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Number	Questions	Options	Answers
1	A CMDB Administrator has installed a Service Graph Connector and customized a script transform. What will happen on subsequent upgrades if the default definition of the script transform is updated?	The Service Graph Connector upgrade refuses to start The upgrade stops and reports an error A skipped change is created and no change is made to the script transform definition	A skipped change is created and no change is made to the script transform definition
2	Configuration Management requires an accurate inventory of devices to be reflected in the CMDB. Which are common use cases for using Agent Client Collector (ACC)? (Choose 2 options)	Servers in the data center Network devices in the DMZ Devices in secure environments Devices that intermittently connect to the network	Devices in secure environments Devices that intermittently connect to the network
3	Where can an administrator perform Natural Language Queries (NLQ)?	CMDB Health Dashboard CMDB Workspace CI Class Manager CMDB Data Manager	CMDB Workspace
4	A CMDB Manager wants to improve data quality using the CMDB Health Dashboard. What needs to happen to generate CMDB health scores?	The scheduled jobs for the CMDB Health Dashboard must be activated Nothing, CMDB health scores are calculated by default The plugin, CMDB health calculation, needs to be installed	The scheduled jobs for the CMDB Health Dashboard must be activated
5	A CMDB Administrator is reviewing the CMDB and notices that many Hardware CIs are missing serial numbers. The Administrator is concerned this may cause duplicate CIs and wants to resolve the issue quickly. What structured guidelines provided by ServiceNow are available to troubleshoot and resolve the issue?	CMDB Data Foundations Dashboard Playbooks CSDM Data Foundations Dashboard Playbooks CMDB Health Dashboard Playbooks CSDM Now Create Playbooks	CMDB Data Foundations Dashboard Playbooks
6	What ensures data volume in the CMDB is manageable?	Business Rules Scheduled Jobs Archive Policies	Archive Policies
7	A CMDB Administrator is leveraging CI data as part of an Integrated Risk Management (IRM) implementation and the Entity Scoping process. The Administrator wants to leverage the CSDM Data Foundations Dashboard playbooks under the Run tab. Which CSDM relationships are leveraged using the CSDM playbooks? (Choose two)	Business Applications that have their relationships to Information Objects Locations that have established parent records Business Applications that have relationships to Application Services Logical CIs that have relationships with Information Objects	Business Applications that have their relationships to Information Objects Logical CIs that have relationships with Information Objects
8	A Change Manager aims to streamline ITSM processes by automatically populating fields on the Change form when a CI is selected. The Configuration Management team ensures that the Change Group field is populated for all managed CIs. As a result, which base system field on the Change form will be automatically populated after selecting a CI?	Change Group Assignment Group Managed by Group Approval Group	Change Group
9	A CMDB Administrator is reviewing the health of the CMDB and notices a large percentage of the Hardware CIs are missing serial numbers. The Administrator is concerned this may cause duplicate CIs and would like to resolve the issue in a timely manner. What structured guidelines provided by ServiceNow are available to troubleshoot and resolve the issue?	CSDM Now Create Playbooks CMDB Health Dashboard Playbooks CMDB Data Foundations Dashboard Playbooks CMDB Data Manager	CMDB Data Foundations Dashboard Playbooks
10	A Configuration Management Governance team is transitioning from utilizing legacy CMDB status fields to CSDM lifecycle status fields. Which table can be modified?	Life Cycle Stages Life Cycle Mapping Life Cycle Stage Status Life Cycle Controls	Life Cycle Mapping
11	A CMDB Administrator wants only the CIs of Principal Classes to appear in CI reference fields, such as the CI reference field on an Incident form. Where does the CMDB Administrator designate Principal Classes?	CMDB Workspace CI Class Manager System Properties CMDB Data Manager	CI Class Manager
12	A CMDB Administrator needs to import external data into the CMDB. To reduce the risk of creating duplicates and prevent updates from unauthorized sources, it must be ensured that the Identification and Reconciliation Engine (IRE) is not bypassed. What is the recommended method to import data into the CMDB utilizing the Identification and Reconciliation API?	IntegrationHub ETL Table API (REST API or SOAP API) Import Sets and Transform Maps	IntegrationHub ETL
13	The CMDB Administrator group aims to display meaningful results on the CMDB Health Dashboard -- Compliance Scorecard for server records that are not on the latest patch. What must be configured to achieve this goal?	Certification Filter, Certification Template, Audit Technical Service Offerings, Dynamic CI Groups, CMDB Groups Stale, Orphan, Duplicate Certification Policies, Data Filters, Scheduled Jobs	Certification Policies, Data Filters, Scheduled Jobs
14	The Incident Process Owner asks which classes of CSDM are used on the Incident form. Which classes are appropriate?	Application Service Business Application Service Offering Service Portfolio	Application Service Service Offering
