When a Service Desk again shares a "How to" item with a customer, what type of record is being shared?
The ServiceNow® Knowledge Management (KM) application enables the sharing of information in knowledge bases. These knowledge bases contain articles that provide users with information such as self-help, troubleshooting, and task resolution.
https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/product/knowledge-management/concept/knowledge-management.html