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1
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What is the purpose of the Identification and Reconciliation Engine (IRE)?
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- To process payloads and maintain the CMDB
- To generate health scorecards
- To schedule Discovery scans
- To configure CI Class Manager hierarchy
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- To process payloads and maintain the CMDB
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2
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Which are core features of the IRE? (Select 4)
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3
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During Discovery, which phase determines what type of device has been found?
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4
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During which Discovery phase does the system determine if the CI already exists?
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5
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Which are examples of non-discoverable attributes? (Select 3)
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6
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What happens when a dynamic CI group is selected on a change request?
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- Its member CIs are automatically unpacked
- It creates duplicate records
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- Its member CIs are automatically unpacked
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7
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Which CMDB Health metric monitors duplicate and stale CIs?
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8
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Which CMDB Health metric monitors required attributes?
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9
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What does the Unified Map provide?
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- Asset depreciation tracking
- A visual representation of relationships among CIs and services
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- A visual representation of relationships among CIs and services
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10
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Which CSDM domain represents tables used by Enterprise Architecture?
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11
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What is the base table for all Configuration Items?
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12
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Why is discovered data often enhanced after ingestion?
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- To add non-discoverable device data
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- To add non-discoverable device data
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13
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What does Reconciliation determine?
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- Which data source can update a CI attribute
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- Which data source can update a CI attribute
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14
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Duplicate records are determined when:
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- IRE finds two or more CIs that match based on identification rules
- Two CIs share same IP range
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- IRE finds two or more CIs that match based on identification rules
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15
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Which are common causes of duplicate CIs? (Select 3)
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16
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Dynamic CI groups are stored in which table?
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- cmdb_ci_query_based_service
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- cmdb_ci_query_based_service
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17
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What improves root cause analysis during Change Management?
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18
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Which domain tables are operational and selectable in ITSM processes? (Select 2)
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19
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A Business Application is NOT:
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- Part of portfolio inventory
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20
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What is the purpose of Infrastructure Mapping?
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- Identify and map dependencies
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- Identify and map dependencies
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21
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What is the role of Completeness score?
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- Monitor required attributes
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- Monitor required attributes
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22
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What is the role of Correctness score?
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- Duplicate, stale, and orphaned CIs
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- Duplicate, stale, and orphaned CIs
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23
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Dynamic reconciliation rules override:
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- Static reconciliation rules
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- Static reconciliation rules
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24
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Why is CMDB important for impact analysis?
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- It provides relationships between services and infrastructure
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- It provides relationships between services and infrastructure
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25
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What benefit does linking strategy to business applications provide?
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- Avoids wasted planning efforts if application is retired
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- Avoids wasted planning efforts if application is retired
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26
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When using Import Sets to load CI data, why is forcing data through the IRE important?
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- It ensures identification and reconciliation rules are applied
- It speeds up Discovery scans
- It bypasses reconciliation
- It disables deduplication
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- It ensures identification and reconciliation rules are applied
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27
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What happens if no existing CI matches the identification rule during ingestion?
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- A duplicate is created automatically
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28
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What is the primary goal of Reconciliation?
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- Configure Discovery schedules
- Determine which data source can update a CI attribute
- Identify duplicate CI classes
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- Determine which data source can update a CI attribute
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29
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Which of the following improves upgradeability and reduces technical debt?
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- Creating custom CI tables for integrations
- Storing CI data outside CMDB
- Using out-of-box tables and relationships
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- Using out-of-box tables and relationships
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30
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Which action supports minimizing duplicate CI creation? (Select 2)
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- Configure identification rules
- Manually create CIs in multiple sources
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- Configure identification rules
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31
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Which feature enables visibility into upstream and downstream dependencies?
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32
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Which of the following are considered operational tables in CSDM? (Select 2)
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33
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What enables automatic routing of Incident assignment groups?
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34
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What enables automatic routing of Change assignment groups?
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35
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Which CMDB Health metric identifies orphaned CIs?
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36
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What improves mean time to resolution (MTTR)?
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- Disabling dependency mapping
- Service-centric relationships in CSDM
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- Service-centric relationships in CSDM
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37
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Why are dynamic CI groups beneficial?
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- They require manual updates
- They automate CI inclusion based on criteria
- They delete CIs automatically
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- They automate CI inclusion based on criteria
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38
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Which job synchronizes support, change, and managed by groups from offerings to CIs?
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- Update Query Based Services
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39
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Which job adds new CIs that meet query criteria to CMDB groups?
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- Update Query Based Services
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- Update Query Based Services
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40
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What is the purpose of CMDB Health dashboards?
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41
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What is a Business Capability?
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- A high-level capability an organization requires to execute its business model
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- A high-level capability an organization requires to execute its business model
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42
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What does the Service Instance wizard allow you to configure? (Select 3)
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- Business Application relationships
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- Business Application relationships
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43
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Which metric belongs to the Foundation tab of CSDM Data Foundations Dashboard?
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- Technical Service Offerings with Support Group
- Business Service Offerings with Application Service Relationship
- Information Objects with Business Application relationship
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44
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Which metric belongs to the Walk tab?
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- Technical Service Offerings with Support Group or Change Group
- Information Object relationship
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- Technical Service Offerings with Support Group or Change Group
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45
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Which tab represents the most mature CSDM metrics?
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46
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Why is modeling using out-of-box tables important?
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- It ensures platform alignment and upgradeability
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- It ensures platform alignment and upgradeability
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47
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What is the primary benefit of CMDB relationships during Change Management?
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- Business impact visibility
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- Business impact visibility
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48
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Which role collaborates with Product Owners in Ideation domain?
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49
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What table extends Planning Item for Demands?
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50
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What advantage does linking planning items to business applications provide?
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- Enables visibility of pipeline work
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- Enables visibility of pipeline work
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51
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Which feature helps determine which data source can update a CI attribute?
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52
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Duplicate records are identified when:
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- Two CIs share same lifecycle
- IRE finds two or more CIs that match based on identification rules
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- IRE finds two or more CIs that match based on identification rules
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53
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Which CMDB Health metric monitors required attributes?
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54
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Which CMDB Health metric monitors duplicate and stale CIs?
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55
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What is the benefit of using the CSDM Data Foundations Dashboard?
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- Provides a health check of CSDM implementation
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- Provides a health check of CSDM implementation
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56
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Which tab represents the beginning stage of CSDM maturity?
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57
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Which tab represents the most mature CSDM metrics?
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58
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Which job synchronizes Managed By Group from CI Class Manager to all CIs in the class?
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- Update Query Based Services
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59
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What is the advantage of using dynamic CI groups for governance?
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- Automates CI inclusion based on criteria
- Requires manual maintenance
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- Automates CI inclusion based on criteria
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60
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Which CSDM domain represents technical services historically used by IT Operations?
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61
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What does Service Consumption represent?
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- Business portfolio of services
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- Business portfolio of services
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62
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A Business Application should NOT be used in which processes?
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63
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Which feature allows visualization of CI relationships from multiple perspectives?
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64
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What improves change risk assessment?
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65
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Which field auto-populates the Assignment Group on an Incident?
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66
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Which field auto-populates the Assignment Group on a Change?
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67
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Which table stores dynamic CI groups?
