ITSM Practice Tests part 3

Your customer wants to know why users with the problem_coordinator role can Communicate workarounds, and fixes; but users with problem_task_analyst cannot. How do you explain this?

• The problem coordinator is the only role with the ability to recall a message
• The message will be automatically displayed on the Portal
• The technical resources working on the problem investigation are focused on the technical details, and may provide information that is not useful for the callers ✓
• The problem coordinator is responsible for approving or rejecting the proposed message
• The technical resources working on the problem investigation are focused on the technical details, and may provide information that is not useful for the callers