ServiceNow CSA Practice Questions Quiz

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Number	Questions	Options
1	A Service Catalog may include which of the following components?	Catalog Items, Asset Contracts, Task Surveys Order Guides, Catalog Items, and Interceptors Record Producers, Order Guides, and Catalog Items Order Guides, Exchange Rates, Calendars
2	Which one of the following statements applies to a set of fields when they are coalesced during an import?	If a match is not found using the coalesce fields, the system does not create a Transform Map If a match is found using the coalesce fields, the existing record is updated with the information being imported If a match is not found using the coalesce fields, the existing record is updated with the information being imported If a match is found using the coalesce fields, the system creates a new record
3	Table Access Control rules are processed in the following order:	table name, parent table name, any table name (wildcard) any table name (wildcard), table name, parent table name parent table name, table name, any table name (wildcard) any table name (wildcard), parent table name, table name
4	An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many tasks, but the manager cannot see any tasks on the Service Desk > My Groups Work list. What could explain this?	The manager does not have the itil role. The Assignment Group manager field is empty. The manager is not a member of the Network and Hardware groups. The manager is not a member of the Service Desk group.
5	What needs to be specified, when creating a Business Rule? (Choose four.)	Who can run Script to run Application scope UI action Timing Update set Condition to evaluate Table Fields to update
6	When importing spreadsheet data into ServiceNow, in which step does the data get written to the receiving table?	Import Dataset Run Transform Schedule Transform Execute Transform Run Import
7	On the knowledge base record, which tab would you use to define which users are not able to write articles to the knowledge base?	Cannot Contribute Can Contribute Cannot Author Cannot Write Read Only
8	You are editing a new incident record and would like the "Save" button to be located on the Form header. Which action would need to be taken for that button to appear?	All > System Properties > UI Properties > Turn on the “glide.ui.advanced” property. Context Meru > Form Layout > add the “Save” button. All > System Properties > UI Properties > Turn on the “Save” button. Context Menu > Form Design > add the “Save” button.
9	Which of the following is true of Service Catalog Items in relation to the Service Catalog?	They are optional. They provide options. They run behind the scenes. They are the building blocks.
10	What is the platform name for the User table?	sys_users sys_user u_users x_users
11	Which of the following are not included in an Update Set, by default? (Choose four.)	Business Rules Published Workflows Data Related Lists Report Definitions Scheduled Jobs Client Scripts Views Homepages Database changes Schedules
12	Categories in the knowledge base, by default, can be created and edited by which knowledge workers? (Choose two.)	Knowledge Taxonomy Owner Knowledge Submitters Knowledge Managers Knowledge Category Managers Knowledge Owners Knowledge Controller Knowledge Contributors Knowledge Authors
13	On a Form header, what is the three bar icon called?	Pancake icon Additional Actions or Context Menu Cake icon Hamburger icon
14	Which tool is used to define relationships between fields in an import set table and a target table?	Dictionary Map Transform Map Transform Schema Schema Map Import Designer Field Transformer
15	Which modules can you use to create a new table? (Choose two.)	Dictionary Tables Tables & Columns Schema Map
16	After finishing your work on High Security Settings, what do you do to return to normal admin security levels?	Use System Administration > Normal Security module End Impersonation Select Global Update Set Log out and back in Select Normal role
17	An order for new office equipment has been placed through the Service Catalog. How would you view the lists of requests after the orders have been placed?	All > Service Catalog > Requests All > Service Catalog > Open Records > Items All > Tables and Columns > Tasks In the Navigation Filter, type “requests.list" and press the Enter key
18	What type of field allows you to look up values from one other table?	Lookup Options Verity Selections Dot walk Reference
19	Which section of the ServiceNow UI allows you to perform a global search?	Content frame Application Navigator Banner frame List pane
20	What access does a user need to be able to import articles to a knowledge base?	sn_knowledge_import Can import Can contribute sn_knowledge_contribute
21	What is used frequently to move customizations from one instance to another?	Remote Sets Update Sets Code Sets Update Packs Configuration Logs Code Packs Local Sets