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- cmdb_ci_query_based_service
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- cmdb_ci_query_based_service
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68
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What is the purpose of Infrastructure Mapping?
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- Identify and map dependencies
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- Identify and map dependencies
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69
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Which of the following are non-discoverable attributes? (Select 3)
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70
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Which benefit does CSDM provide to IT operations?
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- Service-aware and business-aligned IT ecosystem
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- Service-aware and business-aligned IT ecosystem
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71
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What happens when a dynamic CI group is selected on a Change form?
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72
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What does the Application Service Wizard allow configuration of? (Select 3)
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- Business Application relationship
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- Business Application relationship
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73
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Which Discovery phase occurs first?
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74
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Which phase gathers detailed information about the CI?
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75
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What reduces Mean Time to Resolution (MTTR)?
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- Visibility into service relationships
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- Visibility into service relationships
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76
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Which CMDB Health metric ensures CIs follow defined data policies?
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77
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Which CMDB Health metric ensures required attributes are populated?
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78
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Which CMDB Health metric detects stale CIs?
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79
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Why should principal classes be defined?
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- To disable reconciliation
- To narrow down CI selection lists
- To delete unused CI classes
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- To narrow down CI selection lists
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80
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Which tool allows configuration of Managed By Group at the class level?
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81
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Which scheduled job updates query-based services?
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- Update Query Based Services
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- Update Query Based Services
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82
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What is the purpose of Data Manager policies?
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- Enforce data governance rules
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- Enforce data governance rules
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83
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What is the main goal of good CMDB governance?
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- Ensure accurate, reliable, and trustworthy data
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- Ensure accurate, reliable, and trustworthy data
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84
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What should be used to remediate duplicate records?
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85
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Which workspace provides centralized CMDB visualization?
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- Digital Portfolio Workspace
- Strategic Planning Workspace
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86
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Which capability allows building custom reports using CMDB relationships?
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87
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What does Natural Language Query enable?
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- Querying CMDB using plain language
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- Querying CMDB using plain language
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88
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Which ingestion method should be used when importing third-party system data?
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89
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How are CI relationships automatically populated?
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- Discovery and Service Mapping
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- Discovery and Service Mapping
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90
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What aligns Asset and CI data?
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- Asset-CI relationship mapping
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- Asset-CI relationship mapping
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91
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What is the benefit of CMDB 360?
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- Provide holistic CI visibility
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- Provide holistic CI visibility
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92
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Which scenario would require Identification Rule tuning?
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93
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Which domain represents strategy and ideas?
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94
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Which table stores Product Ideas?
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- sn_align_core_planning_item
- sn_align_core_product_idea
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- sn_align_core_product_idea
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95
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Which domain does Enterprise Architecture primarily use?
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96
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Why should Business Applications not be used for Incident assignment?
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- They represent infrastructure
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97
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Which metric measures policy adherence?
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98
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What reduces risk of technical debt?
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- OOB modeling and relationships
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- OOB modeling and relationships
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99
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Which feature provides impact analysis for incidents and changes?
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100
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What is the business value of CMDB?
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- Asset depreciation tracking
- Service-aware decision making
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- Service-aware decision making
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101
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(Select TWO)
Which of the following are characteristics of the Correctness Scorecard in CMDB Health?
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- Monitors policy compliance
- Monitors required attributes
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102
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(Single Answer)
A customer reports duplicate Windows Servers after a third-party import. Which component should be reviewed first?
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103
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(Select TWO)
Which fields are considered non-discoverable and must be manually populated?
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104
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(Select THREE)
Which fields are non-discoverable and require manual population?
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105
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(Single Answer)
Why should principal classes be configured?
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- To populate lifecycle state
- To define identification rules
- To narrow down CI reference lists
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- To narrow down CI reference lists
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106
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(Select TWO)
Which components contribute to Unified Map data?
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107
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(Select THREE)
Which sources contribute to Unified Map visualization?
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108
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(Single Answer)
Which domain represents operational services selectable for Incident?
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109
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(Select TWO)
Which are goals of good CMDB governance?
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110
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(Single Answer)
Which scheduled job syncs group data from offering to underlying CIs?
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- Update Query Based Services
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111
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(Select TWO)
Which are Planning Item types?
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112
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(Select THREE)
Which extend the Planning Item table?
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113
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(Single Answer)
Why should custom CI tables be avoided when possible?
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- They remove relationships
- They increase technical debt
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- They increase technical debt
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114
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(Select TWO)
A customer has multiple duplicate Windows Servers created from different data sources. Which two mechanisms directly control whether duplicates are created?
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115
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(Single Answer – Trick)
A CI exists but is missing required attributes defined in governance policy. Which CMDB Health metric reflects this issue?
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116
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(Select THREE)
Which are valid methods of relationship population in CMDB?
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- Manual relationship creation
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- Manual relationship creation
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117
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(Single Answer – Trap)
An organization wants to ensure only authoritative sources update CI attributes. What should be configured?
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118
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(Select TWO)
Which scenarios justify using CI Class Manager?
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- Configure class hierarchy
- Define Managed By Group at class level
- Create identification rules
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- Configure class hierarchy
- Define Managed By Group at class level
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119
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(Select THREE)
Which tasks are handled by CI Class Manager?
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- Configure Managed By Group at class level
- Configure class attributes
- Define reconciliation priority
- Configure table hierarchy
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- Configure Managed By Group at class level
- Configure class attributes
- Configure table hierarchy
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120
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(Single Answer – Advanced)
Why should organizations avoid creating custom CI tables when modeling services?
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- They increase technical debt
- They remove reconciliation
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- They increase technical debt
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121
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(Select TWO – Governance)
Which are responsibilities of Data Manager?
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- Monitor CI attribute compliance
- Define lifecycle policies
- Execute discovery schedules
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- Define lifecycle policies
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122
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(Single Answer – Insight)
When should CMDB Foundation Dashboard Playbook be used?
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- During reconciliation conflicts
- When health metric scores are low
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- When health metric scores are low
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123
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(Select THREE – Lifecycle)
Which lifecycle attribute governance concepts apply?
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- Parent-child lifecycle inheritance may apply
- Lifecycle state transitions must be controlled
- Lifecycle attributes should be manually editable by all users
- Lifecycle must align between Asset and CI
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- Parent-child lifecycle inheritance may apply
- Lifecycle state transitions must be controlled
- Lifecycle must align between Asset and CI
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124
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(Single Answer – Trick)
A customer wants to build a query that returns all upstream and downstream service dependencies. What should they use?
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125
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(Select TWO – Ingest)
Which ingestion methods reduce upgrade risk?
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126
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(Single Answer – Asset Alignment)
What ensures asset and CI data alignment?
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127
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(Select TWO – Governance Roles)
Which roles are critical in CMDB governance?
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128
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(Single Answer – Trick)
Which domain contains operational CIs selectable for Incident?
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129
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(Select THREE – CSDM Fundamentals)
Benefits of implementing CSDM include:
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- Standardized service modeling
- Reduced reconciliation conflicts
- Consistent cross-product alignment
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- Standardized service modeling
- Consistent cross-product alignment
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130
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(Single Answer)
Which table stores Dynamic CI Groups?
