ServiceNow CMDB & CSDM Quiz Quiz

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Questions (170)

Number Questions Options Answers
1 In a governance review, what does Dependency Views help a support agent understand?
  • Relationships among service instance, offerings, business application, and capability
  • CMDB class inheritance behavior
  • User role-to-group mappings
  • Discovery schedules for CI updates
  • Relationships among service instance, offerings, business application, and capability
2 What determines how the Assignment Group is automatically populated when creating a record tied to a CI or service offering?
  • The support or change groups defined on the CI or offering
  • CMDB health score calculations
  • Discovery rules that assign ownership automatically
  • Query Builder logic configured in CMDB Workspace
  • The support or change groups defined on the CI or offering
3 What best describes the ServiceNow Unified Map? Choose the correct option
  • Scheduled automation that updates relationships between CIs
  • A visual representation of relationships among CIs, services, and applications
  • A CMDB class used to group related services
  • A transformation process used during CI ingestion
  • A visual representation of relationships among CIs, services, and applications
4 Which benefits are explicitly associated with Unified Map? (Select 3)
  • Combines data from multiple sources
  • Creates new CI classes automatically
  • Replaces Discovery schedules
  • Displays upstream and downstream dependencies
  • Impact analysis
  • Combines data from multiple sources
  • Displays upstream and downstream dependencies
  • Impact analysis
5 A CMDB admin wants groups to update automatically based on criteria. Which statement best matches Dynamic CI groups?
  • They are the same as principal classes
  • They are only used for UI filters
  • They automate inclusion of CIs based on predefined criteria
  • They manually list CIs and never change
  • They automate inclusion of CIs based on predefined criteria
6 Where are Dynamic CI group records stored?
  • cmdb_ci_query_based_service
  • cmdb_ci
  • task
  • cmdb_ci_server
  • cmdb_ci_query_based_service
7 When a dynamic CI group is selected as the Configuration item on a change request, what happens next?
  • The change is blocked until Discovery completes
  • Member CIs are automatically unpacked into the Affected CIs list
  • The group becomes a principal class
  • A new taxonomy node is created
  • Member CIs are automatically unpacked into the Affected CIs list
8 After finalizing the Affected CIs list on a change, what can the system calculate?
  • Derived impacted services
  • New KPI Group mappings
  • New CMDB classes
  • New business capabilities
  • Derived impacted services
9 Which domains are explicitly stated as 'operational' and selectable for ITSM processes such as Incident, Problem, and Change? (Select 2)
  • Service Consumption
  • Ideation & Strategy
  • Design & Planning
  • Service Delivery
  • Service Consumption
  • Service Delivery
10 A team wants to pick a Business Application in the Incident Configuration item field. Choose the correct statement.
  • Business applications are dynamic CI groups
  • Business applications are operational and should be used in Incident
  • Business applications are NOT an Operational CI and should NOT be used in Incident, Problem or Change
  • Business applications are stored in cmdb_ci_server
  • Business applications are NOT an Operational CI and should NOT be used in Incident, Problem or Change
11 What is the purpose of the CSDM Data Foundations Dashboard?
  • A built-in visualization and reporting tool to assess and improve CSDM implementation
  • A module for managing user roles
  • A transform map for importing CI data
  • A discovery pattern editor
  • A built-in visualization and reporting tool to assess and improve CSDM implementation
12 Which statement best describes the Foundation domain in CSDM?
  • Only ITOM discovery tables
  • Operational CI tables used for Incident, Problem, Change
  • Tables that must always be in the CMDB relationships graph
  • Tables that contain base data referenced from or to objects in other domains
  • Tables that contain base data referenced from or to objects in other domains
13 Why are groups important as foundational data in the labs?
  • They replace CI classes
  • They are the same as taxonomy nodes
  • They are used to organize users who share a common purpose or function
  • They only control CMDB health metrics
  • They are used to organize users who share a common purpose or function
14 Why should you associate a group with the Support Group field on a CI or service offering? (Select 2
  • Populate discovery schedules
  • To streamline incident routing
  • Create new CI classes
  • Set KPI group mappings
  • Auto-populating Assignment Group
  • To streamline incident routing
  • Auto-populating Assignment Group
15 In the labs, why associate a group with the Change Group field on a CI or service offering?
  • To build taxonomy nodes
  • To make Business Applications operational
  • To streamline change routing by auto-populating Assignment Group
  • To create transform maps
  • To streamline change routing by auto-populating Assignment Group
16 What is the Application Service wizard used for?
  • To create a service instance and configure relationships
  • To define taxonomy nodes
  • To build KPI group mappings
  • To create new CMDB groups
  • To create a service instance and configure relationships
17 If the Managed By Group set in CI Class Manager differs from the value configured in the service offering for the same CI class, what happens?
  • Service offering value takes higher priority and overrides
  • Discovery schedules decide the final value
  • The value is left blank
  • CI Class Manager always takes priority
  • Service offering value takes higher priority and overrides
18 What best describes Digital Portfolio Management (DPM)?
  • A unified workspace to holistically view and collectively manage portfolios, services, offerings, and products through the full life cycle
  • A scheduled job for CI syncing
  • A module that replaces CMDB Workspace
  • A transform map for imports
  • A unified workspace to holistically view and collectively manage portfolios, services, offerings, and products through the full life cycle
19 What is a Service Portfolio in ServiceNow?
  • A structured representation of all services managed by the service provider, across their life cycle
  • A list of CI classes that extend cmdb_ci
  • A dynamic CI group query
  • A discovery schedule template
  • A structured representation of all services managed by the service provider, across their life cycle
