ITSM Practice Tests Part 2

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The Major Incident Management (MIM) application is linked to the Incident management process, but the records have an additional set of States. What are these MI States?

Proposed, Accepted, Rejected, Reopened
Proposed, Accepted, Rejected, Cancelled ✓
New, Work in progress, Escalated, Communicated
Proposed, Received, eCAB Convened, Closed

Check your answer

Notes

Major incident management state flow

https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/incident-management/concept/major-incident-management-process.html