ServiceNow CMDB & CSDM

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Your VP wants a monthly view of progress toward CMDB data quality KPIs/CSFs (trends over time, not one-off exports). What would you recommend? (Select 2)

Use Health Dashboard Top-10 to target biggest class offenders ✓
Email manual CSV exports on a recurring basis
Activate the scheduled jobs that populate CMDB Health scorecards ✓
Rely on Schema Map as the reporting method

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Notes

Compliance Score Calculation Job

After the audit is configured and executes, the compliance scorecard scheduled job needs to be executed. It executes a script for calculating the compliance KPI for CMDB health.