Your client indicates they would like a way to designate VIP callers on an incident form. How would you accomplish this?
For styles like the VIP style icon, you can add alternative text so that screen readers can differentiate between the style and the text.
https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/navigation-and-ui/task/t_DefineFieldStyles.html