15	A CMDB Administrator needs to create a new CI class for an Internet of Things (IoT) Sensor in ServiceNow. What are the recommended practices for this activity? (Choose 2 options)	Modify an existing class Delete an unused class and replace it with the new one Install or update the CMDB CI Class Models Store application and verify the class does not already exist Add a new class under an appropriate parent class	Install or update the CMDB CI Class Models Store application and verify the class does not already exist Add a new class under an appropriate parent class
16	A company wants to ensure stale CI records are identified if Discovery has not updated them in 60 days. Which CMDB Health metric applies?	Compliance Freshness Completeness Correctness	Freshness
17	A Change Manager wants to gain value from CSDM. How will the Change Management process benefit from CSDM? (Choose 2 options)	Identify blackout windows Determine the root cause of the change issue Route the change dynamically Understand the impact of the change on services	Identify blackout windows Understand the impact of the change on services
18	A CMDB Administrator has built a number of Technology Management Service Offerings (Technical Service Offerings) based on Dynamic CI Groups to better maintain group alignment for the member CIs. Which groups are synced to CIs from the offering that has a relationship to a Dynamic CI Group? (Choose 2)	Approval Group Managed by Group Owned by Group Support Group	Managed by Group Support Group
19	What is the recommended way to model shared middleware supporting multiple business services?	Direct CI relationships to business services Create an Application Service representing middleware Create a custom CI without relationships Store as an asset only	Create an Application Service representing middleware
20	A development team is working on a project where an application will be deployed to many servers. There are several security requirements that must be checked to adhere to lawful regulatory compliance because the application will be holding customer personal data (PII and PCI). Where in the CSDM should the development team store the information that will be used to satisfy audits?	Technology Management Service Offerings (Technical Service Offerings) and Groups Customer Service Offerings and Databases Business Applications and Information Objects	Business Applications and Information Objects
21	A customer wants recently imported server records to be automatically reclassified into more specific CMDB classes after being discovered by ServiceNow Discovery. During the discovery process, if existing Server records are reclassified into the Linux Server and Windows Server classes, which reclassification operation occurs?	Class Upgrade Class Downgrade Class Switch	Class Upgrade
22	A customer's CMDB is aligned to the CSDM Walk stage. What benefit is provided by the CMDB?	Allows additional stratification of technical teams' support structure along the lines of OLAs and commitments Improves the implementation velocity of APM Foundation for future business application rationalization Enables impact assessments for incident, problem, and change on Business Services	Enables impact assessments for incident, problem, and change on Business Services
23	According to the Common Service Data Model (CSDM), a server team is requesting a catalog item be created for infrastructure requests. Which role is involved in initiating the request and defining requirements?	Enterprise Architect Technology Service Owners Application Service Owners	Technology Service Owners
24	A CMDB Administrator wants to create a CMDB query to find all databases located in Seattle that are connected to application services. They also want to include incidents related to those databases. Which actions should be taken to build this query? (Choose 2 options)	Add a filter to the Database node for Location = Seattle Add to the canvas the Incident table from the Non-CMDB Tables list Add property columns to the Application Service node Set the relationship level to up to 2nd-level relationships	Add a filter to the Database node for Location = Seattle Add to the canvas the Incident table from the Non-CMDB Tables list
25	An organization is updating the CMDB to include new asset types like IoT devices. Relevant CI classes need to be added and outdated ones need to be removed from the Principal Class filter to ensure accurate display in ITSM processes. Which roles are needed to add or remove classes?	cmdb_query_builder sn_csdm_admin sn_cmdb_admin personalize.dictionary	sn_cmdb_admin personalize.dictionary
26	A CMDB Configuration Manager is reviewing the metrics on the CMDB Health Dashboard - Correctness Scorecard for the Server class, which consists of 60,000 servers in the CMDB. For the Duplicate metric, it shows: Healthy CIs / Evaluated = 59,000 / 60,000 For the Orphan metric, it shows: Healthy CIs / Evaluated = 45,000 / 50,000 Which configuration explains the difference in the scope of Server CIs evaluated (60,000 vs 50,000) between the two metrics?	The Duplicate metric has a CMDB Group configured for the Server class The Orphan metric has a CMDB Group configured for the Server class The Orphan metric has a Health Inclusion rule configured for the Server class The Duplicate metric has a Health Inclusion rule configured for the Server class	The Orphan metric has a Health Inclusion rule configured for the Server class
27	Configuration Management needs to ensure data quality for all CIs in the CMDB. What areas of data quality for CIs are included in the CMDB Health Dashboard? (Choose 2 options)	Stale CIs Downgraded CIs Upgraded CIs Missing CIs	Stale CIs
