ITSM Practice Tests part 3

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By default, when using Inbound actions, what happens if an email is received which has an Incident watermark?

Incident record is updated, per the action's script ✓
Incident SLA clock is un-paused
Incident record is re-set to state = attention required
Auto-reply sent to sender, recommending they use Portal chat

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Notes

By default, the system generates a watermark label at the bottom of each notification email to allow matching incoming email to existing records. Each watermark includes a random 20-character string that makes it unique.

https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/notification/concept/c_WorkingWithWatermarks.html