ITSM Practice Tests part 3

When using the baseline business rule, Populate Assignment Group based on CI/SO, what behavior would you expect on an Incident form? (Choose two.)

• If selected CI does not have an Owner group, write the Support group from the Service Offering to the Assignment group field
• If selected CI has a Support group, write that group to the Assignment group field ✓
• If selected CI has an Owner group, write that group to the Assignment group field
• If selected CI does not have a Support group, write the Support group from the Service Offering to the Assignment group field ✓