Questions (65)

How are Workflows moved between instances?

• Workflows cannot be moved between instances

• Workflows are moved using Application Sets

• Workflows are moved using Transform Maps

• Workflows are moved using Update Sets

The baseline Service Catalog homepage contains links to which of the following components?

• Order Guides, Item Variables, and flows

• Order Guides, Catalog Items, and flows

• Record Producers, Order Guides, and Item Variables

• Record Producers, Order Guides, and Catalog Items

Which of the following statements is true when a new table is created by extending another table?

• The new table inherits all of the fields of the parent table and can also contain new fields unique to itself

• The new table archives the parent table and assumed its roles in the database

• The new table inherits all of the Business Rules, Client Scripts, and UI Policies of the parent table, but none of the existing fields

• The new table inherits all of the fields, but does not inherit Access Control rules, Client Scripts, and UI Policies of the parent table

Where can Admins check which release is running on an ServiceNow instance?

• Stats module

• Transactions log

• System.upgraded table

• Memory Stats module

A knowledge article must be which of the following states to display to a user?

• Published

• Reviewed

• Retired

• Drafted

What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks?

• Answer Agent

• Connect Chat

• Virtual Agent

• live Feed

What is the purpose of a Related List?

• To create a one-to-many relationship

• To present related records

• To present related fields

• To dot-walk to a core table

Which one of the following statements describes the purpose of a Service Catalog flow?

• A Service Catalog flow is used to drive complex fulfillment processes and sends notifications to defined users or groups

• A Service Catalog flow generates three basic components: item variable types, tasks, and notifications

• A Service Catalog flow generates three basic components: item variable types, tasks, and approvals

• Although a Service Catalog flow cannot send notifications, the flow drives complex fulfillment processes

Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed?

• report

• task

• event

• flow

Which are valid Service Now User Authentication Methods? (Choose three.)

• Local database

• SSO

• LDAP

• XML feed

• FTP authentication

In a Knowledge Base record, where can an administrator find the User Criteria for who can read the articles?

• From the Available to tab

• From the Accessible to tab

• From the Can Access tab

• From the Can Read tab

As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?

• A metric is used to measure and evaluate the effectiveness of IT service management processes

• A metric is a comparative measurement used to report the effectiveness of flows and SLAs.

• A metric is a report gauge used on homepages to display real-time data

• A metric is a time measurement used to report the effectiveness of workflows and SLAs

What is the first step in the process to import spreadsheet data into ServiceNow?

• Run Data Scrubber

• Set Coalesce

• Create import Set

• Define Data Source

• Select Import Set

On the Reports page, what sections allow you to see which reports are visible to different audiences? (Choose four.)

• Global

• Dashboards

• Team

• My reports

• Group

• Department

• Company

• All

• Analytics

• Admin

You are looking at a list of Active Incidents. You want to exclude Incidents with the state of Resolved. How might you do that?

• On the list of records, locate and right-click on the Resolved value, select Filter Out

• On State column title, right-click, select Filter Out > Resolved

• On Search, select State, type not Resolved, press enter

• Click Funnel icon, click AND, Select Resolved, is Not, State, click Run

• On the list of records, locate and right-click on the Resolved value, select Exclude

Which path would you take to access the table configuration page from a form?

• The Form Context menu > Configure > Dictionary

• The Form Context menu > Configure > Table

• The Form Context menu > View > Show Table

• The Form Context menu > View > Table

Which type of scripts run in the browser?

• Access Control Scripts

• UI Policies

• Script Include Scripts

• Business Rule Scripts

What are different types of Data Sources, which may be imported into ServiceNow? (Choose four.)

• Implementation Spoke

• Local Sources (i.e. XML, CSV, Excel)

• JDBC Connection

• LDAP Connection

• Network Server

• DataHub

What controls the publishing and retiring process for knowledge articles?

• Approval Definitions

• Approval Policies

• State Lifecycle

• Workflows

• Workflow Designer

What is used to determine user access to knowledge bases or a knowledge article?

• User Criteria

• Read Access Flag

• Privacy Settings

• sn_kb_read, sn_article_read

Which features ensures data consistency while importing data using import sets and web services?

• CSDM

• Client Script

• Business Rule

• Data Policy

• UI Policy

A colleague wants to rearrange the columns on their My Work List. Once the user has navigated to the list, where should they navigate to select and arrange the columns?

