Your customer wants to use the Service Catalog to generate task-based records for end-user inquiries. What Service Catalog capability can you use to generate these records?
A record producer is a specific type of catalog item that allows end users to create task-based records, such as incident records, from the service catalog.
https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/product/service-catalog-management/concept/c_RecordProducer.html