2025 ServiceNow ITSM Practice Tests Part 2

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Which type of catalog item may be found in a Service Catalog?

Check your answer

Notes

Service Catalog offers a few types of catalog items.

The basic Service Catalog item types include:

  • Record producers: giving alternative ways of adding information such as Incidents via the service catalog.
  • Order guides: to group multiple catalog items in one request.
  • Content Items: catalog items which provide information instead of goods or services.
  • Standard catalog items

https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/product/service-catalog-management/reference/r_ExtendedCatalogItemFunctions.html