• Click List Context Menu > Configure > List Layout

• Click Personalize List

• Click List Context Menu > Personalize List

• Right click on any column header, Context Menu > Configure > List Layout

For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?

• Service Catalog variables can only be used in Record Producers

• Service Catalog variables are global by default

• Service Catalog variables cannot affect the order price

• Service Catalog variables can only be used in Order Guides

What information does the System Dictionary contain?

• The information on how tables relate to each other

• The human-readable labels and language settings

• The definition for each table and column

• The language dictionary used for spell checking

How would you navigate to the Schema map for a table?

• System Definition > Tables; Select Table; Go to Related links and click Show Schema Map

• System Definition > Dictionary; Select Table; Go to Related links and click Show Schema Map

• System Definition > Show Schema Map; Select Table

• System Dictionary > Show Schema Map; Select Table

Which is the base table of the configuration management database hierarchy?

• ucmdb

• cmdb_ci

• cmdb

• cmdb_rel_ci

Which best describes a field in a ServiceNow table?

• A field is a record in a table.

• A field is a table cell that stores data.

• A field is an item that appears in a menu list.

• A field is a table row.

What are examples of UI Actions relating to forms? (Choose three.)

• Form View

• Form Buttons

• Form Context Menu

• Form Links

• Form Columns

On the Form header, which element you to access form templates?

• More Options (...)

• Paperclip

• Pages

• Stamp

On what part of the ServiceNow instance, would you find the option to access applications, like Incident Management?

• Service Desk Homepage

• Favorites

• Application Navigator

• Self Service Module

What catalog tool would you use to create a catalog item or record producer?

• Catalog Designer

• Catalog Builder

• Workflow Designer

• Catalog Formatter

On a form, which type of field has this icon which can be clicked, to see a preview of the associated record?

• Reference

• Snapshot

• Quickview

• Drilldown

• Lookup

• Preview

While on an Incident record, how would you add a Tag for "Special Handling" to the record?

• On the Tag field, select Special Handling from the choice list

• Click on the Context menu, select Add Tag, type Special Handling, press enter

• Click on the More options (...) icon, click Add Tag, type Special Handling, press enter

• On the Special Handling field, check the box

When moving a homepage or dashboard between instances, what must you remember?

• Manually add them to the update set

• They are automatically added to the update set

• Create a separate update set for them

• They cannot be moved via update set

What feature allows you to limit who is able to contribute or read knowledge within a knowledge base?

• Roles

• Groups

• User Criteria

• Categories

What is the platform name for the Group table?

• sys_user_group

• sys_group

• sys_groups

• group

Many actions are included with flow designer, what are some frequently used core actions? (Choose four.)

• Wait for Match

• Look for Update

• Create Record

• Ask for Approval

• Look Up Record

• Wait for Condition

What role enables someone to authorize a request, with no other permissions on the platform?

• Approval Group [approval_group]

• Authorize [authorize_user]

• Reviewer [reviewer_user]

• Verification [verify_user]

• Approver [approver_user]

What types of entities can receive task assignments, in ServiceNow? (Choose two.)

• Users

• Departments

• Groups

• Teams

The Report Designer contains different sections for configuring your report. Which section is used to adjust the look of your report, including colors, titles and legend layout?

• Layout

• Format

• Configure

• Style

How would you distinguish between a Base Class table and a Parent Class table?

• Extended tables are always extended from Parent tables. Extended tables are usually extended from Base tables.

• Extended tables can be extended from Parent tables or Base tables; but they cannot be extended from both.

• Base Class tables always have tables extended from them. Parent tables do not have tables extended from them.

• Base Class table is not extended from another table, Parent class tables may be extended from another table.

When a custom table is created, which access control rules are automatically created? (Choose four.)

• create

• delete

• execute

• update

• read

• write

Which banner icon do you use to change your personal system settings, like your instance color scheme?

• Magnifier

• Question mark

• Gear

• Chat bubbles

When building an extended table from a base table, which fields do you need to create? (Choose two.)

• The fields that are not in the base table.

• The mandatory fields for the base table.

• The fields that are specific to the extended table.

• The reference fields for the base table.

While showing a customer their Incident form, they ask to change the Priority field title to display their internal terminology PValue. How would you do that? (Choose two.)

• Right click on Priority and select Configure Label

• Right click on Priority and select Configure Dictionary

• Right click on Priority and select Configure Display Settings

• Right click on Priority and select Configure Column

As administrator, what must you do to access features of High Security Settings?

