ITSM Practice Tests part 3

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A customer requests that when the Service Desk agent clicks on the information icon for the Caller's name, the quick view frame shows only the following fields:

User name -

Manager name -

Email Address -

Employee ID -
How would you modify the quick view frame?

Update the sys_quick view for the caller table
Update the sys_popup view for the user table ✓
Update the sys_quick view for the user table
Update the sys_popup view for the caller table

Check your answer

Notes

From the book:

Use the table name of the table being referenced. In this case, the Caller field is on the incident form, but the field references to the User [sys_user] table. The URL to add the sys_popup view should reference the User table