20 What is a Taxonomy Node?
  • A hierarchical classification element used to organize services
  • A dynamic CI group
  • A KPI container
  • A CI class
  • A hierarchical classification element used to organize services
21 In DPM, what does a KPI Group Mapping do?
  • Runs Discovery patterns
  • Connects a KPI Group to a specific type of service, offering, or taxonomy node
  • Creates CI relationships automatically
  • Unpacks dynamic CI groups
  • Connects a KPI Group to a specific type of service, offering, or taxonomy node
22 Where are product ideas stored?
  • sn_align_core_product_idea
  • cmdb_ci
  • task
  • cmdb_rel_ci
  • sn_align_core_product_idea
23 What is a Planning Item according to the lab?
  • A CI class attribute
  • A discovery pattern
  • A type of dynamic CI group
  • Any type of work that can be aligned to business goals, planned, and executed
  • Any type of work that can be aligned to business goals, planned, and executed
24 A CMDB admin executes CSDM Data Sync. What does this scheduled job synchronizes?
  • Taxonomy nodes to portfolios
  • Managed by groups from offering to underlying CIs
  • KPI charts to services
  • Business applications to incidents
  • Managed by groups from offering to underlying CIs
25 A change owner selects a dynamic CI group as the configuration item. What behavior should they expect next?
  • The service portfolio is created
  • The CI list is filtered by principal classes
  • A KPI group is applied
  • The group is unpacked into Affected CIs
  • The group is unpacked into Affected CIs
26 Which statement best reflects what CSDM is?
  • A transform map
  • A SKU sold separately from the platform
  • A discovery schedule
  • A standard and shared set of service-related definitions across products and platform
  • A standard and shared set of service-related definitions across products and platform
27 A change manager needs a consolidated view showing relationships across services and infrastructure. Which feature should they open from CMDB Workspace?
  • Unified Map
  • Query Builder
  • Dependency Views
  • CI Class Manager
  • Unified Map
28 You want to restrict the CI reference list on incident to core classes only. What configuration approach is suggested?
  • Designate a principal class
  • Enable CSM Guided Setup
  • Add a KPI Group Mapping
  • Create a CMDB group
  • Designate a principal class
29 A change manager needs a consolidated view showing relationships across services and infrastructure. Which feature should they open from CMDB Workspace? Choose the correct option
  • Dependency Views
  • CI Class Manager
  • Query Builder
  • Unified Map
  • Unified Map
30 An organization wants to manage identification rules, reconciliation rules, and CMDB Health for a CI class from a single interface. Which tool should they use?
  • CMDB Workspace
  • CI Class Manager
  • Discovery
  • Data Manager
  • CI Class Manager
31 Before creating a new CMDB class, what should be done first?
  • Extend cmdb_ci directly
  • Create a custom table
  • Install the CMDB CI Class Models Store App
  • Disable reconciliation rules
  • Install the CMDB CI Class Models Store App
32 Which roles can create new CI classes using CI Class Manager?
  • admin
  • sn_cmdb_admin
  • personalize_dictionary
  • discovery_admin
  • itil
  • admin
  • personalize_dictionary
33 What is the purpose of marking a CI class as a Principal Class?
  • To filter CIs shown in ITSM Configuration Item reference fields
  • To improve CMDB Health scores
  • To enable Discovery
  • To enforce reconciliation rules
  • To filter CIs shown in ITSM Configuration Item reference fields
34 Your service desk reports that too many irrelevant CIs appear in the Configuration Item field on incidents. What should you configure?
