashboards to identify and fix duplicates later

• Use Service Mapping to deduplicate CIs after import

• Apply a Transform Map script to route the imported data through the IRE

• Disable reconciliation to prevent conflicting updates

• Apply a Transform Map script to route the imported data through the IRE

Multiple discovery sources are updating the same CI attributes. You need to retain attribute values from all sources (including rejected ones), recompute values after reconciliation rule changes, and report/analyze differences across sources. What should you enable/configure?

• Query Builder

• CMDB Health only

• CMDB 360 / Multisource CMDB

• Data Manager

• CMDB 360 / Multisource CMDB

Your organization wants to control the CI lifecycle (retire/archive/delete), enforce ongoing CMDB data quality, and schedule periodic reviews/attestations by CI owners for key fields. Which ServiceNow capability should you implement?

• Schema Map

• CMDB Health Dashboard

• CMDB Data Manager

• Service Mapping

• CMDB Data Manager

Your VP wants a monthly view of progress toward CMDB data quality KPIs/CSFs (trends over time, not one-off exports). What would you recommend? (Select 2)

• Rely on Schema Map as the reporting method

• Activate the scheduled jobs that populate CMDB Health scorecards

• Use Health Dashboard Top-10 to target biggest class offenders

• Email manual CSV exports on a recurring basis

• Activate the scheduled jobs that populate CMDB Health scorecards

• Use Health Dashboard Top-10 to target biggest class offenders

You need a pragmatic plan to operationalize and sustain CMDB value. Which model should you follow?

• Three pillars: Ingestion, Governance, Insight

• Quarterly “big bang” scrubs

• Just Discovery

• Lift-and-shift everything

• Three pillars: Ingestion, Governance, Insight

Your organization wants to confirm what controls the integration between Intelligent Search (NLQ) and CMDB Query Builder. Which system property manages this integration?

• glide.cmdb.query.nlq.activated

• sn_cmdb_ws_nlq_sample_search.enabled

• glide.required.attribute.enabled

• glide.cmdb.query.builder.enabled

• glide.cmdb.query.nlq.activated

A user types an NLQ/Intelligent Search query: “find all servers with critical incidents.” Because the request spans CIs (servers) and incidents, the system has to query multiple tables. What UI behavior should the user expect?

• The system only searches the cmdb_ci table and ignores incident data

• The system automatically creates a scheduled report from the NLQ results

• A “View in Query Builder” button appears so the user can open the query visually

• The system blocks the request because NLQ cannot query across multiple tables

• A “View in Query Builder” button appears so the user can open the query visually

After running a multi-table NLQ (for example, “servers with critical incidents”), an analyst clicks View in Query Builder. What should happen next?

• CI Class Manager opens so the analyst can edit the server class hierarchy and attributes

• CMDB Query Builder opens with the query already built on the canvas

• The system automatically exports the NLQ results to a PDF and attaches it to an email

• Dependency Views opens to visualize upstream/downstream CI relationships for the returned serv

• CMDB Query Builder opens with the query already built on the canvas

Your team wants to customize the out-of-box NLQ sample searches shown in the CMDB search drop-down. Who is allowed to modify a sample search by directly editing its record?

• sn_cmdb_admin

• itil

• admin

• sn_cmdb_user

• sn_cmdb_admin

Which two tables store NLQ sample searches and their referenced tables? (Select 2)

• sn_cmdb_ws_nlq_sample_search_table

• cmdb_rel_ci

• sn_cmdb_ws_nlq_sample_search

• cmdb_ci

• sn_cmdb_ws_nlq_sample_search_table

• sn_cmdb_ws_nlq_sample_search

You need to open the NLQ Sample Searches list view to edit a record. What should you type in the Filter navigator?

• sys_properties.list

• cmdb_query_builder.list

• cmdb_health_metric_status.list

• sn_cmdb_ws_nlq_sample_search.list

• sn_cmdb_ws_nlq_sample_search.list

Which query types does Query Builder support? (Select 3)

• CMDB Query

• Dependency Query

• Service Map Query

• Combination Query

• CMDB Query

• Service Map Query

• Combination Query

You need to find all Servers that have a connection to a SQL Server database. Which query tool would you use for this?

• NLQ Sample Search

• Service Mapping Query

• CMDB Query

• Combination Query

• CMDB Query

You need to find all Services utilizing a Linux Server. Which query type best matches this requirement?

