Questions (64)

Which type of scripts run in the browser?

• UI Policies and Client Scripts

• Business Rule Scripts

• Access Control Scripts

• Script Include Scripts

To apply a UI Policy to all views, which field should be set to true in its definition record?

• Inherit

• On load

• Reverse if false

• Global

A customer requests the following data quality measures be added:
• Incident numbers should be read only, on all lists and forms, for all users.
• Short Description field should be mandatory, on all records, across all applications, on Insert.

Which type of policy would you use to meet this requirement?

• Data Quality Policy

• Dictionary Design Policy

• Data Policy

• Field Criteria Policy

Which icon would you double click, to expand and collapse the list of all Applications and Modules?

• Funnel

• Star

• Clock

• Application

Which ServiceNow capability allows you to provide knowledge articles, via a conversational messaging interface?

• Now Messenger

• Agent Assist

• Connect Agent

• Virtual Agent

What is the name of the table relationship, where two or more tables are related in a bi-directional relationship, so that the related records are visible from both tables in a related list?

• One to Many

• Extended

• Many to Many

• Database View

What do you need to do before you can use an Application-based trigger in your flow?

• Activate application trigger spoke

• Activate application plugins only

• Activate application spoke, and plug-ins as needed

• Activate trigger security rules

• Assign Application trigger role [sn_app_trigger_write] to SME

A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their Incident list. What would you suggest to fix this issue?

• Use the system properties to correct the instance's time zone.

• Have them correct the time zone on their computer.

• Recommend they use Chrome, instead of Explorer.

• Have them use the gear icon to set the employee's time zone.

• Have them clear their cache.

What attributes can you manage, using System Properties > Basic Configuration UI16? (Choose five.)

• Browser tab title

• Module text color

• Preferred browser

• Font style

• Base theme

• Animation style

• Header background color

• Banner Image

What setting allows users to view a Knowledge Base article even if they are not logged in?

• The Public setting

• The Allow All role

• The ESS role

• The View All setting

Which technique is used to get information from a series of referenced fields from different tables?

• Record-Hopping

• Table-Walking

• Sys_ID Pulling

• Dot-Walking

What is a schema map?

• A schema map enables administrators to define records from specific tables as trouble sources for Configuration Items

• A schema map graphically organizes the visual task boards for the CMDB

• A schema map graphically displays the Configuration Items that support a business service

• A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema

A new service catalog item is being developed, but should only be visible to managers inside the HR Department. What method would you use to fulfill this requirement?

• Use a Dept_Mgr ACL on the HR service catalog

• Specify the Dept_Mgr role on the catalog content block

• Add the Department Manager group to the catalog item's user criteria

• Add the Department Manager group to the catalog item's ACL

• Only publish the item in the HR service catalog

Access Control rules may provide access security for which of the following database objects?

• For a specific role, group, or user

• For a specific CMDB Configuration item

• For specific groups

• For a specific row, column, or table

What are advantages of using Flow Designer? (Choose three.)

• Less manual scripting

• Supports advanced developers

• Enables complicated scripting

• Reduces technical debt

• Smooth integration with 3rd party systems

Which features allow you to update multiple records at one time? (Choose two.)

• Field Update Action

• Bulk Record Update

• Data Remediation Dashboard

• Update Selected Action

• List Editor

Tables may have a One to Many relationships. From the Service Catalog, what are examples of tables having a one to many relationships? (Choose three.)

• One Approval can have many Requests

• One Cart can have many Requests

• One Requested Item can have many Catalog Tasks

• One Requested Item can have many Approvals

• One Request can have many Requested Items

Your customer would like to create a new template to notify users who are affected by network outages at their site. Which module would you use to create a new notification?

• Click Gear > Notifications > New

• System Notification > Email > Notifications

• Administration > Notification Overview

• System Properties > Email > Settings

• User Preferences > Email > Notifications

Which type of tables may be extended by other tables, but do not extend another table?

• Core Tables

• Extended Tables

• Custom Tables

• Base Tables

Which tables are available by default in a ServiceNow instance? (Choose three.)

• Item

• Issue

• Incident

• Project

• Task

• User

Which one statement correctly describes Access Control rule evaluation?

• The role with the most permissions evaluates the rules first.

• If a row level rule and a field level rule exist, both rules must be true before an operation is allowed

• If more than one rule applies to a record, the older rule is evaluated first

• Table access rules are evaluated from the general to the specific

The ServiceNow platform includes which types of interfaces? (Choose three.)

