ITSM Practice Tests Part 2

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What are the different ways a user can provide feedback on a knowledge article? (Choose four.)

Check your answer

Notes

The flag article is on the top of the knowledge article under the Action's button

You can submit feedback for knowledge articles in these ways:

  • Flag an article as incorrect or inappropriate.
  • Provide a rating value for the article.
  • Mark an article as helpful or not helpful.
  • View comments, add a new comment, or reply to existing comments.

https://www.servicenow.com/docs/bundle/vancouver-servicenow-platform/page/product/knowledge-management/reference/r_KnowledgeFeedback.html