• Service Mapping Query

• CMDB Query

• Health Scan Definition

• Combination Query

• Service Mapping Query

You build a CMDB Query to find Windows Servers connected to a Tomcat WAR, and then you incorporate a saved Service Mapping query so the results also include the services returned by Service Mapping. What is this type of query called?

• Service Mapping Query

• Unified Map

• Combination Query

• CMDB Query

• Combination Query

After running a query, you want to export the results. What should you do? 

• From query results pane, select list context menu, then Export

• Open sys_properties.list and search “export”

• Create a scheduled job first

• Right-click the canvas and select Export

• From query results pane, select list context menu, then Export

A CMDB admin wants a query to run weekly and email the results. Which statement matches what scheduled queries do?

• Output is sent via email; results attached; option to zip attachment

• Scheduled queries only create dashboard tiles

• Scheduled queries only work for service mapping queries

• Scheduled queries require scripting

• Output is sent via email; results attached; option to zip attachment

You need to migrate Query Builder definitions from dev to prod. What is the best approach?

• Export a PDF report and import it

• Clone the instance only

• Recreate the query manually only

• Use exports and imports (Update Sets / XML)

• Use exports and imports (Update Sets / XML)

You want the technical details of how a Data Foundations indicator is calculated. Where do you go in ServiceNow to find the technical calculation details?

• CI Class Manager > Reconciliation Rules

• System Definition > Script Includes, search “GetWell”

• Reports > Administration > Calculations

• CMDB Workspace > Home > Unified Map

• System Definition > Script Includes, search “GetWell”

A stakeholder asks: “What CI classes are included in this indicator’s calculation?” According to the docs, one option is to:

• Go to Script Includes and open any scripts containing the name "GetWell"

• Check cmdb_rel_ci to see which classes are related

• Trigger Discovery to refresh class coverage for the indicat

• Use the Deduplication Wizard to list all affected classes

• Go to Script Includes and open any scripts containing the name "GetWell"

In the Data Foundations Dashboard, when you open an indicator, what does the top section summarize?

• Duplicate CIs summary only

• List of Import failures for the indicator

• Scan results for CIs, represented as % compliant

• Recommended fields summary only

• Scan results for CIs, represented as % compliant

A new admin asks why Intelligent Search/NLQ matters for CMDB users. What is the benfit of NLQ?

• It eliminates the need for any CMDB governance

• It eliminates the need for familiarity with the complex CMDB data model

• It replaces Query Builder entirely

• It automatically fixes missing CI relationships

• It eliminates the need for familiarity with the complex CMDB data model

Which statements best describes Assets best?

• You should store asset financial and contract details directly on cmdb_ci

• Asset is something that has intrinsic financial value to a person or an enterprise

• Assets only represent logical services in the CMDB

• A business service can be a CI without being an asset

• Asset is something that has intrinsic financial value to a person or an enterprise

What would you use to define a common grouping of configuration items such as all web servers in Miami?

• Dynamic CI Group

• CI Class

• Dependent Group

• CSDM Component Group

• Dynamic CI Group

What do scheduled queries do?

• Email results as an attachment, with a zip option

• Create dashboard tiles only; no email output

• Work only for service mapping; CMDB queries excluded

• Require scripting to send any recurring output

• Email results as an attachment, with a zip option

• CMDB Workspace > Unified Map

• Configuration > CMDB Query Builder

• Compliance > Audits

• System Definition > Script Includes

• Configuration > CMDB Query Builder

• CMDB Workspace > Home > Query Builder Settings

• Configuration > CMDB Properties > Query Builder Properties

• System Definition > Script Includes > Query Builder

• Compliance > Scripted Audits > Properties

• Configuration > CMDB Properties > Query Builder Properties

• Open Query Builder, then right-click “Properties”

• Type sys_properties.list, then search the property

• Type cmdb_ci.list, then filter by property name

• Use Dependency Views, then open “Settings”

• Type sys_properties.list, then search the property

• CMDB Workspace > Home, then Scorecard Settings

• Configuration > Health Preferences, then Scheduled Jobs

• Compliance > Audits, then Execute Compliance

• System Definition > Script Includes, then Run Script

• Configuration > Health Preferences, then Scheduled Jobs

• cmdb_ci_server.list

• cmdb_health_metric_status.list

• sys_properties.list

• sn_cmdb_ws_nlq_sample_search.list

• cmdb_health_metric_status.list

• CMDB Workspace > Unified Map

• Compliance > Audits

• Configuration > Health Preferences

• Reports > Administration > Audits

• Compliance > Audits

• Reports > View / Run

• CI Class Manager > Attributes

• CMDB Workspace > Quick Links > Unified Map

• Discovery > Status

• CMDB Workspace > Quick Links > Unified Map

In Unified Map, what do the nodes and lines represent?