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- cmdb_ci_query_based_service
- sn_align_core_planning_item
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- cmdb_ci_query_based_service
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131
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(Select THREE)
Which group fields are described as non-discoverable and must be manually populated?
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132
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(Single Answer)
Which scheduled job synchronizes support, change, and managed by group data from a service offering to underlying CIs?
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- DPM: Daily Data Collection
- Update Query Based Services
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133
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(Single Answer)
Which CSDM domain represents tables currently used by Enterprise Architecture?
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134
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(Single Answer – Trick)
Is a Business Application considered an operational CI selectable for Incident?
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135
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(Select TWO)
Which domains are explicitly described as “operational” and selectable for ITSM processes?
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136
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(Single Answer)
What is the purpose of the Unified Map?
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- Visualize relationships among CIs, services, and applications
- Configure reconciliation rules
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- Visualize relationships among CIs, services, and applications
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137
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(Select THREE)
Which benefits of Unified Map are listed?
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- Combines data from multiple sources
- Configures lifecycle states
- Displays upstream and downstream dependencies
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- Combines data from multiple sources
- Displays upstream and downstream dependencies
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138
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(Single Answer)
Which table stores Product Ideas?
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- sn_align_core_planning_item
- sn_align_core_product_idea
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- sn_align_core_product_idea
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139
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(Select TWO)
Which records extend the Planning Item table?
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140
|
(Single Answer)
Which field automatically populates the Assignment Group on an Incident when a CI is selected?
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141
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(Single Answer)
Which field auto-populates the Assignment Group on a Change record?
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142
|
(Single Answer)
What happens when a dynamic CI group is selected on a change form?
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- Its member CIs are automatically unpacked into Affected CIs
- It disables assignment routing
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- Its member CIs are automatically unpacked into Affected CIs
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143
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(Single Answer)
Which scheduled job adds up to 100 new CIs at a time that meet query criteria to the CMDB group?
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- Update Query Based Services
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- Update Query Based Services
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144
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(Select TWO – Trick)
Which statement is true about the Managed By Group precedence?
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- CI Class Manager value always wins
- Service Offering value overrides CI Class Manager
- Offering-level configuration takes higher priority
- Discovery overwrites all group values
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- Service Offering value overrides CI Class Manager
- Offering-level configuration takes higher priority
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145
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(Single Answer)
Which dashboard provides a health check of your CSDM implementation?
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- CSDM Data Foundations Dashboard
- Digital Portfolio Workspace
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- CSDM Data Foundations Dashboard
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146
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(Single Answer)
Which tab in the CSDM Data Foundations Dashboard contains the metric “Locations with Parents”?
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147
|
(Select THREE)
Which metrics appear under the Crawl tab?
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- Application Services with 'Consumes::Consumed By' Relationship to Business Application
- Application Services with Business Application Relationships
- Business Application with Application Service Relationship
- Base System Service Tables
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- Application Services with 'Consumes::Consumed By' Relationship to Business Application
- Application Services with Business Application Relationships
- Business Application with Application Service Relationship
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148
|
(Single Answer)
Which tab contains the metric “Technical Service Offerings with Support Group or Change Group”?
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149
|
(Select TWO)
Which metrics are listed under the Run tab?
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- Business Service Offerings with Application Service Relationship
- Application Services with Business Service Offering Relationship
- Information Objects with Business Application relationship
- Technical Service Offering with Reference to Technical Service
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- Business Service Offerings with Application Service Relationship
- Application Services with Business Service Offering Relationship
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150
|
(Single Answer – Trick)
Which tab addresses the more mature metrics in a customer’s CSDM journey?
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151
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(Single Answer)
Which CSDM domain is used by Service Portfolio Management (SPM) and Customer Service Management (CSM)?
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152
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(Single Answer)
Which CSDM domain represents tables historically used by IT Operations Management such as Service Mapping and Discovery?
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153
|
(Select TWO)
Technology Management Service Offerings may be broken into which options?
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- Environment (prod/non-prod)
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- Environment (prod/non-prod)
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154
|
(Single Answer)
Which wizard is used to create a Service Instance?
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- Application Service Wizard
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- Application Service Wizard
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155
|
(Select TWO)
Which records can be associated to a Service Instance using the wizard?
|
- Business Service Offering
- Technical Service Offering
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- Business Service Offering
- Technical Service Offering
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156
|
(Select THREE)
Which records are associated to a Service Instance?
|
- Business Service Offering
- Technical Service Offering
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- Business Service Offering
- Technical Service Offering
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157
|
(Single Answer)
Which CI class was manually selected when choosing Manual population method in the lab?
|
- Windows Server [cmdb_ci_win_server]
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- Windows Server [cmdb_ci_win_server]
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158
|
(Single Answer)
What is the purpose of a Business Capability?
|
- Store infrastructure relationships
- Represent a high-level capability an organization requires to execute its business model
- Replace business services
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- Represent a high-level capability an organization requires to execute its business model
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159
|
(Single Answer)
What relationship type was used between Business Capability and Business Application?
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160
|
(Single Answer)
What relationship type was used between Business Application and Information Object?
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161
|
(Single Answer – Trick)
Are Foundation domain tables used in CMDB relationships?
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162
|
(Single Answer)
Which table in the Foundation domain is a CMDB table?
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163
|
(Select TWO)
Groups can be assigned responsibilities such as:
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- Approving change requests
- Executing reconciliation rules
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- Approving change requests
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164
|
(Single Answer)
What does associating a Support Group to a CI help streamline?
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165
|
(Single Answer)
What does associating a Change Group to a CI help streamline?
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166
|
(Single Answer)
What does Digital Portfolio Management (DPM) allow owners to holistically manage?
|
- Only incidents and changes
- Portfolios, services, offerings, and products through the full life cycle
- Only business applications
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- Portfolios, services, offerings, and products through the full life cycle
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167
|
(Single Answer – Trick)
DPM and CSDM are designed to:
|
- Eliminate Service Mapping
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168
|
(Select THREE)
With services modeled according to CSDM, DPM provides visibility from:
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169
|
(Select FIVE)
From which elements does DPM provide end-to-end visibility?
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170
|
(Single Answer)
What does a Service Portfolio represent?
|
- A structured representation of all services managed by the service provider across their life cycle
|
- A structured representation of all services managed by the service provider across their life cycle
|
|
171
|
(Single Answer)
What is a Taxonomy Node?
|
- A hierarchical classification element used to organize services
|
- A hierarchical classification element used to organize services
|
|
172
|
(Single Answer)
What happens when no KPIs are configured for a service portfolio?
|
- The portfolio cannot load
- A “No performance metrics” message displays
|
- A “No performance metrics” message displays
|
|
173
|
(Single Answer)
What determines the level at which KPI data is calculated?
|
|
|
|
174
|
(Select TWO)
Which are characteristics of a KPI Group?
|
- Used to reconcile duplicates
- A predefined collection of KPIs
- Used to evaluate a specific aspect of a service
- Used to define CI hierarchy
|
- A predefined collection of KPIs
- Used to evaluate a specific aspect of a service
|
|
175
|
(Single Answer)
What does a KPI Group Mapping do?