• Impersonate Security Admin

• Select Elevate Roles

• Add security_admin role to your user account

• Use System Administration > Elevate Roles module

What section on the notes tab, shows the history of the work documented on the record?

• Audit Log

• Timeline

• Journal

• Diary

• Activity

What are the steps for importing data using an import set?

• Select source file; Run automap; Transform data; Clean up target table

• Identity source; Import transform map; Run transformer, Verify import

• Setup LDAP; Test map; Create update set; Run import; Apply update set

• Load the data; Create transform map; Transform data; Clean up import table

On the CI Dependency View, what enables you to trace from an infrastructure item, like a Server, to the Services that are dependent on that Server?

• Automapping Utility

• Relationships

• Service Tracer

• Transform Map

From a related list, what would a user click to personalize the layout of the columns?

• Context Menu

• Gear

• Pencil

• Magnifier

What is the language used for scripting in ServiceNow?

• C++

• JavaScript

• PHP

• Python

What are examples of UI Actions, relating to Lists? (Choose four.)

• List Links

• List Choices

• List Buttons

• List Override

• List Context Menu

• List Control

A Service Catalog project will involve building 80 catalog items. For each of the catalog items, the following fields will be mandatory on the forms:
• Requested for
• Requested by
• Approving manager
• Delivery instructions

All of the other variables will be specific to the individual catalog item. What features would you use when designing the catalog item form?

• Create a Variable Set Template, then apply to all of the catalog items.

• Create one Variable Set for the four variables, then add that variable set to each of the 80 catalog items.

• Create a Record Producer that contains the four fields; then add to the record producer related list on the Catalog Items.

• Create a Flow Designer Action, with Variable Set Data Pill, then apply flow to all of the 80 catalog items.

• Create an Order Guide, which includes all variables; then copy and hide variables as needed.

A task worker asks how they can monitor any updates occurring to records assigned to him, like responses from customers. What do you suggest?

• On My Work list, select the Activity Stream icon to show a frame with live updates

• Click on the eyeglass icon to expand the Monitor frame

• Open an Agent workspace tab for each record he wants to monitor

• Select Service Desk > My Work Dashboard

When importing data from a spreadsheet, which step defines where the incoming data columns will be written in the receiving table?

• Schedule Transform

• Field Matching

• Select Data Source

• Create Transform Map

• Load Data

On a related list, which buttons are commonly used for managing the records on the list? (Choose three.)

• Add

• Edit

• Publish

• Manage

• New

An IT user calls the service desk because they need to work on task records. All they can see is Self Service on their homepage when they login to the ServiceNow instance. What issue could explain this? (Choose two.)

• Their user account does not have itil role

• Their user account was not approved by their manager

• Their user account is not logged in properly

• Their user account failed LDAP authentication

• Their user account does not belong to any groups, which contain the itil role

Which feature enables business process owners to organize Flow Designer content into unified and digitized cross-enterprise processes via a digitized task board interface?

• Flow Designer

• Workflow Editor

• Process Workflow Designer

• Process Automation Designer

How is a user defined in ServiceNow?

• A user is a record stored in the Profile [sys_user_profile] table

• A user is a record stored in the User [sys_user] table

• A user is a record stored in the User Preference [sys_user_preference] table

• A user is a field in the LDAP integration

Which one of the following describes the primary operations performed against tables in the ServiceNow platform?

• Create, Read, Upload, Delete

• Capture, Rate, Write, Develop

• Create, Rate, Update, Delete

• Create, Read, Write, Delete

Which term refers to application menus and modules which you may want to access quickly and often?

• Breadcrumb

• Favorite

• Tag

• Bookmark

What icon do you use to change the icon and color on a Favorite?

• Clock

• Pencil

• Triangle

• Star

In Flow Designer, where is the data from an action stored so it can be used in subsequent actions in the flow?

• Data Pill

• Data Element

• Data Trigger

• Field Value

• Field Icon

How would you define an Access Control, to allow a user with itil role to have permission to create incident records?

• Name: incident.None; Operation: create; Role: itil

• Name: incident.Any; Operation: write; Permission: itil

• Name: incident:*; Permission: write; Role: itil

• Name: incident.None; Permission: create; Role: itil

• Name: incident:*;Operation: write; Permission: itil

What are the steps for applying an update set to an instance?

• Retrieve, Preview, Commit

• Specify, Transform, Apply

• Retrieve, Assess, Apply

• Get, Test, Push

• Pull, Review, Push