2025 ServiceNow ITSM Practice Tests Part 2

Why don't Problem records automatically move from Resolved to Closed after the fix is implemented?

It is designed to follow the ITIL4 standard
There is a scheduled job that automatically moves Resolved problems to Closed after 7 days
There is no Closed state. Problem records are moved to Completed
It is good practice to monitor fixes implemented, to ensure the underlying issues are resolved, before closing a problem record ✓

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