• Nodes are imports; lines are transforms

• Nodes are users; lines are approvals

• Nodes are CIs; lines are CI connections

• Nodes are dashboards; lines are reports

• Nodes are CIs; lines are CI connections

A support lead wants a visual aid to understand change impact by seeing how CIs connect to other CIs. What capability would you use?

• Unified Map

• Discovery Schedules

• CI Class Manager

• Script Includes

• Unified Map

• CI Class Manager

• MID Server Status

• Dependency Views

• CMDB Query Builder

• CMDB Query Builder

• Drag CI classes onto a canvas and define relationships

• Only choose from predefined reports

• Upload spreadsheets to generate classes

• Write encoded queries in sys_properties

• Drag CI classes onto a canvas and define relationships

Where can Query Builder system properties be found?

• Configuration > CMDB Properties > Query Builder Properties

• System Definition > Tables

• Studio > Source Control

• Discovery > Schedules

• Configuration > CMDB Properties > Query Builder Properties

When exporting a Query Builder report, what is the downloaded report based on?

• Your role permissions only

• The query results

• A fixed template unrelated to filters

• Health scan definitions

• The query results

• CI Class Manager attributes

• Scheduled Query for Query Builder

• Schema Map snapshots

• Discovery probes

• Scheduled Query for Query Builder

• Auto-upload to knowledge base

• Auto-splitting into multiple incidents

• Option to zip the attachment

• Auto-delete the attachment

• Option to zip the attachment

You’re building an infrastructure query like “find all Servers connected to a SQL Server database.” Which query type would you use?

• Combination Query

• CMDB Query

• Service Mapping Query

• Dependency Query

• CMDB Query

• Only CI class inheritance

• Node badges indicating incidents or changes

• License utilization graphs

• Only CI attribute history

• Node badges indicating incidents or changes

Which products is Unified Map useful for? (Select 4)

• Problem

• Incident

• Event Management

• Knowledge Management

• Virtual Agent

• Change

• Problem

• Incident

• Event Management

• Change

• Use Schema Map to ingest data

• Route the payload through IRE

• Write directly to cmdb_ci tables only

• Only create CIs manually in forms

• Route the payload through IRE

• On sys_properties only

• On the MID Server record

• On discovered CIs and the CI relationships

• On incidents only

• On discovered CIs and the CI relationships

• Import Sets only

• Service Mapping

• Agent Client Collector (ACC)

• Query Builder schedules

• Agent Client Collector (ACC)

A team wants “real-time endpoint data” rather than periodic network scans. What woukd you recommend 

• Schema Map

• ACC

• Unified Map

• Health scorecards

• ACC

• Dependency Views

• CMDB 360 / Multisource CMDB

• cmdb_datasource_last_update only

• Schema Map

• CMDB 360 / Multisource CMDB

• CMDB Workspace

• CI record and related links

• CI Class Manager

• Only Discovery status pages

• CMDB Workspace

• CI record and related links

• CI Class Manager

• Dependency Views

• CMDB Data Manager

• MID Server status

• Studio

• CMDB Data Manager

• Discovery schedule

• Schema Map policy

• Certification policy

• NLQ sample search

• Certification policy

A governance lead wants monitoring for adherence to governance policies and to surface deviations in a dashboard. What would you sugest? 

• Query Builder Export

• Import Set Runbook

• Application Service Wizard

• Policy Compliance

• Policy Compliance

• Dashboard Playbooks

• Script Includes

• MID Server logs

• Schema Map nodes

• Dashboard Playbooks

• They run discovery scans

• They replace licensing

• They guide remediation based on best practices

• They create CI classes automatically

• They guide remediation based on best practices

• MID Server status

• Dependency Views

• CMDB Query Builder

• Service Portfolio

• CMDB Query Builder

• Discovery Admin Group

• Configuration Control Board (CCB)

• Incident Major Incident Team

• Agile Steering Committee

• Configuration Control Board (CCB)

• Remove need for reconciliation rules

• Answer multi-source comparison questions

• Replace Event Management

• Auto-build Service Portfolios

• Answer multi-source comparison questions

• Eliminate the need for governance

• Replace discovery with spreadsheets

• Align IT services with business objectives

• Proactively manage the IT environment

• Align IT services with business objectives

• Proactively manage the IT environment

• Unified Map is only in Studio

• Unified Map is part of CMDB Workspace

• Unified Map replaces CMDB Workspace

• Unified Map only exists in Service Mapping

• Unified Map is part of CMDB Workspace

A platform owner wants to show how CIs are connected and also view historical changes/timeline in a visual tool. Which feature includes a timeline?

