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1
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Which statements correctly describe what CSDM is? (Choose 2)
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- It defines how to code new applications in ServiceNow
- It is used exclusively for creating Incident and Change records
- It enables true service-level management and provides prescriptive guidance on service modeling
- It provides a shared set of service-related definitions across ServiceNow products and platform
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- It enables true service-level management and provides prescriptive guidance on service modeling
- It provides a shared set of service-related definitions across ServiceNow products and platform
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2
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What are consequences of not following CSDM? (Choose 2)
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- Incompatibility with future products
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- Incompatibility with future products
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3
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What is the primary purpose of the Ideation & Strategy domain?
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- Support incident resolution
- Capture ideas, goals, and strategic intent
- Track infrastructure components
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- Capture ideas, goals, and strategic intent
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4
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Which artifacts belong to the Ideation & Strategy domain? (Choose 3)
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5
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From which of the following can the Managed by group be configured and synchonized to the underlying group or class of Configuration Items (CIs)? (Choose 2)
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- Business Service Offerings
- Technology Management Offerings
- Technology Management Services
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- Technology Management Services
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6
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What are the CSDM Domains? (Choose 5)
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7
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Which of the following are considered operational CIs and can be selected in the Configuration Item field on Incident or Change records? (Choose 2)
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- Business Service Offerings
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- Business Service Offerings
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8
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Which of the following actions are included in configuring foundational data within CSDM? (Choose 2)
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- Creating groups such as Support and Change Groups
- Creating business applications
- Creating locations and hierarchical structures
- Configuring business service offerings
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- Creating groups such as Support and Change Groups
- Creating locations and hierarchical structures
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9
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Which of the following are true about Business Applications in the CSDM Design & Planning domain? (Choose 3)
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- They represent inventory/portfolio of applications and metadata
- They are version-specific
- They should NOT be used in Incident, Problem, or Change
- They are created and maintained by Enterprise Architecture
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- They represent inventory/portfolio of applications and metadata
- They should NOT be used in Incident, Problem, or Change
- They are created and maintained by Enterprise Architecture
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10
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Which of the following describe Service Consumption domain elements in CSDM? (Choose 2)
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- Business Service Offerings
- Technology Management Services
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- Business Service Offerings
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11
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Which of the following statements about Technology Management Services are correct? (Choose 2)
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- They are synonymous with Business Capabilities
- They are operational CIs available for Incident and Change processes
- They are used only for design and planning purposes
- They represent technical services provided to the business
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- They are operational CIs available for Incident and Change processes
- They represent technical services provided to the business
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12
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What is the purpose of the ServiceNow CSDM Data Foundations Dashboard? (Choose 2)
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- To visualize and assess your CSDM implementation
- To configure Business Applications automatically
- To provide a roadmap to mature your CMDB into a fully CSDM-compliant model
- To directly create Incidents and Changes
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- To visualize and assess your CSDM implementation
- To provide a roadmap to mature your CMDB into a fully CSDM-compliant model
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13
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Which of the following are considered foundational data in CSDM? (Choose 2)
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14
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Which of the following correctly describe the Design & Planning domain? (Choose 2)
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- Represents tables used by Enterprise Architecture (EA)
- Tables are the direct targets of ITSM processes such as Incident or Change
- Represents logical design of enterprise applications for planning purposes
- Used primarily to configure Business Service Offerings
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- Represents tables used by Enterprise Architecture (EA)
- Represents logical design of enterprise applications for planning purposes
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15
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Which of the following correctly describe a Business Capability in CSDM? (Choose 2)
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- Represents a high-level capability required by an organization
- Can be used to rationalize and prioritize spending on business applications and services
- Is an operational CI selectable in Incident records
- Is synonymous with a Technology Management Service
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- Represents a high-level capability required by an organization
- Can be used to rationalize and prioritize spending on business applications and services
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16
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Which of the following statements are true about Business Services? (Choose 2)
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- They are published to business users and underpin one or more business capabilities
- They are version-specific operational CIs
- Business users can order service offerings via a request catalog
- They are primarily used by Enterprise Architects for planning
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- They are published to business users and underpin one or more business capabilities
- Business users can order service offerings via a request catalog
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17
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Which statements correctly describe Business Service Offerings? (Choose 2)
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- Consist of one or more service commitments
- Are used primarily for design and planning, not ITSM
- Define availability, scope, pricing, and other service factors
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- Consist of one or more service commitments
- Define availability, scope, pricing, and other service factors
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18
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Which of the following Life Cycle phases and statuses are required for Business Services and Offerings to display KPI metrics? (Choose 2)
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19
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Which statements correctly describe Technology Management Services? (Choose 2)
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- Represent technical services published to service owners
- Are non-operational tables used only for design
- Underpins one or more business or application services
- Are synonymous with Business Service Offerings
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- Represent technical services published to service owners
- Underpins one or more business or application services
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20
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Which statements are true about Technology Management Service Offerings?
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- Include options such as environment, pricing, availability, and support group
- Are used primarily by Enterprise Architects to plan services
- Are operational CIs selectable for ITSM processes
- Are always non-operational and only for reporting
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- Include options such as environment, pricing, availability, and support group
- Are operational CIs selectable for ITSM processes
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21
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Which CSDM personas are associated with the Service Delivery domain? (Choose 3)
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22
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Which of the following can be configured when creating a Service Instance using the CSDM Application Service Wizard? (Choose 3)
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- Support and Change Groups
- Business Capability ownership
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- Support and Change Groups
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23
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Which of the following are correctly associated with a Service Instance? (Choose 3)
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- Business Service Offering
- Technology Management Service Offering
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- Business Service Offering
- Technology Management Service Offering
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24
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Which CSDM elements are considered operational and selectable for ITSM processes? (Choose 3)
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- Business Service Offering
- Technology Management Service
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- Business Service Offering
- Technology Management Service
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25
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Which of the following are personas associated with Service Consumption domain? (Choose 2)
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- Business Relationship Manager
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- Business Relationship Manager
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26
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Which of the following are steps when creating a Service Instance using the wizard? (Choose 3)
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- Enter Number and Name of the service instance
- Associate it with business applications, service offerings, and technology management offerings
- Configure Service Population Method
- Define Business Capabilities in the Design & Planning domain
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- Enter Number and Name of the service instance
- Associate it with business applications, service offerings, and technology management offerings
- Configure Service Population Method
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27
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Which of the following provides a unified workspace that allows owners to holistically view and collectively manage their portfolios, services, offereings, and products through the full lifecycle?
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- Digital Portfolio Managment
- Service Operations Workspace
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