  • CI certification
  • Suggested relationships
  • Principal Class
  • Reconciliation rules
  • Principal Class
35 Which attributes are typically used in identification rules? (Choose 3)
  • Location
  • Description
  • Serial Number
  • Device ID
  • Assignment Group
  • Name
  • Serial Number
  • Device ID
  • Name
36 What is the primary use of Dependent Relationships?
  • Impact analysis and lifecycle dependency
  • Data ingestion
  • Health scoring
  • UI filtering
  • Impact analysis and lifecycle dependency
37 Which relationship is logically correct?
  • Server runs on database
  • Database runs on server
  • Rack runs on server
  • Application powers server
  • Database runs on server
38 What is the purpose of Reconciliation Rules?
  • Create CI relationships
  • Identify duplicate CIs
  • Assign CI ownership
  • Determine which data source can update CI attributes
  • Determine which data source can update CI attributes
39 Why are data refresh rules used?
  • To delete stale CIs
  • To allow lower-priority sources to update data after inactivity
  • To override identification rules
  • To improve Discovery speed
  • To allow lower-priority sources to update data after inactivity
40 What is the primary purpose of the Identification and Reconciliation Engine (IRE)
  • To replace Discovery and integrations
  • To visualize CI relationships
  • To process payloads to create and update CIs in the CMDB
  • To perform impact analysis
  • To process payloads to create and update CIs in the CMDB
41 Which problem does the IRE specifically help prevent when ingesting data from multiple sources?
  • Missing CI relationships
  • Attribute values changing based on the last data source update
  • Slow discovery scans
  • CMDB Health score failures
  • Attribute values changing based on the last data source update
42 Which capability is NOT performed by the IRE during CMDB ingestion?
  • Impact analysis
  • Reconciliation
  • Deduplication
  • Identification
  • Impact analysis
43 What is the goal of the identification process in the IRE?
  • To uniquely identify whether a CI already exists
  • To determine CI health
  • To classify CI relationships
  • To assign authoritative sources
  • To uniquely identify whether a CI already exists
44 What does the reconciliation process control?
  • CI class hierarchy
  • Which data sources can update CI attributes
  • CI relationship direction
  • CI visualization
  • Which data sources can update CI attributes
45 What happens when duplicate CIs are detected during IRE processing?
  • A de-duplication task is created
  • They are automatically deleted
  • They are merged without review
  • The ingestion fails
  • A de-duplication task is created
46 What triggers a reclassification task?
  • CI Health score failure
  • Discovery source mismatch
  • Duplicate CI detection
  • A CI matching a different class during identification
  • A CI matching a different class during identification
47 What are the benefits of configuring identification rules?
  • Data Integrity
  • Consistency
  • Efficiency
  • Improved Data Quality
  • CI health score calculation
  • Faster Discovery scans and automated reports
  • Automatic service mapping
  • Data Integrity
  • Consistency
  • Efficiency
  • Improved Data Quality
48 What happens if a CI’s attributes used in an identification rule are not unique?
  • Reconciliation rules override identification
  • CI will be ignored by Discovery
  • Duplicate CIs or overloaded CIs may be created
  • CI will be deleted automatically
  • Duplicate CIs or overloaded CIs may be created
49 Which table does the default Hardware identification rule apply to?
  • cmdb_ci_appl
  • sys_user
  • cmdb_ci_hardware and its extended tables
  • cmdb_ci_server
  • cmdb_ci_hardware and its extended tables
50 What table does the default Application identification rule apply to?
  • sys_user
  • cmdb_ci_hardware
  • cmdb_ci_appl
  • cmdb_ci_server
  • cmdb_ci_appl
51 What is a recommended identifier for software applications with multiple instances?
  • Name
  • Serial Number
  • Installation Directory or Configuration File Path
  • Version
  • Installation Directory or Configuration File Path
52 Which system property must be enabled to extend optional conditions to non-lookup fields?
  • glide.discovery.optional_identifier
  • glide.cmdb.optional_conditions
  • glide.identification_engine.enable_identifier_optional_condition
  • glide.ire.enable_identifier
  • glide.identification_engine.enable_identifier_optional_condition
53 Which of the following are use cases for reconciliation rules? (Choose 3)
  • Data Accuracy
  • Conflict Resolution
  • Data Prioritization
  • Automatic CI deletion
  • Data Accuracy
  • Conflict Resolution
  • Data Prioritization
54 How can reconciliation rules prevent lower-priority data sources from overwriting higher-priority data?
  • By setting an order value for each data source
  • By enabling CI Class Manager Health rules
  • By deleting duplicates
  • By disabling identification rules
  • By setting an order value for each data source
55 What table tracks the last update time for each data source contributing to the CMDB?
  • cmdb_ci_hardware
  • sys_data_source
  • cmdb_ci_appl
  • cmdb_datasource_last_update
  • cmdb_datasource_last_update
56 Which of the following best describe Data Refresh Rules? (Choose 2)
  • Replace identification rules for non-lookup fields
  • Ensure CMDB remains up-to-date while respecting reconciliation priorities
  • Automatically delete outdated CIs
  • Allow lower-priority sources to update CIs if higher-priority sources haven’t updated in a defined interval
  • Ensure CMDB remains up-to-date while respecting reconciliation priorities
  • Allow lower-priority sources to update CIs if higher-priority sources haven’t updated in a defined interval
57 Multiple sources are authorized to update the Windows Server table. If ServiceNow has the lowest order value, what does this mean? (Choose 2)
  • ServiceNow has the lowest priority
  • ServiceNow has the highest priority
  • Other sources can overwrite ServiceNow updates anytime
  • Reconciliation rules will block lower-priority sources from updating unless allowed by data refresh rules
  • ServiceNow has the highest priority
  • Reconciliation rules will block lower-priority sources from updating unless allowed by data refresh rules
