ITSM Practice Tests part 3

A tester reports a bug, because they submitted a Known Error article from a Problem record, but it is not visible from the Known Error database. What could cause this?

• The article is in draft state, but has not been published ✓
• The user criteria on the knowledge base is incorrect
• The Problem Management Best Practice - Madrid - Knowledge Integration plugin has not been activated
• The tester is not impersonating an itil user