Questions (60)

What Service Catalog feature do you use to organize items into logical groups?

• Variable Sets

• Sections

• Catalog items

• Categories

When creating a new notification, what must you define? (Choose three.)

• Settings for handing inactive user accounts

• The associated knowledge base

• Under what conditions is the notification sent

• Who receives the notification

• What the content of the notification

You have been asked to create a way for users to order a new iPhone, but only if they get two levels of approval. The approvers and users should be automatically notified at each approval level. What feature would you use to manage the approvals and notifications?

• Approval Chains

• Approver Delegates

• Parent-Child Approvers

• Approval Criteria

• Flows

Groups are stored in what table?

• User Group [user_groups]

• User Groups [sn_user_groups]

• Group [sys_user_group]

• Group [sn_sys_user_group]

• Groups [sys_user_groups]

When managing tags, you can adjust who is able to see it. What are the visibility options? (Choose three.)

• Admins

• Groups and Users

• Me

• Roles and Permissions

• Everyone

On the Form header, which icon do you use to access form templates?

• Pages

• More Options (...)

• Paperclip

• Stamp

When using the Data Pill Picker, use which keys to dot-walk to fields in other tables?

• Arrows

• Plus, Minus

• Ctrl <, Ctrl >

• Ctrl C, Ctrl V

• Shift F4, Shift F5

In what order are Access Controls evaluated?

• Field-level - most general to most specific; then Row-level - most specific to most general

• Table-level - most specific to most general; then Field-level - most specific to most general

• Table-level - most specific to most general, then Row-level - most specific to most general

• Field-level - most specific to most general; then Table-level - most specific to most general

For your implementation, the following tables are extended from each other:
• Incident table is extended from Task table.
• Super Incident table is extended from Incident table.

In this situation, which table(s) are Parent, Child and Base tables? (Choose five.)

• Super Incident table is a Parent table

• Incident table is a Child table

• Super Incident table is a Base table

• Incident table is a Base table

• Incident table is a Parent table

• Task table is a Child table

• Task table is a Base table

• Task table is a Parent table

• Super Incident table is a Child table

What capability allows users to create dashboards with widgets to visualize data over time in order to identify areas of improvement?

• Reporting

• Scheduled Reports

• Performance Analytics

• Analytics Reports

Which type of ServiceNow script runs on the web browser?

• Server script

• Local script

• Client script

• Database script

Which displays the list of activities, or history, on a form?

• History Menu

• Formatter

• Sidebar

• Dictionary

When testing a catalog item, having a manager approval flows, which of these best practices would you follow? (Choose three.)

• Make sure the latest flows are activated.

• Use your Admin account, so you can approve the items quickly.

• Create and select your Testing Update Set, before starting the test cases.

• Make sure the requester's user record has a manager specified.

• Impersonate the requester to ensure the form works.

• Use the instance Incognito setting to quickly toggle between requester and approver.

Which statement correctly describes the differences between a Client Script and a Business Rule?

• A Client Script executes on the server and a Business Rule executes on the client

• A Client Script executes on the client and a Business Rule executes on the server

• A Client Script executes before a record is loaded and a Business Rule executes after a record is updated

• A Client Script executes before a record is loaded and a Business Rule executes after a record is loaded

What are the benefits of building flows using Flow Designer? (Choose three.)

• Provides built-in libraries /API for complex coding

• Provides IDE for complicated scripting

• Automatically populates SLA records

• Provides natural-language descriptions of flow logic

• Supports No-Code application development

• Supports easy integration with 3rd party systems

What feature do you use to specify which users are able to access a Service Catalog Item?

• Catalog User Role

• Can Read Role

• User Criteria

• Can Order Tab

What type of field has a drop down list, from which you can pick from pre-defined options?

• Option

• Choice

• Drop down

• Picker

Which application is used primarily to load data into ServiceNow?

• Import Management

• Import Hub

• Data Import Configuration

• System Import Sets

The ServiceNow platform supports a wide variety of plug-and-play applications. You can choose from the included workflows of build your own workflow: Which of these workflows are included in the platform? (Choose three.)

• Customer Workflows

• IT Workflows

• Federal Workflows

• Employee Workflows

• Manufacturing Workflows

• Infrastructure Workflows

When looking at a long list of records, you want to quickly filter, to show only those which have Category of Hardware. How might you do that?

• On the Category column header, right click and select Show > Hardware

• Right click on magnifier, type Hardware and click enter

• On Breadcrumb, click > icon, type Hardware and click enter

• On the list, locate and right click on the value Hardware, select Show Matching

What is a formatter? Select one of the following.