|
- Creates dynamic CI groups
- Connects a KPI Group to a specific type of service, offering, or taxonomy node
|
- Connects a KPI Group to a specific type of service, offering, or taxonomy node
|
|
176
|
(Single Answer)
Which scheduled job collects DPM KPI data?
|
- Update Query Based Services
- DPM: Daily Data Collection
|
- DPM: Daily Data Collection
|
|
177
|
(Single Answer)
Which related list was added to the Business Service Offering to show subscribed customers?
|
- Sold Product -> Service Offering
- CMDB Group Contains Encoded Queries
|
- Sold Product -> Service Offering
|
|
178
|
(Single Answer)
Which related list was added to show incidents opened against the offering?
|
|
|
|
179
|
(Single Answer)
What happens when a Sold Product is entered on a Case?
|
- Assignment group auto-populates
- Other fields auto-populate except contact
|
- Other fields auto-populate except contact
|
|
180
|
(Single Answer)
When escalating a Case to an Incident, what automatically transfers?
|
- Contact and reference to case number
|
- Contact and reference to case number
|
|
181
|
(Select TWO)
What visibility does integrating CSM with SPM provide?
|
- Visibility into sold products
- Visibility into service offerings
- Visibility into reconciliation rules
- Visibility into identification rules
|
- Visibility into sold products
- Visibility into service offerings
|
|
182
|
(Single Answer)
Where are dynamic CI groups stored?
|
- cmdb_ci_query_based_service
|
- cmdb_ci_query_based_service
|
|
183
|
(Single Answer – Trick)
Which takes precedence if Managed By Group differs between CI Class Manager and Service Offering?
|
|
|
|
184
|
(Single Answer)
What benefit does selecting a Dynamic CI Group on a change form provide?
|
- Automatically unpacks member CIs into Affected CIs
- Hides downstream services
|
- Automatically unpacks member CIs into Affected CIs
|
|
185
|
(Single Answer)
Which workspace is used to manage Product Ideas and Planning Items?
|
- Digital Portfolio Workspace
- Strategic Planning Workspace
|
- Strategic Planning Workspace
|
|
186
|
(Select TWO)
Which records extend the Planning Item table?
|
|
|
|
187
|
(Single Answer)
What is the purpose of the Ideation Domain in CSDM 5?
|
- To manage operational incidents
- To represent ideas, concepts, and strategic efforts
- To store infrastructure relationships
- To define reconciliation rules
|
- To represent ideas, concepts, and strategic efforts
|
|
188
|
(Single Answer)
Which personas are common in the Ideation Domain?
|
|
|
|
189
|
(Single Answer)
What table stores Planning Items?
|
- sn_align_core_product_idea
- sn_align_core_planning_item
- cmdb_ci_query_based_service
|
- sn_align_core_planning_item
|
|
190
|
(Select TWO)
Which records extend the Planning Item table?
|
|
|
|
191
|
(Single Answer)
Why would a Product Idea be converted into a Demand?
|
- Because the initial evaluation indicates its potential value
- To create a taxonomy node
- To define reconciliation priority
|
- Because the initial evaluation indicates its potential value
|
|
192
|
(Single Answer)
What benefit is achieved by linking a Product Idea to a Business Application?
|
- Disable lifecycle transitions
- Visibility of planned work tied to the application
|
- Visibility of planned work tied to the application
|
|
193
|
(Single Answer)
Which workspace is used to view Business Applications in Enterprise Architecture?
|
- Strategic Planning Workspace
- Digital Portfolio Workspace
- Enterprise Architecture Workspace
|
- Enterprise Architecture Workspace
|
|
194
|
(Single Answer)
Which view must be configured to see Planning Items related to a Business Application?
|
|
|
|
195
|
(Select TWO)
Which records appear in the Planning Items related list for a Business Application?
|
|
|
|
196
|
(Single Answer – Trick)
Are Foundation domain tables used in CMDB relationships?
|
|
|
|
197
|
(Single Answer)
Which is a CMDB table in the Foundation domain?
|
|
|
|
198
|
(Single Answer)
What benefit does associating a Support Group to a Service Offering provide?
|
- Streamlines incident routing
|
- Streamlines incident routing
|
|
199
|
(Single Answer)
What benefit does associating a Change Group to a Service Offering provide?
|
- Enables lifecycle inheritance
- Streamlines change routing
|
- Streamlines change routing
|
|
200
|
(Single Answer)
What does the Unified Map combine?
|
- Multiple sources including Service Mapping, Discovery, and CSDM relationships
- Only manual relationships
|
- Multiple sources including Service Mapping, Discovery, and CSDM relationships
|
|
201
|
(Select THREE)
Unified Map enables:
|
- Configuration of Data Manager policies
- Visualization of upstream dependencies
- Visualization of downstream dependencies
|
- Visualization of upstream dependencies
- Visualization of downstream dependencies
|
|
202
|
(Single Answer)
Which field auto-populates Assignment Group on an Incident?
|
|
|
|
203
|
(Single Answer)
Which field auto-populates Assignment Group on a Change?
|
|
|
|
204
|
(Single Answer)
Which scheduled job adds new CIs to CMDB Groups based on query criteria?
|
- DPM Daily Data Collection
- Update Query Based Services
|
- Update Query Based Services
|
|
205
|
(Single Answer)
Which scheduled job synchronizes group values from Service Offering to underlying CIs?
|
- Update Query Based Services
- DPM Daily Data Collection
|
|
|
206
|
(Single Answer)
What overall benefit does implementing CSDM provide?
|
- Service-aware, business-aligned IT ecosystem
- Removes need for governance
|
- Service-aware, business-aligned IT ecosystem
|
|
207
|
(Single Answer)
What is the purpose of the Identification and Reconciliation Engine (IRE)?
|
- Process payloads to maintain the CMDB
|
- Process payloads to maintain the CMDB
|
|
208
|
(Single Answer)
When are duplicate records determined by the IRE?
|
- When discovery runs twice
- When two or more CIs match based on identification rules
- When reconciliation fails
- When two CIs have the same lifecycle
|
- When two or more CIs match based on identification rules
|
|
209
|
(Select TWO)
Which methods are listed as sources for ingesting CI data?
|
|
|
|
210
|
(Single Answer)
What does CMDB stand for?
|
- Configuration Managed Data Base
- Configuration Management Database
- Centralized Model Data Base
- Configuration Model Dependency Base
|
- Configuration Management Database
|
|
211
|
(Single Answer)
What does the CMDB store?
|
- Configuration Items (CIs) and their relationships
|
- Configuration Items (CIs) and their relationships
|
|
212
|
(Single Answer)
Which feature narrows the Configuration Item reference field list?
|
|
|
|
213
|
(Single Answer)
Which tab in the CSDM Data Foundations Dashboard represents the earliest stage of maturity?
|
|
|
|
214
|
(Single Answer)
Which tab in the dashboard represents increasing maturity after Foundation?
|
|
|
|
215
|
(Select THREE)
Which relationships were configured in the Design & Planning domain lab?
|
- Business Capability → Business Application (Provided by)
- Business Application → Information Object (Uses)
- Service Instance → Taxonomy Node
- Service Instance → Technical Service Offering
|
- Business Capability → Business Application (Provided by)
- Business Application → Information Object (Uses)
- Service Instance → Technical Service Offering
|
|
216
|
(Single Answer)
What does a Business Service represent?