58 What is CMDB 360 / Multisource CMDB primarily used for?
  • Replacing reconciliation rules
  • Tracking CI data only from the highest-priority source
  • Retaining complete history of discovery sources and proposed attribute values
  • Preventing identification of duplicate CIs
  • Retaining complete history of discovery sources and proposed attribute values
59 Which capabilities are provided by CMDB 360 that go beyond Multisource CMDB alone? (Choose 2)
  • Enhanced query functionality
  • Identification rule creation
  • Analytics dashboard
  • CI lifecycle automation
  • Enhanced query functionality
  • Analytics dashboard
60 Where can all CMDB 360 capabilities be accessed?
  • System Diagnostics
  • CMDB Workspace -> CMDB 360 view
  • CI Class Manager only
  • Discovery Status dashboard
  • CMDB Workspace -> CMDB 360 view
61 What are the advantages of using CMDB 360 / Multisource CMDB data? (Choose 3)
  • Revert CI updates from a discovery source
  • Recompute attribute values using updated rules
  • Automatically fix incorrect reconciliation rules
  • Track CI population by source at attribute level
  • Revert CI updates from a discovery source
  • Recompute attribute values using updated rules
  • Track CI population by source at attribute level
62 Without Multisource CMDB enabled, what happens to lower-priority discovery source values?
  • They are discarded and lost
  • They are stored in cmdb_datasource_last_update
  • They are stored in a JSON blob
  • They overwrite higher-priority values
  • They are discarded and lost
63 Where is CMDB 360 / Multisource CMDB data stored?
  • cmdb_multisource_data
  • sys_dictionary
  • cmdb_ci
  • cmdb_datasource_last_update
  • cmdb_multisource_data
64 What is considered the “golden CI” when Multisource CMDB is enabled?
  • CI records stored based on identification and reconciliation rules
  • All records in cmdb_multisource_data
  • The most recently updated CI
  • The CI from the highest-priority discovery source
  • CI records stored based on identification and reconciliation rules
65 What is required to activate CMDB 360 / Multisource CMDB? (Choose 2)
  • Activate ITOM Discovery License plugin
  • Enable cmdb_multisource_data table manually
  • Enable Service Mapping
  • Enable glide.identification_engine.multisource_enabled
  • Activate ITOM Discovery License plugin
  • Enable glide.identification_engine.multisource_enabled
66 What is the maximum number of CI records that can be recomputed at once using CMDB 360?
  • 10,000
  • 100,000
  • Unlimited
  • 50,000
  • 100,000
67 Where can CMDB 360 / Multisource CMDB data be viewed? (Choose 3)
  • Discovery Status dashboard
  • CI Class Manager
  • Multisource Data related list
  • CMDB 360 Data Preview link
  • CI Class Manager
  • Multisource Data related list
  • CMDB 360 Data Preview link
68 How often is the CMDB 360 dashboard data populated?
  • Hourly
  • Daily via scheduled job
  • Real time
  • Weekly
  • Daily via scheduled job
69 What is the primary purpose of dynamic reconciliation rules in ServiceNow?
  • Replace identification rules
  • Assign discovery schedules
  • Prevent CI creation
  • Handle complex reconciliation using Multisource CMDB data
  • Handle complex reconciliation using Multisource CMDB data
70 Which statements accurately describe static reconciliation rules? (Choose 3)
  • Prevent unauthorized sources from overwriting values
  • Define which discovery sources are authorized to update attributes
  • Establish priority among multiple discovery sources
  • Select attribute values based on largest or most reported value
  • Prevent unauthorized sources from overwriting values
  • Define which discovery sources are authorized to update attributes
  • Establish priority among multiple discovery sources
71 What happens if no static reconciliation rules are configured?
  • Multisource CMDB is disabled
  • Discovery sources can overwrite each other’s updates
  • Identification fails
  • Discovery sources are blocked from updating CIs
  • Discovery sources can overwrite each other’s updates
72 Which rule type takes precedence when both static and dynamic reconciliation rules exist for the same CI attribute?
  • Static
  • Dynamic
  • Parent class rule
  • Discovery source priority
  • Dynamic
73 Where are dynamic reconciliation rules configured?
  • Discovery Schedule
  • CMDB Workspace dashboard
  • CI Class Manager
  • Identification Rule Sets
  • CI Class Manager
74 Which dynamic reconciliation rule types are supported? (Choose 5)
  • Last Reported
  • Highest Priority
  • First Reported
  • Most Reported
  • Largest Value
  • Smallest Value
  • Last Reported
  • First Reported
  • Most Reported
  • Largest Value
  • Smallest Value
75 Which dynamic rule types apply only to numeric fields?
  • First Reported and Last Reported
  • All dynamic rule types
  • Largest Value and Smallest Value
  • Most Reported
  • Largest Value and Smallest Value
76 When applying a dynamic reconciliation rule, what does the IRE process first?
  • Multisource CMDB historical data
  • Discovery source priority
  • The current payload
  • Static reconciliation rules
  • The current payload
77 Which additional data points may the IRE use when a dynamic rule result is unclear? (Choose 3)
  • Last updated
  • Last discovered
  • Last reported
  • Discovery schedule
  • Last updated
  • Last discovered
  • Last reported
78 Where are all discovered RAM values stored in the dynamic reconciliation examples?
  • Multisource CMDB
  • cmdb_datasource_last_update
  • Discovery log
  • cmdb_ci
  • Multisource CMDB
79 Which rules are applied when both parent and child class dynamic rules exist? (Choose 2)
  • Child class rule takes precedence
  • Parent class rule overrides child
  • Parent applies only if no child rule exists
  • Static rules override both
  • Child class rule takes precedence
  • Parent applies only if no child rule exists
80 The Server class uses a dynamic reconciliation rule that selects the largest value for the RAM field, while the Windows Server class uses a rule that selects the most reported value. Based on the RAM values available from different discovery sources in the Multisource CMDB for a given Server, which RAM value will ultimately be written to the CMDB for that Server record? Tivoli RAM: 4096 | ServiceNow RAM: 4096 | LANDesk RAM: 2048 | Altiris RAM: 6020
  • 1024
  • 4096
  • 2048
  • 6020
  • 6020
81 Which of the following are true with respect to the Multisource CMDB? (Choose 2)
  • Must be activated on base systems
  • Is active by default on base systems
  • Activate the Multisource CMDB by setting the property, glide.identification_engine.multisource_enabled, to true and installing the ITOM Discovery License plugin
  • De-activate the Multisource CMDB by installing the CMDB CI Class Models plugin
  • Must be activated on base systems
  • Activate the Multisource CMDB by setting the property, glide.identification_engine.multisource_enabled, to true and installing the ITOM Discovery License plugin
82 The Server class uses a dynamic reconciliation rule that selects the largest value for the RAM field, while the Windows Server class uses a rule that selects the most reported value. Based on the RAM values available from different discovery sources in the Multisource CMDB for a given Windows Server, which RAM value will ultimately be written to the CMDB for that Windows Server record? Tivoli RAM: 4096 |ServiceNow RAM: 4096 | LANDesk RAM: 2048 |Altiris RAM: 6020
