2025 ServiceNow ITSM Practice Tests Part 2

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Your customer wants to use Incident Tasks on Incident records. But for efficiency reasons, they want to automatically close all Incident Tasks when the parent Incident is closed or canceled. How could you meet this requirement? (Choose two.)

Notes


The Close open Incident Tasks when Incident is closed or canceled property (com.snc.incident.incident_task.closure) is responsible for different actions that take place on incident tasks based on the state of the incident.

https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/incident-management/concept/inci-inci-task-state-sync.html