|
- Service type published to business users
|
- Service type published to business users
|
|
217
|
(Single Answer)
What uniquely defines the level of service in a Service Offering?
|
|
|
|
218
|
(Single Answer)
Which life cycle phase indicates a service is active and available to consumers?
|
|
|
|
219
|
(Single Answer)
Which domain is not operational and should not be used for Incident, Problem, or Change?
|
|
|
|
220
|
(Single Answer)
What benefit does the Unified Map provide during change evaluation?
|
- Removes upstream dependencies
- Full understanding of service context and ownership
|
- Full understanding of service context and ownership
|
|
221
|
(Select TWO)
What improves MTTR according to the Event Management section?
|
- Visibility of affected CIs
|
- Visibility of affected CIs
|
|
222
|
(Single Answer)
What indicates a major severity issue on the Service Dashboard?
|
|
|
|
223
|
(Single Answer)
Which CI caused the major severity issue in the Event Management simulation?
|
- CD-Service Instance/Application Service
|
|
|
224
|
(Single Answer)
What does the Impacted Services tab show on an alert record?
|
- Impacted service and its severity
|
- Impacted service and its severity
|
|
225
|
(Single Answer)
Which workspace allows viewing CI Health tile?
|
- Strategic Planning Workspace
- Digital Portfolio Workspace
|
|
|
226
|
(Single Answer)
What is the overall outcome of implementing CSDM across ITSM, ITOM, EA, and SPM?
|
- Organizing CIs for better management, tracking, and maintenance
- Defining reconciliation rules
- Creating lifecycle transitions
- Elimination of governance
- Removal of lifecycle management
|
- Organizing CIs for better management, tracking, and maintenance
|
|
227
|
(Single Answer)
What do Dynamic CI Groups automate?
|
- Reconciliation rule configuration
- Inclusion of CIs based on predefined criteria
|
- Inclusion of CIs based on predefined criteria
|
|
228
|
(Single Answer)
Why are Dynamic CI Groups beneficial?
|
- They reduce manual effort required to maintain groups
- They eliminate reconciliation
- They disable lifecycle states
- They remove need for Discovery
|
- They reduce manual effort required to maintain groups
|
|
229
|
(Select TWO)
Which components were used to populate the CMDB in the lab environment?
|
|
|
|
230
|
(Single Answer)
What field can be configured in CI Class Manager to apply across an entire CI class?
|
|
|
|
231
|
(Single Answer)
Which scheduled job synchronizes the Managed By Group configured in CI Class Manager?
|
- Update Query Based Services
- DPM Daily Data Collection
|
|
|
232
|
(Select THREE)
Which group fields are synchronized from the Service Offering to underlying CIs?
|
|
|
|
233
|
(Single Answer)
What happens if Managed By Group differs between CI Class Manager and Service Offering?
|
- Service Offering overrides
|
- Service Offering overrides
|
|
234
|
(Single Answer)
What is required before running the CSDM Data Sync job?
|
- Configure group values in CI Class Manager or Service Offering
|
- Configure group values in CI Class Manager or Service Offering
|
|
235
|
(Single Answer)
When a Dynamic CI Group is selected on a change form, what is automatically populated?
|
- Affected CIs related list
|
- Affected CIs related list
|
|
236
|
(Single Answer)
After unpacking a Dynamic CI Group, what can be adjusted?
|
- Removal of CIs not impacted by the change
|
- Removal of CIs not impacted by the change
|
|
237
|
(Single Answer)
After refreshing Impacted Services on a change record, what becomes visible?
|
- Services affected by the change request
- Only upstream dependencies
- Only downstream dependencies
|
- Services affected by the change request
|
|
238
|
(Single Answer)
Which navigation path is used to view Windows Servers in the lab?
|
- Configuration > Servers > Windows
- Service Portfolio > Servers
|
- Configuration > Servers > Windows
|
|
239
|
(Single Answer)
Which tab allows adding encoded queries to a CMDB Group?
|
- CMDB Group Contains Encoded Queries
|
- CMDB Group Contains Encoded Queries
|
|
240
|
(Single Answer)
What condition was used to build the Sydney Windows Servers CMDB Group?
|
- Class = Windows Server only
- Name starts with syd OR cd
|
- Name starts with syd OR cd
|
|
241
|
(Single Answer)
Which table classification applies to Dynamic CI Groups?
|
|
|
|
242
|
(Single Answer)
What must be configured to see Service Offerings on a Product Model?
|
- Add Offering->Model ID related list
- Configure CI Class Manager
|
- Add Offering->Model ID related list
|
|
243
|
(Single Answer)
What related list shows customers subscribed to a Business Service Offering?
|
|
|
|
244
|
(Single Answer)
What does adding Service Offering to the Sold Product form enable?
|
- Linking sold products to business service offerings
|
- Linking sold products to business service offerings
|
|
245
|
(Single Answer)
What is the primary strategic value of integrating CSM with SPM aligned to CSDM?
|
- Disabling lifecycle governance
- Tying customer-facing service delivery to underlying services
- Eliminating reconciliation
|
- Tying customer-facing service delivery to underlying services
|
|
246
|
(Single Answer)
Which tool is used to create Business Services and Business Service Offerings in the lab?
|
- Strategic Planning Workspace
|
|
|
247
|
(Single Answer)
Which lifecycle phase must a service be in to display KPI metrics?
|
|
|
|
248
|
(Select TWO)
Which fields are configured on the Team tab of a Service Offering?
|
|
|
|
249
|
(Single Answer – Trick)
Is a Business Application version specific?
|
|
|
|
250
|
(Single Answer)
Which domain maps out how to build a new service and what you need?
|
|
|
|
251
|
(Single Answer)
Which personas are associated with the Service Delivery domain?
|
- Service Instance Owners and Service Providers
|
- Service Instance Owners and Service Providers
|
|
252
|
(Single Answer)
Which domain helps people use services and measures if they’re working well?
|
|
|
|
253
|
(Select THREE)
Which are selectable in the Service field on an Incident form?
|
- Technology Management Service
|
- Technology Management Service
|
|
254
|
(Select TWO)
Which are selectable in the Service Offering field on an Incident form?
|
- Business Service Offering
- Technology Management Service Offering
|
- Business Service Offering
- Technology Management Service Offering
|
|
255
|
(Single Answer)
What does selecting Open in Dependency Views allow you to see?
|
- Only upstream dependencies
- Relationships between service instance, offerings, business application, and capability
|
- Relationships between service instance, offerings, business application, and capability
|
|
256
|
(Single Answer)
What becomes visible when changing perspective to Business Application in Dependency Views?
|
|
|
|
257
|
(Single Answer)
What does the CI Health tile provide visibility into?
|
- Recent incidents and changes opened against the CI
|
- Recent incidents and changes opened against the CI
|
|
258
|
(Select THREE)
Unified Map displays:
|
- Infrastructure connections
|
- Infrastructure connections
|
|
259
|
(Single Answer)
What color indicates a healthy service on the Service Dashboard?
|
|
|
|
260
|
(Single Answer)
Which tool was used to simulate events?
|
|
|
|
261
|
(Single Answer)
What severity was selected in the Event Generator simulation?