  • 1024
  • 2048
  • 6020
  • 4096
  • 4096
83 Which of the following can be configured to prevent inserts into the CMDB from an unwanted data source?
  • Dynamic Reconciliation Rule
  • Data Refresh Rule
  • Identification Rule
  • Reconciliation Rule
  • IRE Data Source Rule
  • IRE Data Source Rule
84 A CI must be in which life cycle state before it can be deleted or archived?
  • Operational
  • End of Life\Retire
  • Any life cycle state
  • End of Life\Retire
85 Where does a user go to work through task assignments that are generated by CMDB Data Manager Policies?
  • CI Class Manager - Health Inclusion Rules tab
  • CMDB Health Dashboard - Compliance Scorecard
  • CMDB Workspace - My Work tab
  • CMDB Workspace - CMDB 360 tab
  • CMDB Workspace - My Work tab
86 Where is CMDB Data Manager accessible from?
  • CMDB Workspace
  • CMDB Health Dashboard
  • CI Class Manager
  • CMDB and CSDM Data Foundations Dashboard
  • CMDB Workspace
87 Which are CMDB Data Manager Policies types? (Choose 2)
  • Delete & Complience
  • Attestation & Certificaiton
  • Retire and Archive
  • Certification & Governance
  • Attestation & Certificaiton
  • Retire and Archive
88 Which CMDB Data Manager policy type requires CI owners to confirm CI data is accurate and up to date?
  • Archive
  • Certification
  • Compliance
  • Attestation
  • Retire
  • Certification
89 Which CMDB Data Manager policy type requires CI owners to very that CIs reported int eh CMDB are still in use?
  • Retire
  • Attestation
  • Compliance
  • Certificaiton
  • Archive
  • Attestation
90 Which CMDB Data Manager policy types support lifecycle management use cases? (Choose 3)
  • Archive
  • Retire
  • Attestation
  • Delete
  • Certificaiton
  • Complience
  • Archive
  • Retire
  • Delete
91 Which CSDM foundational group attribute can be configured in CI Class Manager?
  • Ownership Group
  • Managed by Group
  • Assignment Group
  • Support Group
  • Managed by Group
92 Which fields can be utilized when creating attestation policies to improve accuracy and avoid showing the same group of recently attested CIs each time? (Choose 2)
  • Certification Status
  • Discovery Source
  • Attestation Status
  • Certification Date
  • Attested Date
  • Attestation Status
  • Attested Date
93 What is a correct description of smart detection?
  • Smart Detection indicates that CIs are available for auto-attestation if they are recently discovered within 60 days as configured in the default system property
  • Smart Detection indicates that CIs are available for auto-retirement if they are not recently discovered within 30 days as configured in the default system property
  • Smart Detection indicates that CIs are available for auto-retirement if they are not recently discovered within 60 days as configured in the default system property
  • Smart Detection indicates that CIs are available for auto-attestation if they are recently discovered within 30 days as configured in the default system property
  • Smart Detection indicates that CIs are available for auto-attestation if they are recently discovered within 30 days as configured in the default system property
94 Which pillar of a sucessful data foundation does CMDB Data Manager align with?
  • Ingest
  • Insight
  • Compliance
  • Govern
  • Govern
95 Which ServiceNow user role must be assigned to a user in order for them to work through CMDB Data Managaer task assignments?
  • dm_user
  • data_manager_user
  • csdm_data_manager
  • data_policy_admin
  • data_manager_user
96 What are the pillar approach to a successful data foundation? (Choose 3)
  • Insight
  • Attestation
  • Govern
  • Priority
  • Ingest
  • Credential
  • Insight
  • Govern
  • Ingest
97 Which statements correctly describe what CSDM is? (Choose 2)
  • It enables true service-level management and provides prescriptive guidance on service modeling
  • It is used exclusively for creating Incident and Change records
  • It defines how to code new applications in ServiceNow
  • It provides a shared set of service-related definitions across ServiceNow products and platform
  • It enables true service-level management and provides prescriptive guidance on service modeling
  • It provides a shared set of service-related definitions across ServiceNow products and platform
98 What is the primary purpose of the Ideation & Strategy domain?
  • Capture ideas, goals, and strategic intent
  • Manage deployed services
  • Support incident resolution
  • Track infrastructure components
  • Capture ideas, goals, and strategic intent
99 Which artifacts belong to the Ideation & Strategy domain? (Choose 3)
  • Strategic Plan
  • Application Service
  • Product Idea
  • Goals
  • Strategic Plan
  • Product Idea
  • Goals
100 From which of the following can the Managed by group be configured and synchonized to the underlying group or class of Configuration Items (CIs)? (Choose 2)
  • Technology Management Offerings
  • Business Services
  • Technology Management Services
  • CI Class Manager
  • Business Service Offerings
  • Technology Management Services
  • CI Class Manager
101 What are the CSDM Domains? (Choose 5)
  • Service Delivery
  • Ideation & Strategy
  • Service Consumption
  • Strategic Planning
  • Build & Integration
  • Design & Planning
  • Service Delivery
  • Ideation & Strategy
  • Service Consumption
  • Build & Integration
  • Design & Planning
102 Which of the following are considered operational CIs and can be selected in the Configuration Item field on Incident or Change records? (Choose 3)
  • Business Service Offerings
  • Business Application
  • Application Service
  • Information Object
  • Business Services
  • Business Service Offerings
  • Application Service
  • Business Services
103 Which of the following actions are included in configuring foundational data within CSDM? (Choose 2)
  • Creating business applications
  • Creating locations and hierarchical structures
  • Configuring business service offerings
  • Creating groups such as Support and Change Groups
  • Creating locations and hierarchical structures
  • Creating groups such as Support and Change Groups
104 Which of the following are true about Business Applications in the CSDM Design & Planning domain? (Choose 3)
  • They represent inventory/portfolio of applications and metadata
  • They are version-specific
  • They are operational CIs
  • They are created and maintained by Enterprise Architecture
  • They should NOT be used in Incident, Problem, or Change
  • They represent inventory/portfolio of applications and metadata
  • They are created and maintained by Enterprise Architecture