• CI Class Manager

• Transform Maps

• Schema Map

• Unified Map

• Unified Map

In Unified Map, what type of CI would be appearing on the map as a “group CI”?

• Application services

• Script includes

• Update sets

• MID servers

• Application services

• It makes discovery unnecessary

• It stores CI values from all discovery sources

• It replaces IRE

• It prevents CI creation

• It stores CI values from all discovery sources

• It only produces PDFs

• It supports strategic decision-making

• It only supports licensing checks

• It replaces Service Mapping

• It supports strategic decision-making

What is an example of Query Builder use case?

• Generate discovery schedules

• Remove duplicates without review

• Locate servers running unsupported software versions

• Recompute reconciliation rules automatically

• Locate servers running unsupported software versions

• Service Portfolio

• CMDB 360 / Multisource CMDB

• cmdb_datasource_last_update only

• Schema Map

• CMDB 360 / Multisource CMDB

• Eliminate reconciliation rules

• Drive operational insights from multisource data

• Replace incident routing

• Remove the need for CI relationships

• Drive operational insights from multisource data

• Only supports single-table lists

• Works only for CSV imports

• Builds queries across multiple tables with relationships

• Requires SQL to run

• Builds queries across multiple tables with relationships

A stakeholder wants insight outputs delivered on a recurring basis without manual intervention. What combination would you recommend?

• Scheduled queries + email delivery

• Schema map + sys_properties

• MID server alerts + change approvals

• Manual exports + screenshots

• Scheduled queries + email delivery

• Results require scripting to attach

• Results are attached and can be compressed

• Results are only visible in logs

• Results are sent only to admins

• Results are attached and can be compressed

• Schema map inheritance view

• Unified Map centered on a “home node”

• Service Portfolio tree

• Transform map preview

• Unified Map centered on a “home node”

• Build and Integrate

• Service Delivery

• Ideation and Strategy

• Foundation only

• Service Delivery

You are building an “Application Service” and want to link it to the right service offering type. What service Offering type should it be?