• A formatter is a form element used to display information that is not a field in the record

• A formatter is a set of conditions applied to a table to help find and work with data

• A formatter allows you to populate fields automatically

• A formatter allows you to configure applications on your instance

When searching using the App Navigator search field, what can be returned? (Choose four.)

• Names of Applications and Modules

• Names of Modules

• Names of Applications

• Favorites

• History Records

• Titles of Dashboard Gauges

Two departments (HR Onboarding and Facilities) have come to you, asking for a way for employees to request event room set up services. The requirements are the same for the form and the task routing to the Facilities' assignment group.

✑ For HR, the item will be used primarily for the Onboarding coordinators, for employee orientation sessions.
✑ For Facilities, the item will be used for anyone in the company who needs room set up services.

However, both departments have their own service catalogs. What do you do, to support these requirements?

• Create one Catalog Item for HR Event Room Set Up and one for Facilities Event Room Set Up; then publish each to the appropriate Catalog.

• Create one Catalog Item for Event Room Set Up; then publish to both Catalogs.

• Create one Catalog Item for Event Room Set Up; then publish to the Parent Catalog, which is accessible to both HR and Facilities.

• Create one Catalog Item for Event Room Set Up; then use ACLs to control access.

Buttons, form links, and context menu items are all examples of what type of functionality?

• Client Script

• UI Policy

• UI Action

• Business Rule

What type of field is Boolean and appears as a check box?

• Yes/No

• True/False

• On/Off

• Binary

• 0/1

Which of the following are a type of client scripts supported in ServiceNow? (Choose four.)

• onUpdate

• onSubmit

• onCellEdit

• onLoad

• onEdit

• onChange

• onSave

When working on a form, what is the difference between Insert and Update operations?

• Insert creates a new record and Update saves changes, both remain on the form

• Insert creates a new record and Update saves changes, both exit the form

• Insert saves changes and exits the form, Update saves changes and remains on the form

• Insert saves changes and remains on the form, Update saves changes and exits the form

An administrator creates “customer_table_admin” and “customer_table_user” roles for the newly created "Customer Table”. Which ACL rule would grant access to all rows and all fields to both the customer_table_admin and customer_table_user roles?

• customer.field

• customer.all

• customer.none

• customer.*

The wait time for end users is based on the round-trip between the client and the server. What activities are included in the round-trips?

• Insert + Verify

• Request + Response

• Save + Update

• Write + Read

• Submit + Query

When a flow runs an action, it generates a runtime value, which stays the same for the duration of the flow. What is the name of this runtime value?

• Input runtime value

• Sequence runtime value

• Starting runtime value

• Trigger runtime value

• Data pill runtime value

Which field (or fields) is used as a unique key during imports?

• Match Fields

• Coalesce Fields

• Key Fields

• Sys IDs

What is the definition of a group?

• A collection of subject matter experts

• A team of users

• An escalation pod

• A collection of users

• A department

What would you do, on a list, if you wanted to show the records in groups, based on the column category? (Choose two.)

• On list Context Menu, select Group By > Category

• On the Filter Menu, select Group By > Category

• Click Group On icon, select Category

• On Navigator Filter, type tablename.group.category and press enter

• On the Category column title, click Context menu > Group By Category

On a list, what does each row show?

• A record

• A filter

• A field

• A table

Which data consistency settings can be achieved using UI Policy? (Choose three.)

• Setting fields mandatory

• Setting fields to accept the data in an expected format

• Setting fields to accept the data with ‘n’ number of characters

• Setting fields hidden

• Settings fields read-only

What is a key difference between Reporting and Performance Analytics?

• Performance Analytics shows KPIs; Reporting does not.

• Performance Analytics contains snapshots of data taken over time; Reporting shows only the data as it is, at the moment the report is run.

• Performance Analytics can show trends; Reports cannot.

• Reports can be run on a scheduled basis; Performance Analytics cannot.

• Performance Analytics data can be published to Dashboards; Reports cannot.

The customer has asked that you change the default layout of the Task list. They would like these columns, in this order:

• Number
• Task Type
• Parent
• Short Description
• Assignment Group
• Assignee
• Updated

After navigating to the list, where would you click, to meet this requirement?

• Click List Context Menu > Personalize List

• Click List Context Menu > Configure > Columns

• Right click List Gear icon > Configure > Columns

• Right click on any column header, Context Menu > Configure > List Layout

If users would like to locate and assign a task to themselves in the Platform, what action could they perform from the list view to make the assignment? (Choose two.)

• Select the record using the check box, then select the Person icon

• Select the record using the check box then select the Assign To Me UI action on the List Header

• Double click on the Assigned to value, type the name of the user, and select the green check

• Right click on the Task number and select the Assign to me option in the menu

• Select the Task number, and select the Assign to me UI action on the form

When a user reports that they are not able to see modules on the application navigator, what can you do, to see what modules are visible to them?

