A customer wants to add a new Catalog Item to the Service Catalog.What process would be used to ensure the new item is authorized?
Change Management is responsible for ensuring that all changes made to the ServiceNow platform, including changes to the Service Catalog, are authorized and controlled. Before a new Catalog Item can be added to the Service Catalog, it must be reviewed and approved through the change management process.
The ServiceNow® Change Management application provides a systematic approach to control the life cycle of all changes, facilitating beneficial changes to be made with minimum disruption to IT services.
https://www.servicenow.com/docs/bundle/xanadu-it-service-management/page/product/change-management/concept/c_ITILChangeManagement.html