ITSM Practice Tests Part 2

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When a user clicks on the Communicate workaround UI action on the Problem form, what happens?

Workaround is written to the Work notes field on any open Incident associated with the problem ✓
Workaround is written to the Comments field on any open Incident associated with the problem
Workaround is written to the Workaround field on any incident associated with the problem
Workaround is written to a draft Knowledge article

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Notes

When you communicate a fix, notification is sent to related incidents that a fix is available. The Incident process is designed to use the fix information or to notify the user of the same.

https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/problem-management/task/communicate-a-fix.html