• Agent Control Center

• Field Service Taskboard

• Now Platformֲ® User Interfaces

• Service Portals

• Back Office Dashboard

• Now Mobile Apps

Where should an administrator navigate to add the "Save" button in the form header?

• All > System Properties > UI Properties

• Context Menu > Form Design

• All > System Properties > UI Action Settings

• Context Menu > Form Layout

Which module would you use to customize your instances banner image, text and colors?

• System Properties > Basic Configuration UI16

• Service Portal > Portals > Branding

• System UI > UI Pages > Branding

• Homepage Admin > Pages > Branding

• System Properties > Branding

If a knowledge base has no access details specified, what users are able to read articles in that knowledge base?

• Any active user

• No users

• Users with kb_user role

• itil users

• Any user with an article's permalink

How would you describe the relationship between the Incident and Task table?

• Incident table is a database view of the Task table

• Incident table is related to the Task table via the INC number

• Incident table has a many to many relationship with the Task table

• Incident table has a one to many relationship with the Task table

• Incident table is extended from Task table

Your customer requires that they be able to monitor which users are performing impersonations in their instance. What would you do to meet that requirement?

• Create user update set for impersonation tracking

• From User icon, select Elevate Roles

• On the Impersonator role record, right click and select Create Log

• Add the role Log Write [sn_log_write] to the Impersonator Group

• Activate the glide.sys.log_impersonation prop

When adding a related list to a form, you choose the related list from the list collector. What is an example of a related list you might see on the list collector? (Choose three.)

• Problem==Parent

• Outage->Task number

• Release Phase==Parent

• HR Case->Parent

• Catalog Task->Parent

Which feature can be used to give users the choice to easily populate the most-used fields for a specific table?

• Reference type fields

• Tags

• Formatter

• Template

The testing team needs to be able to perform activities in the test instance, as though they are a member of the Service Desk group. What role would they need to be able to switch between user accounts, without logging out and back in?

• impersonator

• service_desk

• incognito

• admin

What is the most common role that has access to almost all platform features, functions, and data?

• Sys Admin [sys_admin]

• Security Admin [security_admin]

• Admin [sn_admin]

• System Administrator [admin]

• Base Admin [base_admin]

What ServiceNow feature allows you to include data from a secondary related table on a report?

• Dot Walking

• SQL

• Joins

• Outer Join

Which ServiceNow utility provides a modern interactive graphical interface to visualize configuration items and their relationships?

• Dependency View

• CSDM Schema

• CI Class Map

• Business Service Map

What section on a task record would you use to see the most recent update made to a record?

• Audit Log

• Timeline

• Activity

• Journal

The Employee On-boarding team has asked for a way for managers to order computers, monitors, business cards, and cell phones for new employees. How would you proceed to meet this requirement?

• Create Order Guide

• Create Requested Item

• Create On-boarding Bot

• Create Record Producer

From a form, what would you click to add additional fields to the form? (Choose two.)

• Context Menu > Form > Designer

• Right click on header > Configure > UX Dashboard

• Context Menu > Form > Layout

• Context Menu > Configure > Form Layout

• Context Menu > Configure > Form Design

• Right click on header > Add > Field

What component causes a flow to run after a record has been created or updated?

• Record-based trigger

• Date-based trigger

• On-change trigger

• Application-based trigger

• Updated-date trigger

What type of query allows you to filter list data using normal words, instead of the condition builder?

• Auto-suggest Query

• Predictive Intelligence Query

• Machine Learning Query

• Alexa Query

• Natural Language Query

Which collaboration tool is available from the banner, using the bubble icon?

• Live Feed

• Now Messenger

• Agent Chat

• Connect Chat

• Collaborate Now

What is the function of user impersonation?

• Testing and visibility

• Activate verbose logging

• View custom perspectives

• Unlock Application master list

Which allows the creation of a task-based record from Service Catalog?

• UI Builder

• Assignment Rule

• Flow Designer

• Record Producers

On a filter condition, which component is always a choice list?

• Operator

• Filter Criteria

• Operation

• Match Criteria

Which role(s) are required to impersonate a user? (Choose two.)

• admin

• security_admin

• sys_admin

• impersonator

• sys_user

Which module is used as the first step for importing data?

• Coalesce Data

• Transform Data

• Import Data

• Load Data

While showing a customer their incident form, they ask to change the Priority values to display their internal terminology P1, P2, P3, P4. They want it to be consistent across all Tasks. How would you do that?
Right click on Priority and select what?

• Show Choice List

• Configure Options

• Configure Lists

• Show Options

• Configure Task

• Show Choices

A user is complaining that they are seeing a blank page, when they click Create New, from your custom Inventory application. You have confirmed that they can see the Inventory application, and the Create New module on the application navigator. What could be the cause of this issue?

