ITSM Practice Tests part 3

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When configuring stages in Flow Designer, what are some of the options that can be done? (Choose two.)

Define a Service Level Agreement for a stage
Stage labels and names can be changed ✓
States for the requested item records can be renamed
Estimated durations can be set ✓

Check your answer

Notes

TSM Implementation book:

When configuring stages in Flow Designer, you can: • Create any number of stages. • Change stage labels and names. • Set the estimated duration for a stage. • Import a copy of a pre-defined stage set from the Stage Sets table. Any changes made to the copy do not affect the original stage set record.