2025 ServiceNow ITSM Practice Tests

1/65

Your customer has an external system, which is used to perform changes. Your customer wants to capture these changes in your instance for reporting and CMDB maintenance purposes.

What baseline Change Model supports this scenario?

Automated Changes
Retroactive Changes
Change Registration ✓
Cloud Infrastructure
Unauthorized Changes

Check your answer

Notes

Change Model	Description
Normal	Change model used for ITIL mode 1 Normal changes.
Emergency	Change model used for ITIL mode 1 Emergency changes.
Standard	Change model used for ITIL mode 1 Standard changes.
Change Registration	Change model used to capture change requests in an external system. There are no approvals associated with this model.
Cloud Infrastructure	Change model used for change requests that commission and decommission Cloud infrastructure services.
Site Reliability Ops	Change model used for site reliability operations.
Unauthorized Change	Change model used for change requests that are created from the unauthorized change events.
DevOps	Change model used for DevOps change requests.

https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/change-management/concept/change-models.html