ServiceNow CSA Practice Questions

A Service Catalog may include which of the following components?

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The overall catalog is made up of a collection of discrete catalog items.

The basic Service Catalog item types include:

Standard catalog items
Record producers: provides alternative ways to add information such as Incidents via the service catalog.
Order guides: enables to group multiple catalog items in one request.
Content Items: these are the catalog items which provide information instead of goods or services.

https://www.servicenow.com/docs/bundle/xanadu-servicenow-platform/page/product/service-catalog-management/concept/c_IntroductionToCatalogItems.html