ITSM Practice Tests part 3

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Which Service Portfolio Management phase does a service belong to when it is in operational state?

Check your answer

Notes


Service portfolios typically consist of services in one of three phases.

Phase Definition
Service pipeline
  • Services that are not yet operational or available for use.
  • Services typically proposed or in review for suitability.
  • Services beneficial to analyze and manage the future growth and time line for each service.
Service catalog
  • Services that are operational and available for use, as well as in design and development.
  • Services typically represented in a request catalog.
Retired services
  • Services that are no longer operational or available for use.
  • Services that can include essential historical information.

https://www.servicenow.com/docs/bundle/utah-it-service-management/page/product/service-portfolio-management2/concept/c_ServicePortfolioManagementv2.html