• Launch a NowChat window

• Impersonate the user

• Install the Bomgar plug-in

• Initiate a Connect Chat session

• Look up their password, so you can login with their account

What type of user (persona) has clearly defined paths and workflows in the platform and have one or more roles (ie itil and approver_user)?

• Service Desk User

• Process User

• Workflow User

• Request Fulfiller

• ITSM User

• Approving Manager

What helps to define the structure of a catalog item form that is displayed to the customer?

• Order Guides

• Catalog Definition

• Catalog Description

• Variables

Security rules are defined to restrict the permissions of users from viewing and interacting with data. What are these security rules called?

• User Authentication Rules

• CRUD Rules

• Access Control Rules

• Role Assignment Rules

• Scripted User Rules

On Access Control Definitions, what are ways you can set the permissions on a Table? (Choose three.)

• Groups

• Script that sets the answer variable to true or false

• CRUD

• Roles

• Conditional Expressions

What are the components that make up a filter condition? (Choose three.)

• Value

• Operator

• Match Criteria

• Column

• Field

Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that is specific to the Incident table and the Major
Incident field?

• incident.major_incident

• Incident.Major_Incident

• incident=>major_incident

• incident<=>major_incident

• incident||major_incident

User records are stored in which table?

• User [s_user]

• User [u_sys_user]

• User [sys_user]

• User [sn_user]

Which tab on the knowledge base record, would you use to identify the sets of users who are able to read articles in that knowledge base?

• Can Read

• Access List

• Can Access

• Accessible to

Which group of permissions is used to control Application and Module access?

• Access Control Rules

• UI Policies

• Roles

• Assignment Rules

A REQ number in the Service Catalog represents`¦

• the individual item in the order.

• the order number.

• the stage.

• the task to complete.

Which one of the following statements is true about Column Context Menus?

• It displays actions such as creating quick reports, configuring the list, and exporting data

• It displays actions related to filtering options, assigning tags, and search

• It displays actions related to viewing and filtering the entire list

• It displays actions such as view form, view related task, and add relationship

Which ServiceNow products can be used to discover and populate the CMDB? (Choose two.)

• CMDB Integration Dashboard

• Discovery

• IntegrationHub ETL

• Finder

• CMDB Plug-in

What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?

• FULFILLMENT (Number)>RITM (Number)>TASK (Number)

• RITM (Number)>REQ (Number)>PROCUREMENT (Number)

• REQ (Number)>RITM (Number)>PROCUREMENT (Number)

• REQ (Number)>RITM (Number)>TASK (Number)

On what part of the ServiceNow instance, would you find the option to Impersonate User?

• User Menu

• Content Fame

• Application Navigator

• Module

What module enables an administrator to define destinations for imported data on any ServiceNow table?

• Schema Map

• Field Transform

• Load Data

• Transform Map

What instance resource allows you to access guided tours, information about actions, and instructions on how to use inputs and outputs in your flow?

• Now Support

• Community

• Docs

• Help Panel (question mark icon)

In what order should filter elements be specified?

• Field, Operator, then Value

• Field, Operator, then Condition

• Operator, Condition, then Value

• Value, Operator, then Field

Which of the following statement describes the purpose of an Order Guide?

• Order Guides restrict the number of items in an order to only one item per request

• Order Guide provide a list of guidelines for Administrators on how to set up item variables

• Order Guide provide the ability to order multiple, related items as one request

• Order Guides take the user directly to the checkout without prompting for information

Which one of the following statements best describes the purpose of an Update Set?

• An Update Set allows administrators to group a series of changes into a named set and then move this set as a unit to other systems

• By default, an Update Set includes customizations, Business Rules, and homepages

• An Update Set is a group of customizations that is moved from Production to Development

• By default, the changes included in an Update Set are visible only in the instance to which they are applied

How is the Event Log different from the Event Registry?

• Event Log contains generated Events, the Event Registry is a table of Event definitions

• Event Log is the same as the Event Registry

• Event Log lists Events that were triggered by integrations, the Event Registry lists the Events that were triggered during the day (24-hour period)

• Event Log is formatted in the Log style, the Event Registry displays different fields

What is a Dictionary Override?

• A Dictionary Override is an incoming customer update in an Update Set which applies to the same objects as a newer local customer update

• A Dictionary Override is the addition, modification, or removal of anything that could have an effect on IT services

• A Dictionary Override is a task within a flow that requests an action before the flow can continue

• A Dictionary Override sets field properties in extended tables