• User session has timed out

• User has read role, but not the write role on the Inventory table

• User should be using Chrome instead of Explorer for their browser

• Known intermittent issue with UI15

• Create New module has a broken link

A new employee joins the IT department and needs to perform work assigned to Network and Hardware groups. How would you set up their access? (Choose three.)

• Add User Account to Network group

• Add User Account to ACL

• Add User Account to Hardware group

• Add User Account to IT Knowledgebase

• Create User Account

• Add User Account to itil group

You have heard about a new application released by ServiceNow. You want to try it out, to see if it might be useful for your company's ServiceNow implementation. What would be the best way to get hands-on experience with the new application?

• Search the wiki for the sales demo request form

• Check the latest release notes at docs servicenow.com

• Activate the application plug in, on your personal dev instance

• Activate the application plug in, on your company's production instance.

When moving multiple update sets at one time, what might you do to facilitate the move?

• Test

• Batch

• Verify

• Preview

Which set of steps is used to import spreadsheet data into a ServiceNow table?

• Select Data Source, Schedule Transform

• Load Data, Create Transform Map, Run Transform

• Define Data Source, Select Transform Map, Run Transform

• Select Import Set, Select Transform Map, Run Transform

Which would NOT appear in the History section of the Application Navigator?

• Records

• Forms

• Lists

• UI Pages

An order from the Service Catalog has been placed. Two records in the Platform are created as a result. Which two records are associated with this newly ordered item? (Choose two.)

• A record of sc_task

• An incident record

• A change record

• A problem record

• A record of sc_req_item table

Which framework can automatically populate values for the Priority and Category fields based on the Short description field value?

• UI Policy

• CSDM

• Assignment Rule

• Predictive Intelligence

• Action

Which action enables personalization in a form for the admin role, only?

• Navigate to sys_form_properties.list and set the property glide.ui.enable_personalize_form.admin to true.

• Navigate to sys_properties.list find the property glide.ui.personalize_form.role and set the Value to admin.

• Navigate to Context Menu > Configure > Table and add the role ‘Admin’ in the ‘Available User’ list box.

• Navigate to Context Menu > Configure > Form Layout and select ‘Enable Personalization’ and Enter the ‘admin’ role.

Which tables are children of the Task table and come with the base system? (Choose three.)

• Dictionary

• Config

• Problem

• cmdb

• Incident

• Change Request

What are the main components of the Form Design interface? (Choose three.)

• Page Header

• Form Layout

• Field Layout

• Field Picker

• Field Navigator

What are the three key tables in an enterprise CMDB? (Choose three.)

• sn_cmdb_ci

• cmdb

• sn_cmdb_bak

• cmdb_rel_ci

• sn_cmdb

• cmdb_bak

• cmdb_ci

What is the best practice related to using the Default Update Set for moving customizations between instances?

• Keep Default update set to maximum of 20 records, for troubleshooting purposes

• You should not use the Default Update sets for moving between instances

• Submit Default update set to application repository

• Merge Default update sets before moving between instances

On what part of the ServiceNow instance, would you find the option to Impersonate User?

• Content Frame

• Application Navigator

• Banner

• Module

When you set a policy that is applied to all data entered into the platform (UI, Import Sets, or Web Services), where does this policy run by default?

• Client

• Network

• Browser

• Server

What is a no-code approach to control the mandatory or read-only state of a form field?

• UI Rule

• UI Action

• Client Script

• UI Script

• UI Policy

Your company is giving all first line workers a special T-shirt as a recognition for their hard work. Management team wants a way for employees to order the T- shirt, with the ability to specify the preferred size and color. How would you ensure that only first line workers (non-managers) can submit the order?

• Create Record Producer and use the Available For list to specify First Line [sn_first_line] role

• Create Catalog Item and use the Not Available list to specify the Manager Group

• Create Catalog Item and use the Available For list to specify ITIL [itil] role

• Create Order Guide and use the User Criteria list to specify First Line [sn_first_line] role

Which ServiceNow resource is a framework that ensures the data your ServiceNow application requires maps correctly to the appropriate CMDB tables?

• Common Service Data Model (CSDM)

• Service Mapping Utility (SMU)

• Service Schema Map (SSM)

• CMDB Class Manager (CMDBCM)

• CI Class Manager (CICM)

What component of the ServiceNow infrastructure defines every table and field in the system?

• Schema

• Data Atlas

• Dictionary

• Table Class Manager

• Field Map