ITSM Practice Tests part 3

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What would you use to create Incident records, based on email sent by users or systems?

Check your answer

Notes

Inbound email actions are similar to business rules: both use conditions and scripts that take action on a target table. An inbound email action checks the email for a watermark that associates it with a task and checks for other conditions. If the conditions are met, the system takes the inbound email action that you configure. The system can take two types of actions:
  • Record action: setting a value for a field in the target table.
  • Email reply: sending an email back to the source that triggered the action.

https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/notification/concept/c_InboundEmailActions.html