|
|
|
|
262
|
(Single Answer)
What automatically opens and associates with a CI after generating an event?
|
|
|
|
263
|
(Single Answer)
What interface opens when selecting Service Map from the Service Dashboard?
|
- Strategic Planning Workspace
|
|
|
264
|
(Single Answer)
Which downstream CI was identified as the root cause in the simulation?
|
- CD-Service Instance/Application Service
|
|
|
265
|
(Single Answer)
What improves root cause analysis and business impact assessment according to the Change Management section?
|
- Store only hardware assets
- Maintain configuration items and their relationships
- Replace Service Portfolio Management
- Store only dynamic CI groups
|
- Maintain configuration items and their relationships
|
|
266
|
(Single Answer)
Which engine processes payloads to maintain the CMDB?
|
- Identification and Reconciliation Engine (IRE)
|
- Identification and Reconciliation Engine (IRE)
|
|
267
|
(Select TWO)
Duplicate records are determined when:
|
- Two or more CIs match based on identification rules
- Reconciliation priority conflicts
|
- Two or more CIs match based on identification rules
|
|
268
|
(Single Answer)
Which class was selected in CI Class Manager during the lab?
|
|
|
|
269
|
(Single Answer)
Which navigation path is used to access CI Class Manager?
|
- Configuration > CI Class Manager
- User Administration > CI Class Manager
|
- Configuration > CI Class Manager
|
|
270
|
(Single Answer)
Which option allows viewing class hierarchy in CI Class Manager?
|
|
|
|
271
|
(Single Answer)
Which scheduled job must be executed to sync Managed By Group configured at class level?
|
- Update Query Based Services
- DPM: Daily Data Collection
|
|
|
272
|
(Select THREE)
Which roles/personas are mentioned in the Foundation domain?
|
|
|
|
273
|
(Single Answer)
Which table is used to define geographical positions?
|
|
|
|
274
|
(Single Answer)
What attribute allows building a location hierarchy?
|
|
|
|
275
|
(Single Answer)
Which metric provides insight into hierarchical location structure adherence?
|
- Base System Service Tables
- Technical Service Reference
- Application Service Relationship
|
|
|
276
|
(Single Answer)
Which domain represents referential data not used in CMDB relationships?
|
|
|
|
277
|
(Single Answer)
What is the purpose of Business Capability in the lab?
|
- Represent infrastructure components
- Rationalize and prioritize spending on applications and services
- Replace business services
|
- Rationalize and prioritize spending on applications and services
|
|
278
|
(Single Answer)
Which relationship filter was used to link Business Capability to Business Application?
|
- Class is Business Application
- Business Application.Name starts with CD
- Category equals Customer Support
|
- Business Application.Name starts with CD
|
|
279
|
(Single Answer)
Which record type represents business-relevant data or digital content?
|
|
|
|
280
|
(Single Answer)
Which filter condition was used to link Business Application to Information Object?
|
- Class is Information Object AND Name starts with cd
|
- Class is Information Object AND Name starts with cd
|
|
281
|
(Single Answer)
Which domain represents technology management services portfolio?
|
|
|
|
282
|
(Single Answer)
Technology Management Services typically underpin which types of services?
|
- Business or application services
|
- Business or application services
|
|
283
|
(Single Answer)
What population method was selected for the Service Instance in the lab?
|
|
|
|
284
|
(Single Answer)
Which CI was manually associated with the Service Instance?
|
|
|
|
285
|
(Single Answer)
What does the CSDM Data Foundations Dashboard provide?
|
- A health check of your CSDM implementation
- Reconciliation configuration
|
- A health check of your CSDM implementation
|
|
286
|
(Single Answer)
How are dashboard metrics updated?
|
|
|
|
287
|
(Select THREE)
Which metrics appear under the Fly tab?
|
- Information Objects with Business Application relationship
- Business Application with Information Object Relationship
- Base System Service Tables
- Application Services with Business Application Relationships
|
- Information Objects with Business Application relationship
- Business Application with Information Object Relationship
|
|
288
|
(Select TWO)
Which metrics appear under the Fly tab?
|
- Information Objects with Business Application relationship
- Business Application with Information Object Relationship
- Base System Service Tables
- Technical Service Offering with Reference to Technical Service
|
- Information Objects with Business Application relationship
- Business Application with Information Object Relationship
|
|
289
|
(Single Answer)
What is required for KPI metrics to display in DPM?
|
- Lifecycle phase = Retired
- Lifecycle phase = Planning
- Lifecycle phase = Catalog
|
- Lifecycle phase = Catalog
|
|
290
|
(Single Answer)
Which related list was added to Business Service Offering to view incidents opened against the offering?
|
|
|
|
291
|
(Single Answer)
Which related list allows service owners to see which customers subscribed to an offering?
|
|
|
|
292
|
(Single Answer)
What automatically populates when escalating a Case to an Incident?
|
- Contact and case reference
|
- Contact and case reference
|
|
293
|
(Single Answer)
Where can you verify the case that an incident was created from?
|
- Customer Cases related list
|
- Customer Cases related list
|
|
294
|
(Single Answer)
What visibility does the Sold Products related list provide on the Account form?
|
- Subscribed sold product and associated business service offering
|
- Subscribed sold product and associated business service offering
|
|
295
|
(Single Answer)
What is the primary value of integrating CSM with SPM within CSDM guidance?
|
- Eliminating reconciliation
- Removing lifecycle states
- Tying customer-facing service delivery to underlying services
|
- Tying customer-facing service delivery to underlying services
|
|
296
|
(Single Answer)
What does Service Portfolio owner field represent?
|
- Person responsible for the service portfolio
|
- Person responsible for the service portfolio
|
|
297
|
(Single Answer)
What determines whether a user sees records under “Owned by me” in DPM Workspace?
|
|
|
|
298
|
(Single Answer)
What must be modified in the DPM: Daily Data Collection job for training purposes?
|
|
|
|
299
|
(Single Answer)
Which tab shows KPI metrics for a specific Service Offering in DPM?
|
|
|
|
300
|
(Select TWO)
Which appear under the Run tab for a Service Offering?
|
- Performance snapshot KPIs
|
- Performance snapshot KPIs
|
|
301
|
(Single Answer)
What happens if a service instance does not display on the Service Dashboard?
|
- Verify operational status is set to operational
- Change lifecycle to Design
|
- Verify operational status is set to operational
|
|
302
|
(Single Answer)
What color indicates healthy operational standing on the Service Dashboard?
|
|
|
|
303
|
(Single Answer)
Which CI class was selected when manually populating a Service Instance?
|
|
|
|
304
|
(Single Answer)
Which record type is classified as a type of service in ServiceNow?
|
|
|
|
305
|
(Single Answer)
What is the final summarized benefit of implementing CSDM according to the lab?
|
- Service-aware, business-aligned IT ecosystem
- Remove lifecycle governance
|
- Service-aware, business-aligned IT ecosystem
|
|
306
|
(Single Answer)
What is the purpose of the Playbook shown next to metrics in the CSDM Data Foundations Dashboard?
|
- Configure lifecycle rules
- Explain metric importance and remediation plays
|
- Explain metric importance and remediation plays
|
|
307
|
(Select TWO)
Which metrics appear under the Run tab?