  • They should NOT be used in Incident, Problem, or Change
105 Which of the following describe Service Consumption domain elements in CSDM? (Choose 2)
  • Business Service Offerings
  • Business Services
  • Technology Management Services
  • Information Objects
  • Business Service Offerings
  • Business Services
106 Which of the following statements about Technology Management Services are correct? (Choose 2)
  • They are synonymous with Business Capabilities
  • They are used only for design and planning purposes
  • They are operational CIs available for Incident and Change processes
  • They represent technical services provided to the business
  • They are operational CIs available for Incident and Change processes
  • They represent technical services provided to the business
107 What is the purpose of the ServiceNow CSDM Data Foundations Dashboard? (Choose 2)
  • To visualize and assess your CSDM implementation
  • To configure Business Applications automatically
  • To provide a roadmap to mature your CMDB into a fully CSDM-compliant model
  • To directly create Incidents and Changes
  • To visualize and assess your CSDM implementation
  • To provide a roadmap to mature your CMDB into a fully CSDM-compliant model
108 Which of the following are considered foundational data in CSDM? (Choose 2)
  • Business Services
  • Business Applications
  • Locations
  • Groups
  • Locations
  • Groups
109 Which of the following correctly describe the Design & Planning domain? (Choose 2)
  • Tables are the direct targets of ITSM processes such as Incident or Change
  • Represents tables used by Enterprise Architecture (EA)
  • Represents logical design of enterprise applications for planning purposes
  • Used primarily to configure Business Service Offerings
  • Represents tables used by Enterprise Architecture (EA)
  • Represents logical design of enterprise applications for planning purposes
110 Which of the following correctly describe a Business Capability in CSDM? (Choose 2)
  • Represents a high-level capability required by an organization
  • Can be used to rationalize and prioritize spending on business applications and services
  • Is an operational CI selectable in Incident records
  • Is synonymous with a Technology Management Service
  • Represents a high-level capability required by an organization
  • Can be used to rationalize and prioritize spending on business applications and services
111 Which of the following statements are true about Business Services? (Choose 2)
  • They are published to business users and underpin one or more business capabilities
  • They are version-specific operational CIs
  • Business users can order service offerings via a request catalog
  • They are primarily used by Enterprise Architects for planning
  • They are published to business users and underpin one or more business capabilities
  • Business users can order service offerings via a request catalog
112 Which statements correctly describe Business Service Offerings? (Choose 2)
  • Consist of one or more service commitments
  • Are non-operational CIs
  • Define availability, scope, pricing, and other service factors
  • Are used primarily for design and planning, not ITSM
  • Consist of one or more service commitments
  • Define availability, scope, pricing, and other service factors
113 Which of the following Life Cycle phases and statuses are required for Business Services and Offerings to display KPI metrics? (Choose 2)
  • Phase: Catalog
  • Phase: Fly
  • Status: Operational
  • Status: Retired
  • Phase: Catalog
  • Status: Operational
114 Which statements correctly describe Technology Management Services? (Choose 2)
  • Underpins one or more business or application services
  • Represent technical services published to service owners
  • Are non-operational tables used only for design
  • Are synonymous with Business Service Offerings
  • Underpins one or more business or application services
  • Represent technical services published to service owners
115 Which statements are true about Technology Management Service Offerings?
  • Include options such as environment, pricing, availability, and support group
  • Are used primarily by Enterprise Architects to plan services
  • Are operational CIs selectable for ITSM processes
  • Are always non-operational and only for reporting
  • Include options such as environment, pricing, availability, and support group
  • Are operational CIs selectable for ITSM processes
116 Which CSDM personas are associated with the Service Delivery domain? (Choose 3)
  • Service Instance Owners
  • Service Delivery Owners
  • Enterprise Architects
  • Service Providers
  • Service Instance Owners
  • Service Delivery Owners
  • Service Providers
117 Which of the following can be configured when creating a Service Instance using the CSDM Application Service Wizard? (Choose 3)
  • Service Name and Number
  • Business Capability ownership
  • CI Class and specific CI
  • Support and Change Groups
  • Service Name and Number
  • CI Class and specific CI
  • Support and Change Groups
118 Which of the following are correctly associated with a Service Instance? (Choose 3)
  • Business Application
  • Business Service Offering
  • Technology Management Service Offering
  • Information Object
  • Business Application
  • Business Service Offering
  • Technology Management Service Offering
119 Which CSDM elements are considered operational and selectable for ITSM processes? (Choose 3)
  • Business Service Offering
  • Technology Management Service
  • Business Application
  • Business Service
  • Business Service Offering
  • Technology Management Service
  • Business Service
120 Which of the following are personas associated with Service Consumption domain? (Choose 2)
  • Business Relationship Manager
  • Service Delivery Owner
  • Enterprise Architect
  • Customer Delivery Owner
  • Business Relationship Manager
  • Customer Delivery Owner
121 Which of the following are steps when creating a Service Instance using the wizard? (Choose 3)
  • Define Business Capabilities in the Design & Planning domain
  • Enter Number and Name of the service instance
  • Associate it with business applications, service offerings, and technology management offerings
  • Configure Service Population Method
  • Enter Number and Name of the service instance
  • Associate it with business applications, service offerings, and technology management offerings
  • Configure Service Population Method
122 Which of the following provides a unified workspace that allows owners to holistically view and collectively manage their portfolios, services, offereings, and products through the full lifecycle?
