2025 ServiceNow ITSM Practice Tests Part 2

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Which service types can be managed through the scope of Service Portfolio Management? (Choose two.)

Notes


Business services

Business services make up the structure of your service portfolio taxonomy. You can create dependencies to these types of services and view and manage associated service and offering details via the dependency tabs of the related list on the Service and Service Offering forms.

Create offerings as children of services. Offerings are created in the Service Offering [service_offering] table. 

You can designate services as Services I depend On or Services Dependent On Me via form related lists.

Technical services

Although technical services are not added as part of your service portfolio taxonomy, you can still gain insight into these services by adding them as Services I depend On or Services Dependent On Me in the related list section of the Service form.

https://www.servicenow.com/docs/bundle/washingtondc-it-service-management/page/product/service-portfolio-management2/concept/SPM2-services.html