ITSM Practice Tests part 3

You have just released a new Change Model to the testers. Testers report they can see the old change models, but cannot see the new change model on the change landing page.

What could cause this?

• New change models are only visible to Change Managers
• New change model needs Active to be set to True ✓
• Workflow has not been published
• Testers need itil role to see the change models