22	A customer wants to use a client script to validate things on a form in order to make sure the submission makes sense. What type of client script would you recommend to meet this requirement?	onLoad() onSubmission() onUpdate() onSubmit()
23	What action helps to see which modules are visible to a user?	Install the Bomgar plug-in Initiate a Connect Chat session Impersonate the user Launch a NowChat window
24	Which database provides a logical model of your company infrastructure by identifying, controlling, maintaining and verifying CIs that exist?	ITSM IMDB CSDM CMDB LDAP
25	Which collaboration tool opens a sidebar and allows you to create new conversations with other ServiceNow users?	Skype Now Agent Messenger Agent Chat Connect Chat Collaborate Now
26	Which ServiceNow utility gives a Service Desk agent the ability to trace from a Service having an issue, to see which CIs supporting that service have active issues?	Service Dashboard Event Management Homepage CI Health Dashboard CI Dependency View
27	What import utility do you use when the field names on the import set match the name of the fields on the Target table?	Automatic Mapping Mapping Dashboard Mapping Assist Schema Mapping
28	Which one of the following is NOT a type of Visual Task Board?	Feature Flexible Freeform Guided boards
29	What is the difference between a UI Policy and Data Policy?	Data Policies run regardless of how data is entered into ServiceNow, while UI Policies are used for form interactions Data Policies can be converted into UI Policies, but UI Policies cannot be converted into Data Policies Data Policies run when data is entered through the form, by an Import Set, or by web services, while UI Policies are set only by web services Data Policies run only after UI Policies run successfully
30	Which one of the following is an accurate list of changes that are captured in an Update Set?	Changes made to: tables, forms, schedules, and client scripts Changes made to: tables, forms, Business Rules, and data records Changes made to: tables, forms, groups, and configuration items (CIs) Changes made to: table, forms, views, and fields
31	What are the steps to retrieve an Update Set?	Verify Update Set is Complete, Retrieve, Preview, Commit Verify Update Set is Complete, Test Connection, Commit Verify Update Set is Complete, Retrieve, Preview, Apply Verify Update Set is Complete, Test Connection, Apply
32	IntegrationHub enables execution of third-party APIs as a part of a flow. These integrations are referred to as	an action an integration step a connection a spoke
33	Which of the following protects applications by identifying and restricting access to available files and data?	Application Scope Application Configuration Verbose Log Access Control Rules
34	What field contains a record's 32-character, unique identifier?	u_id sys_id sn_sys_id sn_gu_id id sn_rec_id rec_id
35	What are the different Notification methods that can be used to alert users when events that concern them have occurred? (Choose three.)	Meeting Invitation SMS Messenger Browser Pop ups Email
36	The display sequence is controlled in a Service Catalog Item using which of the following?	The Default Value field in the Catalog Item form The Choice field in the Variable form The Order field in the Variable form The Sequence field in the Catalog Item form
37	Access Control rules may be defined with which of the following permission requirements? (Choose three.)	Conditional Expressions Roles User Criteria Scripts Assignment Rules Groups
38	How do you make a list filter available to everyone?	Make active, assign a name, and save Make active, set visibility, and save Assign a name, set visibility, and save Assign a group, set visibility, and save
39	What would NOT appear in the Application Navigator if `service` is typed into the filter field?	Self-Service > Knowledge Incident > Assigned to me Service Portal > Widgets Configuration > Business Services
40	Which of the following is used to categorize, flag, and locate records?	Search Favorites Tags Bookmarks
41	Which tool should be used to populate commonly used fields in a form?	Template Reference Qualifier Formatter Assignment Rule
42	How is a group defined in ServiceNow?	A group is one record stored in the Group Type [sys_user_group_type] table A group is one record stored in the Group [sys_user_group] table A group defines a set of users that share the same location A group defines a set of users that share the same job title
43	What is a role in ServiceNow?	A role is one record in the Role [user_sys_role] table A role is a set of modules for a particular application A role is one record in the Role [sys_user_role] table A role is a persona used in Live Feed Chat
44	What is a Notification?	A new Knowledge article created by a Business Rule A tool for alerting users that events that concern them have occurred A message through Connect related to a Change Request An email file attachment
45	What is (are) best practice(s) regarding users/groups/roles? (Choose two.)	You should never assign roles to groups. You should assign roles to users. You should add users to groups. You should assign roles to groups.
