ITSM Practice Tests Part 2

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Which Change request fields are used in conflict detection? (Choose three.)

Notes


Conflict detection identifies potential scheduling conflicts for a change request based on the configuration items (CIs), planned start date, and the planned end date in scope for the change. If a scheduling conflict exists, conflict detection also checks any related blackout or maintenance schedules and other active change requests to determine the scheduling conflict.

https://www.servicenow.com/docs/bundle/vancouver-it-service-management/page/product/change-management/concept/c_ConflictDetection.html