  • Digital Portfolio Managment
  • Service Operations Workspace
  • Service Builder
  • CMDB Workspace
  • CI Class Manager
  • Service Builder
123 Where do you navigate to access the CSDM Data Foundations Dashboard?
  • Digital Portfolio Management
  • CMDB Workspace
  • Configuration > CSDM Data Foundations Dashboard
  • Service Operations Workspace
  • Configuration > CSDM Data Foundations Dashboard
124 What is the purpose of the metrics displayed on the CSDM Data Foundations Dashboard?
  • To track SLA breaches
  • To validate Discovery sources
  • To represent good practices for establishing services using CSDM principles
  • To show licensing usage
  • To represent good practices for establishing services using CSDM principles
125 Why might the metrics on the CSDM Data Foundations Dashboard not reflect the current configuration?
  • They are updated on a scheduled basis
  • They require manual refresh
  • They are tied to Discovery schedules
  • They only update after upgrades
  • They are updated on a scheduled basis
126 What additional guidance is provided alongside each metric on the CSDM Data Foundations Dashboard?
  • Approval workflows
  • Troubleshooting scripts
  • Discovery logs
  • A playbook explaining importance, impacts, and remediation
  • A playbook explaining importance, impacts, and remediation
127 How does implementing CSDM improve Incident Management?
  • Faster and more accurate assignment of tasks
  • Improved root cause analysis
  • Manual assignment group selection
  • Removal of service context
  • Faster and more accurate assignment of tasks
  • Improved root cause analysis
128 Which services are selectable from the Service field on an Incident record?
  • Only Application Services
  • Only Service Offerings
  • Service instance, Business Service, and Technology Management Service
  • Only Business Services
  • Service instance, Business Service, and Technology Management Service
129 Why are services and offerings selectable for Incident records?
  • They are manually configured
  • They are stored in base system tables
  • They inherit from CMDB CI
  • They are marked as operational
  • They are marked as operational
130 What determines the Assignment Group when saving an Incident?
  • Business application owner
  • Caller department
  • Service owner
  • Support group on the CI or offering
  • Support group on the CI or offering
131 What primary benefit does CSDM provide for Change Management?
  • Reduced number of changes
  • Automatic approvals
  • Visibility into business impact of proposed changes
  • Removal of CI relationships
  • Visibility into business impact of proposed changes
132 Which field is used by CSDM to auto-populate the Assignment Group on a Change record?
  • Service
  • Configuration Item
  • Assignment Group
  • Service offering
  • Assignment Group
133 How does CSDM change the way Event Management operates?
  • Infrastructure-centric approach
  • CI-only visibility
  • Manual correlation
  • Service-centric approach
  • Service-centric approach
134 Why problem would you try to solve by using dynamic CI groups?
  • naccurate Service Mapping
  • Slow Discovery scans
  • Manual updates caused by constant CI additions
  • Duplicate CI records
  • Manual updates caused by constant CI additions
135 Which scheduled job syncs CI Class Manager data to CIs?
  • CMDB Health Sync
  • Update Query Based Services
  • Discovery Scheduler
  • CSDM Data Sync
  • CSDM Data Sync
136 How do dynamic CI groups differ from CMDB groups?
  • They use predefined criteria
  • They require manual CI additions
  • They automate CI inclusion
  • They replace CI classes
  • They use predefined criteria
  • They automate CI inclusion
137 In which table are Dynamic CI Groups stored?
  • cmdb_group
  • cmdb_ci
  • cmdb_ci_service
  • cmdb_ci_query_based_service
  • cmdb_ci_query_based_service
138 Which configuration takes precedence if Managed By Group differs?
  • Service Offering
  • CMDB Group
  • CI record
  • CI Class Manager
  • Service Offering
139 What happens when a Dynamic CI Group is selected on a change record?
  • Services are ignored
  • Only the group is impacted
  • Member CIs are unpacked into Affected CIs
  • Assignment group must be manual
  • Member CIs are unpacked into Affected CIs
140 What flexibility does Dynamic CI Group usage provide in Change Management? (Choose 3)
  • Ability to remove CIs from the change
  • Automatic CI deletion
  • Calculate the derived impacted services
  • Automatic approvals
  • Visibility to all impacted services
  • Ability to remove CIs from the change
  • Calculate the derived impacted services
  • Visibility to all impacted services
141 What is a key operational benefit of dynamic CI groups?
  • Reduced manual maintenance
  • Reduced Discovery scans
  • Automatic Service Mapping
  • Elimination of CI classes
  • Reduced Discovery scans
142 How do Dynamic CI Groups reduce change triage time?
  • By auto-assigning incidents
  • By disabling CI relationships
  • By unpacking affected CIs automatically
  • By eliminating approvals
  • By unpacking affected CIs automatically
143 Which statement correctly differentiates a CMDB Group from a Dynamic CI Group?
  • CMDB Groups automatically include CIs based on predefined criteria, while Dynamic CI Groups require manual updates
  • CMDB Groups organize CIs for management and tracking, while Dynamic CI Groups automate CI inclusion to reduce manual effort
  • CMDB Groups replace service offerings, while Dynamic CI Groups replace CI Class Manager
  • CMDB Groups are used only for change management, while Dynamic CI Groups are used only for incident management
  • CMDB Groups organize CIs for management and tracking, while Dynamic CI Groups automate CI inclusion to reduce manual effort
144 What are the minimum roles required to grant access to Digital Portfolio Management (DPM) applications, modules, and workspace