28	E. Duplicate CIs (correct) Which is a purpose or requirement of CMDB Data Manager in ServiceNow?	Automates the archival and deletion of records based on retention policies Automates the enforcement of relationship rules between CIs in the CMDB Encrypts archived records for enhanced security	Automates the archival and deletion of records based on retention policies
29	An organization wants visibility of which business applications are supported by a specific database server. What modeling enables this?	Task relationships Asset relationships Server to Business Service direct relationship Application Service dependency mapping	Application Service dependency mapping
30	The CMDB Configuration Management team wants to manage de-duplication tasks generated from data ingested into the CMDB via the Identification and Reconciliation Engine (IRE). In which area of the CMDB Workspace can they locate these de-duplication tasks?	Total status under the My Work tab CMDB feature adoption tile under the Insights tab Important actions tile under the Home tab	Total status under the My Work tab
31	The CMDB Configuration Manager is using the CI Class Manager to define group ownership of CI classes and needs to leverage the ownership value specified in the CI Class Manager. When creating a CMDB Data Manager policy, which group reference field should be set?	Managed By Group Approval Group Support Group Change Group	Managed By Group
32	Which are business values of CMDB? (Choose two.)	Strengthening operational resiliency Streamlining incident and change management Collecting and managing financial data Automating maintenance for CI relationships	Strengthening operational resiliency Streamlining incident and change management
33	The Configuration Manager is preparing justification to utilize the CMDB Data Foundations Dashboard. Which benefits align with the usage of this dashboard? (Choose 2 options)	It automates approval processes for Change Management It helps detect and eliminate duplicate records in the CMDB It provides actionable insights to improve data quality and completeness It enables monitoring and tracking of CMDB health over time	It provides actionable insights to improve data quality and completeness It enables monitoring and tracking of CMDB health over time
34	A developer bypasses IRE by inserting directly into cmdb_ci via script. What risk does this introduce?	Asset misalignment Performance degradation Duplicate CI creation and reconciliation conflicts Missing ACLs	Duplicate CI creation and reconciliation conflicts
35	An Asset Manager wants to ensure that Asset records and CI records are kept synchronized automatically. How does the Manager do this? (Choose two.)	Ensure one-to-one physical mapping between Asset and CI Ensure that the business rule to update CI fields on change on the asset table is active Ensure that the business rule to update Asset fields on change on the CI table is active Ensure that scheduled jobs are run during off-business hours to ensure that sync happens	Ensure that the business rule to update CI fields on change on the asset table is active Ensure that the business rule to update Asset fields on change on the CI table is active
36	A Configuration Manager wants to use the Unified Map. Where would it be accessed?	CMDB Data Manager CI Class Manager CMDB Workspace	CMDB Workspace
37	What is the value of using the CMDB in security operations? (Choose Two)	Identifies the IT infrastructure with a vulnerability Allows the security team to assess and remediate an incident Auto-resolves a vulnerability Enables audits and attestations across CIs	Identifies the IT infrastructure with a vulnerability Allows the security team to assess and remediate an incident
38	A Platform Data Owner wants to improve data quality with reconciliation rules across five discovery sources. The Data Owner knows the best option is to include CMDB 360 / Multisource CMDB to manage and monitor discovery sources. The company currently does not have the ITOM Discovery license required for CMDB 360 / Multisource CMDB. What can the Data Owner do in this case?	CMDB 360 / Multisource is a platform product that can be used immediately The IRE reconciliation rules can use discovery sources regardless of CMDB 360 being enabled ITOM Discovery must be purchased to take advantage of multisource IRE rules	The IRE reconciliation rules can use discovery sources regardless of CMDB 360 being enabled
39	What is the difference between Data Certification and Attestation policies when managing a CI?	Attestation tracks acknowledgement the CI still exists, while Data Certification requires validating specific attributes of a CI Attestation requires correcting specific attributes of a CI, while Data Certification tracks acknowledgement the CI still exists Attestation can be scheduled, while Data Certification cannot be scheduled Attestation can be assigned to a group or an individual, while Data Certification can only be assigned to an individual	Attestation tracks acknowledgement the CI still exists, while Data Certification requires validating specific attributes of a CI
40	An organization needs to maintain non-discoverable attributes, such as warranty expiration dates, for hardware CIs. These attributes are not updated by automated discovery tools. What method ensures these attributes are accurately maintained for all CIs?	Use the CMDB Reconciliation Engine to update the attributes Create a new CI class specifically for non-discoverable attributes Use a scheduled data import to update the attributes from an external source	Use a scheduled data import to update the attributes from an external source