|
- Business Service Offerings with Application Service Relationship
- Application Services with Business Service Offering Relationship
- Technical Service Offering with Reference to Technical Service
|
- Business Service Offerings with Application Service Relationship
- Application Services with Business Service Offering Relationship
|
|
308
|
(Single Answer)
Which metric confirms no custom tables were created for services?
|
- Application Service Relationship
- Base System Service Tables
- Information Object Relationship
|
- Base System Service Tables
|
|
309
|
(Single Answer)
What improves Mean Time to Resolution (MTTR) according to the Incident Management section?
|
- CSDM relationships and visibility
- Deleting duplicate records
|
- CSDM relationships and visibility
|
|
310
|
(Single Answer)
If no support group is assigned at the CI level, where does assignment group derive from?
|
|
|
|
311
|
(Single Answer)
What enables impact analysis for incidents, changes, and problems?
|
|
|
|
312
|
(Single Answer)
What does selecting “Select All” in Unified Map filter panel do?
|
- Displays all relationships configured throughout the lab
- Removes dynamic CI groups
|
- Displays all relationships configured throughout the lab
|
|
313
|
(Single Answer)
What happens when selecting an active incident tile in Unified Map?
|
- The referenced CI is highlighted
|
- The referenced CI is highlighted
|
|
314
|
(Single Answer)
What is Enterprise Architecture formerly known as?
|
- Application Portfolio Management (APM)
|
- Application Portfolio Management (APM)
|
|
315
|
(Single Answer)
CSDM benefits Enterprise Architecture by providing:
|
- Automatic lifecycle enforcement
- Standardized structured data model
|
- Standardized structured data model
|
|
316
|
(Select TWO)
Event Management benefits from CSDM by improving:
|
|
|
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317
|
(Single Answer)
What operational shift does CSDM enable for Event Management?
|
- Technical-only monitoring
|
|
|
318
|
(Single Answer)
What severity color appeared for major issue on dashboard?
|
|
|
|
319
|
(Single Answer)
What offers clear visibility into impacted CI requiring immediate action?
|
- Unified Map highlighting downstream CI
|
- Unified Map highlighting downstream CI
|
|
320
|
(Single Answer)
Which table stores Product Ideas?
|
- sn_align_core_product_idea
- sn_align_core_planning_item
|
- sn_align_core_product_idea
|
|
321
|
(Single Answer)
Which table stores Planning Items?
|
- sn_align_core_product_idea
- sn_align_core_planning_item
- cmdb_ci_query_based_service
|
- sn_align_core_planning_item
|
|
322
|
(Single Answer)
Which record type extends the Planning Item table?
|
|
|
|
323
|
(Single Answer)
Where are associated planning items visible after configuration?
|
- Planning Items related list
|
- Planning Items related list
|
|
324
|
(Single Answer)
What advantage does linking strategy to Business Application provide?
|
- Deletes duplicate records
- Provides pipeline visibility without navigating multiple modules
|
- Provides pipeline visibility without navigating multiple modules
|
|
325
|
(Single Answer)
What risk is avoided if an application is slated for retirement?
|
|
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|
326
|
(Single Answer)
What table stores Dynamic CI Groups?
|
- sn_align_core_planning_item
- cmdb_ci_query_based_service
|
- cmdb_ci_query_based_service
|
|
327
|
(Select TWO)
Dynamic CI groups reduce which operational risks?
|
- Manual maintenance effort
- Outdated group membership
- Lifecycle inheritance errors
|
- Manual maintenance effort
- Outdated group membership
|
|
328
|
(Single Answer – Trick)
A CMDB group is:
|
- A collection of CIs organized for management
- A dynamic query-based service
|
- A collection of CIs organized for management
|
|
329
|
(Single Answer)
What scheduled job synchronizes support, change, and managed by groups from offering to CIs?
|
- Update Query Based Services
- DPM Daily Data Collection
|
|
|
330
|
(Select TWO)
Which attributes are synchronized by CSDM Data Sync?
|
|
|
|
331
|
(Single Answer – Precedence Trick)
If Managed By Group is set in both CI Class Manager and Service Offering, which takes precedence?
|
|
|
|
332
|
(Single Answer)
Which job adds up to 100 new CIs at a time that meet CMDB group query criteria?
|
- Update Query Based Services
|
- Update Query Based Services
|
|
333
|
(Single Answer – Change Scenario)
When a Dynamic CI Group is selected on a change form, what occurs?
|
- Only the group name is stored
- Member CIs are automatically unpacked into Affected CIs
- Identification rules execute
|
- Member CIs are automatically unpacked into Affected CIs
|
|
334
|
(Select TWO)
After unpacking a dynamic CI group on a change form, what actions are possible?
|
- Override identification rules
- Delete the service portfolio
- Recalculate impacted services
|
- Recalculate impacted services
|
|
335
|
(Single Answer)
What benefit does unpacking dynamic CI groups provide to Change Management?
|
- Deletes duplicate records
- Removes need for assignment groups
- Reduces triage time and minimizes misrouting
|
- Reduces triage time and minimizes misrouting
|
|
336
|
(Single Answer – Trick)
Dynamic CI Groups are classified as:
|
|
|
|
337
|
(Single Answer)
Which field determines incident assignment routing?
|
|
|
|
338
|
(Single Answer)
Which field determines change assignment routing?
|
|
|
|
339
|
(Single Answer – Trick)
Support, Change, and Managed By groups are:
|
- Discoverable via Discovery
|
|
|
340
|
(Single Answer)
Which tab must be configured in Service Builder to associate Dynamic CI Group to an offering?
|
|
|
|
341
|
(Single Answer)
CMDB groups rely on what to define membership?
|
|
|
|
342
|
(Select TWO)
Dynamic CI groups improve:
|
|
|
|
343
|
(Single Answer – Trick)
Which domain do Dynamic CI Groups support operationally?
|
|
|
|
344
|
(Single Answer)
Which dashboard metric improves when hierarchical locations are configured?
|
- Technical Service Offering reference
- Base System Service Tables
- Application Service Relationship
|
|
|
345
|
(Single Answer – High Difficulty)
Why is using Service Offerings + Dynamic CI Groups superior to only using CI Class Manager for group assignments?
|
- It removes need for scheduled jobs
- It provides more granular and flexible control
- It disables lifecycle inheritance
|
- It provides more granular and flexible control
|
|
346
|
(Single Answer)
Which scorecard monitors duplicate, stale, and orphaned CIs?
|
|
|
|
347
|
(Single Answer)
Why are duplicate CIs created according to training content?
|
- Identification Rules match multiple CIs
|
- Identification Rules match multiple CIs
|
|
348
|
(Single Answer – Trick)
What must be reviewed first before using the Deduplication Wizard?
|
|
|
|
349
|
(Select TWO)
Good CMDB governance ensures:
|
|
|
|
350
|
(Single Answer)
What feature allows filtering CI reference fields to narrow down selections?
|
|
|
|
351
|
(Single Answer – Scenario)
An organization wants to control which CI classes appear in Incident forms. What should be configured?
|
|
|
|
352
|
(Single Answer)
What dashboard supports improvement of CSDM maturity?