• Demand offering

• Catalog task offering

• Technology management service offering

• Business service offering

• Technology management service offering

• HR case routing rules

• Related business application

• User role mappings

• MID server cluster assignment

• Related business application

• Service Portfolio is only for UI themes

• Service Portfolio is a structured representation of services

• Service Portfolio is only a discovery output

• Service Portfolio replaces CIs

• Service Portfolio is a structured representation of services

• It is a Discovery scheduling tool

• It combines Dependency View and Application Service map capabilities

• It is only available from CI Class Manager

• It centers the view on a chosen “home” CI

• It combines Dependency View and Application Service map capabilities

• It centers the view on a chosen “home” CI

• Lines represent connections between CIs

• Nodes represent CIs

• Nodes represent users and groups

• Lines represent only CI class inheritance

• Lines represent connections between CIs

• Nodes represent CIs

• Provide a consolidated view across dependency + application service mapping

• Understand impact of a change using CI connectivity

• Display incident/change presence via node badges

• Automatically populate CI attributes via probes

• Provide a consolidated view across dependency + application service mapping

• Understand impact of a change using CI connectivity

• Display incident/change presence via node badges

• Select Unified Map under Quick Links

• Go to CMDB Workspace and use Quick Links

• Open Unified Map from Reports > Run

• Open Unified Map from Script Includes

• Select Unified Map under Quick Links

• Go to CMDB Workspace and use Quick Links

• They send output by email

• They can run on a recurring schedule

• They only create dashboard tiles

• They require custom scripting to email results

• They send output by email

• They can run on a recurring schedule

• CMDB Workspace > Unified Map > Properties

• Configuration > CMDB Properties > Query Builder Properties

• sys_properties.list via Filter navigator

• CI Class Manager > Basic Info > Properties

• Configuration > CMDB Properties > Query Builder Properties

• sys_properties.list via Filter navigator

• Avoid full-network scans early to prevent data overload

• Use prescriptive, manageable discovery ranges

• Scan entire large networks immediately for completeness

• Enable every classifier/probe for faster onboarding

• Avoid full-network scans early to prevent data overload

• Use prescriptive, manageable discovery ranges

• Excluding CI types deletes existing CI records

• Discovery Configuration Console can exclude CI types

• Excluding a CI type disables the related probe/classifier

• Excluding CI types forces IRE reconciliation changes

• Discovery Configuration Console can exclude CI types

• Excluding a CI type disables the related probe/classifier

• Discovery always populates every required operational attribute

• Some operational fields may not be discoverable and must be maintained

• Support/change groups are examples of non-discoverable data

• Only CPU and RAM are non-discoverable

• Some operational fields may not be discoverable and must be maintained

• Support/change groups are examples of non-discoverable data

• Build a comprehensive CMDB immediately on day one

• Avoid populating CI types/attributes without immediate need

• Start simple and make incremental improvements

• Add more CI types/attributes over time as maturity increases

• Avoid populating CI types/attributes without immediate need

• Start simple and make incremental improvements

• Add more CI types/attributes over time as maturity increases

• Multisource data is stored in cmdb_multisource_data

• Multisource data includes values rejected by reconciliation rules

• Lower-priority rejected values are always discarded even with multisource enabled

• Multisource data is stored only in cmdb_rel_ci

• Multisource data is stored in cmdb_multisource_data

• Multisource data includes values rejected by reconciliation rules

Where can multisource data be accessed? (Select 3)

• CMDB Workspace

• CI record

• CI Class Manager

• MID Server dashboard

• CMDB Workspace

• CI record

• CI Class Manager

• Replace IRE entirely

• Revert CMDB data contributed by a discovery source

• Recompute CMDB data after updating reconciliation rules

• Disable Discovery across the instance

• Revert CMDB data contributed by a discovery source

• Recompute CMDB data after updating reconciliation rules

• It helps determine if the CMDB is ready for utilization

• It helps ensure the CMDB delivers continuous value

• It sets direction and makes decisions about the CMDB

• It is only for MID Server patching

• It helps determine if the CMDB is ready for utilization

• It helps ensure the CMDB delivers continuous value

• It sets direction and makes decisions about the CMDB

• Health “Top 10” views help target major offenders

• Scheduled jobs populate scorecards and must be enabled

• Scorecards update only when exporting CSV manually

• Schema Map is the primary KPI tracking tool

• Health “Top 10” views help target major offenders

• Scheduled jobs populate scorecards and must be enabled

• Improved Decision Making

• Improved Visibility and Control

• Better Compliance and Audit Readiness

• Disables Discovery automatically

• Improved Decision Making

• Improved Visibility and Control

• Better Compliance and Audit Readiness

• Insights only apply to licensing

• Regular analysis can help proactively manage the IT environment

• Regular analysis aligns IT services with business objectives

• Analysis replaces the need for governance

• Regular analysis can help proactively manage the IT environment

• Regular analysis aligns IT services with business objectives

Which statements about NQL are correct? (Select 2)

• NLQ only works on cmdb_ci

• Effective querying requires understanding the data model

• NLQ greatly reduces the required skill set

• NLQ blocks multi-table queries

• Effective querying requires understanding the data model

• NLQ greatly reduces the required skill set

• Query for data centers not connected to any CIs

• Find servers with no managed-by group

• Find servers connected to a database or load balancer

• Create CI class inheritance automatically

• Query for data centers not connected to any CIs

• Find servers with no managed-by group

• Find servers connected to a database or load balancer

• It exists to replace Import Sets

• It addresses inability to store CI data from various discovery sources

• It addresses inability to remove/replace data from an incorrect discovery source

• It exists to disable reconciliation rules

• It addresses inability to store CI data from various discovery sources

• It addresses inability to remove/replace data from an incorrect discovery source

• It can be used to find services utilizing a CI

• It is framed within an application service map

• It is used only for class inheritance reporting

• It is created only from sys_properties

• It can be used to find services utilizing a CI

• It is framed within an application service map

• The downloaded report is based on the query results

• You export from the query results pane list context menu

• Export only exists for saved query XML

• Exports require scripting

• The downloaded report is based on the query results

• You export from the query results pane list context menu

• Results are attached to the email

• Output is emailed to individuals or groups

• Output is posted only to dashboards

• Scheduled queries are limited to one table

• Results are attached to the email

• Output is emailed to individuals or groups

• It is a Discovery schedule list

• It is a structured representation of services

• It contains all service-related data

• It replaces CI relationships

• It is a structured representation of services

• It contains all service-related data

• They are version-specific operational records

• They are NOT an Operational CI

• They replace Application Services

• They should NOT be used in Incident/Problem/Change

• They are NOT an Operational CI

• They should NOT be used in Incident/Problem/Change