  • portfolio_viewer
  • portfolio_editor
  • admin
  • sn_dpm.dpm_manage
  • portfolio_editor
  • sn_dpm.dpm_manage
145 What is the purpose of a Service Portfolio?
  • To store CMDB classes
  • To manage services across their life cycle
  • To configure dynamic CI groups
  • To calculate KPIs
  • To manage services across their life cycle
146 Where can a Service Portfolio and Taxonomy Node be associated to services?
  • Details tab in Service Builder
  • Service Builder
  • Incident form
  • CMDB Workspace
  • Service Builder
147 When opening Digital Portfolio Management, why did the “No performance metrics” message display initially?
  • No incidents existed
  • KPIs were not configured for the service portfolio
  • Discovery had not run
  • The taxonomy node was empty
  • KPIs were not configured for the service portfolio
148 What is a KPI Group?
  • A scheduled job
  • A predefined collection of KPIs used to evaluate services or offerings
  • A CMDB relationship
  • A reporting dashboard
  • A predefined collection of KPIs used to evaluate services or offerings
149 What does KPI Group Mapping do?
  • Calculates KPIs
  • Assigns incidents
  • Executes scheduled jobs
  • Connects a KPI Group to a specific service, offering, or taxonomy node
  • Connects a KPI Group to a specific service, offering, or taxonomy node
150 What determines the level at which KPI data is calculated?
  • Order field
  • Type field
  • Chart type
  • Mapping record
  • Type field
151 What does Digital Portfolio Managment(DPM) Workspace primarily provide?
  • Discovery troubleshooting
  • CI health metrics
  • A centralized, role-based workspace for managing services as digital products
  • Change risk calculation
  • A centralized, role-based workspace for managing services as digital products
152 A customer service manager cannot see which customers are subscribed to a Business Service Offering when reviewing impact from an incident. Which configuration steps must be completed to provide this visibility? (Choose 2)
  • Add Task → Service Offering related list to the Business Service Offering form
  • Add Sold Product → Service Offering related list to the Business Service Offering form
  • Add Service Offering field to the Case form
  • Enable Edit button on Product Model Offerings related list
  • Add Task → Service Offering related list to the Business Service Offering form
  • Add Sold Product → Service Offering related list to the Business Service Offering form
153 Why is integrating CSM with SPM under CSDM considered strategically valuable? (Choose 2)
  • It removes dependency on CMDB
  • It eliminates the need for incidents
  • It enables consistent service mapping and reporting
  • It ensures customer-facing services are tied to underlying services
  • It enables consistent service mapping and reporting
  • It ensures customer-facing services are tied to underlying services
154 When a Case is escalated to an Incident, which data relationships are automatically preserved? (Choose 2)
  • Contact is automatically copied to the Incident
  • Service Offering is automatically populated
  • Work notes contain reference to the Case number
  • Product Model relationship is removed
  • Service Offering is automatically populated
  • Work notes contain reference to the Case number
155 When creating a Case and entering the Sold Product field, which fields are auto-populated? (Choose 3)
  • Account
  • Contact
  • Service Offering
  • Product
  • Account
  • Service Offering
  • Product
156 After configuring related lists on the Business Service Offering form, what insights become available? (Choose 2)
  • Customers impacted by an incident
  • Technical CI relationships
  • Incidents opened against the offering
  • CI class hierarchy
  • Customers impacted by an incident
  • Incidents opened against the offering
157 From the Incident record, where can visibility back to the originating Case be confirmed?
  • CMDB Relationship tab
  • Work Notes only
  • Customer Cases related list
  • Service Offering preview
  • Customer Cases related list
158 Which statements accurately describe the Ideation Domain in CSDM? (Choose 2)
  • It stores only technical CI enhancements
  • It includes strategic efforts to provide value to customers
  • It represents ideas, concepts, and improvements for services
  • It replaces the Design & Planning domain
  • It includes strategic efforts to provide value to customers
  • It represents ideas, concepts, and improvements for services
159 Which ServiceNow solution supports the Ideation and Strategy domain activities?
  • IT Service Management
  • Enterprise Architecture
  • Strategic Portfolio Management
  • Service Operations
  • Strategic Portfolio Management
160 The Product Idea table extends which base table?
  • Demand
  • Project
  • Business Application
  • Planning Item
  • Planning Item
161 A product idea is evaluated and determined to have potential business value. What is the next logical step?
  • Convert it into a CI
  • Convert it into a Planning Item (Demand)
  • Link it directly to a Service Offering
  • Retire the business application
  • Convert it into a Planning Item (Demand)
162 Why does the linked demand appear under the “Planning Item” column on the Product Idea record?
  • Because a demand is a type of Planning Item
  • Because demands are child records of Product Ideas
  • Because demand is a CI
  • Because the system duplicates records automatically
  • Because a demand is a type of Planning Item
163 A Product Idea can represent which of the following? (Choose 2)
  • Complete product
  • Feature or enhancement
  • Installed Software
  • Change proposal
  • Complete product
  • Feature or enhancement
  • Change proposal
164 Where are all Planning Items stored?
  • Planning Item table and tables extending it
  • Business Application table
  • CMDB table
  • Demand table
  • Planning Item table and tables extending it
165 A product owner collaborates with an enterprise architect, and the idea relates to an existing application. What should be done?
  • Convert it to a CI
  • Assign the idea to a Business Application record
  • Link it to an Installed Software record
  • Retire the application
  • Assign the idea to a Business Application record
166 Which CSDM domain is used by Enterprise Architecture (EA)? (Choose 2)
  • Ideation & Strategy
  • Service Consumption
  • Design & Planning
  • Service Delivery
  • Ideation & Strategy
  • Design & Planning
167 If an application is slated for retirement, why is linking ideas and planning items to the business application critical?
  • It enables automatic archiving
  • It prevents wasted planning efforts
  • It deletes associated demands
  • It disables the Planning Item table
  • It prevents wasted planning efforts
168 Why do both the Demand and Product Idea appear in the Planning Items related list on the Business Application?
  • They are manually duplicated into the related list
  • Both extend the Planning Item table
  • Workspace automatically merges tables
  • They are both CI classes
  • Both extend the Planning Item table
169 Which statement best describes the strategic value of linking Product Ideas and Planning Items to a Business Application?
  • It reduces CMDB reconciliation conflicts
  • It automates portfolio scoring
  • It allows application owners to instantly understand pipeline and modernization efforts
  • It prevents duplication of CIs
  • It allows application owners to instantly understand pipeline and modernization efforts
170 Which table does Demand extend?
  • Product Idea
  • Business Application
  • Planning Item
  • Portfolio
  • Planning Item
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