|
- CSDM Data Foundations Dashboard
|
- CSDM Data Foundations Dashboard
|
|
353
|
(Single Answer – Trick)
If a metric scores low, what is provided to improve it?
|
|
|
|
354
|
(Single Answer)
Which job synchronizes Managed By Group from CI Class Manager to CIs?
|
- Update Query Based Services
|
|
|
355
|
(Single Answer – Governance Depth)
What improves data quality across processes when using Dynamic CI Groups?
|
- Automated group synchronization
|
- Automated group synchronization
|
|
356
|
(Select TWO)
CMDB Health supports which objectives?
|
- Critical Success Factors (CSF)
|
- Critical Success Factors (CSF)
|
|
357
|
(Single Answer – Trick)
Which scenario most likely causes technical debt?
|
- Creating custom service tables unnecessarily
|
- Creating custom service tables unnecessarily
|
|
358
|
(Single Answer)
Which governance concept ensures upgradeability?
|
- Ignoring lifecycle states
- Using OOB tables and relationships
|
- Using OOB tables and relationships
|
|
359
|
(Single Answer – Scenario)
A CI must inherit group data from a service offering. What must run?
|
- DPM Daily Data Collection
|
|
|
360
|
(Single Answer)
Which workspace provides CI Health tile visibility?
|
- Strategic Planning Workspace
- Digital Portfolio Workspace
|
|
|
361
|
(Select TWO)
Unified Map displays:
|
|
|
|
362
|
(Single Answer – Trick)
Which improves risk assessment in Change Management?
|
|
|
|
363
|
(Single Answer)
Which metric demonstrates use of base system tables?
|
- Base System Service Tables
- Business Application Relationship
|
- Base System Service Tables
|
|
364
|
(Single Answer – Hard Trick)
Why is lifecycle phase important for governance?
|
- It controls identification rules
- It controls reconciliation
- It controls KPI visibility
|
- It controls KPI visibility
|
|
365
|
(Single Answer – Governance Summary)
What does CSDM enable beyond organizing the CMDB?
|
- Service-aware, business-aligned IT ecosystem
|
- Service-aware, business-aligned IT ecosystem
|
|
366
|
(Single Answer)
What is the primary business value of CMDB according to the labs?
|
- Enable visibility, impact analysis, and service alignment
- Replace ServiceNow products
|
- Enable visibility, impact analysis, and service alignment
|
|
367
|
(Select TWO)
Unified Map supports:
|
|
|
|
368
|
(Single Answer)
Which map perspective makes Information Objects visible?
|
- Business Application perspective
- Service Offering perspective
|
- Business Application perspective
|
|
369
|
(Single Answer – Trick)
Application Services are selectable in Incident because they are:
|
|
|
|
370
|
(Single Answer)
Which component shows recent incidents and changes opened against a CI?
|
|
|
|
371
|
(Select TWO)
CSDM improves Incident Management by:
|
- Removing service relationships
|
|
|
372
|
(Single Answer – Hard Scenario)
If a Windows Server supports a Service Instance and experiences an event, what improves MTTR?
|
- Service Map showing downstream CI
|
- Service Map showing downstream CI
|
|
373
|
(Single Answer)
Which object underpins one or more Business Capabilities?
|
|
|
|
374
|
(Single Answer)
Which domain represents logical design of enterprise applications?
|
|
|
|
375
|
(Single Answer – Trick)
Business Applications should NOT be used in:
|
- Incident, Problem, Change
|
- Incident, Problem, Change
|
|
376
|
(Single Answer)
Which domain includes Technology Management Services?
|
|
|
|
377
|
(Select THREE)
Technology Management Service Offerings may be broken into:
|
|
|
|
378
|
(Single Answer)
Which wizard creates a Service Instance?
|
- Application Service Wizard
|
- Application Service Wizard
|
|
379
|
(Single Answer – Trick)
Service Population Method “Manual” means:
|
- Administrator manually selects CIs
|
- Administrator manually selects CIs
|
|
380
|
(Single Answer)
Which table stores Information Objects?
|
- sn_align_core_planning_item
|
|
|
381
|
(Single Answer)
Which relationship type links Business Application to Information Object?
|
|
|
|
382
|
(Single Answer – Hard Trap)
Which relationship links Business Capability to Business Application?
|
|
|
|
383
|
(Single Answer)
Which tab shows service instance dependencies in DPM?
|
|
|
|
384
|
(Single Answer)
What happens when dynamic CI group is selected on change form?
|
|
|
|
385
|
(Single Answer)
Which domain is newly added in CSDM 5?
|
|
|
|
386
|
(Single Answer)
Who are common personas in Ideation domain?
|
|
|
|
387
|
(Single Answer)
What converts a Product Idea into executable work?
|
|
|
|
388
|
(Single Answer)
Where are planning items visible on Business Application after configuration?
|
- Planning Items related list
|
- Planning Items related list
|
|
389
|
(Select TWO)
CSDM aligns CSM and SPM by ensuring:
|
- Customer-facing services tie to underlying services
- Consistent service mapping
- Removal of Service Builder
|
- Customer-facing services tie to underlying services
- Consistent service mapping
|
|
390
|
(Single Answer)
Which related list allows visibility to customers impacted by an offering?
|
|
|
|
391
|
(Single Answer)
Which object connects Sold Product to Business Service Offering?
|
|
|
|
392
|
(Single Answer)
When a case is escalated to an incident, which field auto-populates?
|
|
|
|
393
|
(Single Answer – Final Governance Trap)
If CI Class Manager sets Managed By Group, but offering sets another value, what occurs?
|
- CI Class Manager overrides
|
|
|
394
|
(Single Answer)
Which dashboard supports improving CSDM maturity journey?
|
- CSDM Data Foundations Dashboard
|
- CSDM Data Foundations Dashboard
|
|
395
|
(Single Answer)
Which domain spans ServiceNow products and supports configuration strategies?
|
|
|
|
396
|
(Select TWO)
CSDM improves Change Management by:
|
- Providing business impact visibility
- Routing change tasks automatically
- Removing CI relationships
- Deleting duplicate records
|
- Providing business impact visibility
- Routing change tasks automatically
|
|
397
|
(Single Answer)
Which relationship allows consumption visibility between application and service?
|
|
|
|
398
|
(Single Answer)
Which tab is most mature stage in CSDM dashboard journey?
|
|
|
|
399
|
(Single Answer)
Which lifecycle phase indicates service is active and available?
|
|
|
|
400
|
(Single Answer)
Which field is critical for Digital Portfolio Management ownership?
|
|
|
|
401
|
(Single Answer)
Which table stores Demands?
|
- sn_align_core_product_idea
- cmdb_ci_query_based_service
|
|
|
402
|
(Single Answer)
Which visualization combines Service Mapping, Discovery, and CSDM relationships?
|
|
|
|
403
|
(Single Answer)
What improves operational efficiency across ITSM and ITOM when using CSDM?
|
- Deleting lifecycle states
- Structured relationships and governance
- Removing Service Portfolio
|
- Structured relationships and governance
|
|
404
|
(Single Answer – Final Integration)
CSDM alignment enables value across:
|
|
|
|
405
|
(Final Mastery Question – Select THREE)
Implementing CSDM results in:
|
- Elimination of governance
|
|