46	What are two ways to generate an Event? (Choose two.)	Business Rule Workflow Log entry Knowledge article publication
47	Which core table in the ServiceNow platform provides a series of standard fields used on each of the tables that extend it, such as the Incident [incident] and Problem [problem] tables?	Task [task] Assignment [assignment] Service [service] Workflow [workflow]
48	Which of the following statements describes how data is organized in a table?	A column is one field and a record is one row A column is a field in the database and a record is one user A column is one field and a record is one column A column contains data from one user and a record is one set of fields
49	What is a sys_id?	Unique 32-character identifier that is assigned to every record Unique 64-character identifier that is assigned to every record A server-side Business Rule A client-side Business Rule
50	When creating a global custom table named `abc`, what is the table name that is automatically assigned by the platform?	u_abc abc snc_abc sys_abc
51	What is the primary application used to load data into ServiceNow?	Service Level Management Configuration System Import Sets System Update Sets
52	Which of the following steps can be used to import new data into ServiceNow from a spreadsheet?	Select Data Source, Schedule Transform Load Data, Create Transform Map, Run Transform Define Data Source, Select Transform Map, Run Transform Select Import Set, Select Transform Map, Run Transform
53	Which tool is used for creating dependencies between configuration items in the CMDB?	CI Relationship Editor CMDB Builder CI Service Manager Cl Class Manager
54	Reports can be created from which different places in the platform? (Choose two.)	List column heading Metrics module Statistics module View / Run module
55	Create Incident, Password Reset, and Report outage: what do these services in the Service Catalog have in common?	They direct the user to a catalog client script They direct the user to a catalog UI policy They direct the user to a catalog property They direct the user to a record producer
56	What is the Import Set Table?	A repository for Update Set information A table where data will be placed, post-transformation A table that determines relationships A staging area for imported records
57	What is a characteristic of importing data into ServiceNow?	An existing Transform Map can be used one time on the same import set Coalesce fields are used only after running Transform Any user can manage and set up import sets An existing Transform Map can be used multiple times on the same import set
58	What module in the Service Catalog application does an Administrator access to begin creating a new item?	Maintain Items Content Items Items Maintain Categories
59	Which of the following allows a user to edit field values in a list without opening the form?	Data Editor Form Designer List Editor Edit Menu
60	Which three Variable Types can be added to a Service Catalog Item?	True/False, Multiple Choice, and Ordered True/False, Checkbox, and Number List Number List, Single Line Text, and Reference Multiple Choice, Select Box, and Checkbox
61	Which feature allows you to automate business logic for a particular application or process such as approvals, tasks notifications, and record operations?	Flow Diagrams Flows Action Sequences Action Sets Task Flows
62	When designing a flow, how do you reference data from a record, in that flow?	Drag the table icon onto the flow definition Use the condition builder to specify the desired values Specify the source table on the data pill related list Drag the data pill onto the flow definition Add the table reference using the slush bucket
63	What do you call any component that needs to be managed in order to deliver services?	CSDM Items CMDB Configuration item Service Offerings Asset
64	What do you activate when you want to add applications or functionality within your development instance?	App Package Updated Pack Patch Plugin App Updated Set
65	ServiceNow contains a resource which provides the following: ✑ A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting. ✑ A CMDB framework across our products and platform that will enable and support multiple configuration strategies. What resource do these statements describe?	Common Services Data Model (CSDM) Information Technology Service Management (ITSM) Configuration Management Database (CMDB) Information Technology Infrastructure Library (ITIL)

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