ServiceNow CSA Practice Question Part 2

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A task worker asks how they can monitor any updates occurring to records assigned to him, like responses from customers. What do you suggest?

Select Service Desk > My Work Dashboard
Click on the eyeglass icon to expand the Monitor frame
On My Work list, select the Activity Stream icon to show a frame with live updates ✓
Open an Agent workspace tab for each record he wants to monitor

Check your answer

Notes

An activity stream is a list of entries in records and conversations, such as journal fields, comments, and work notes that display in task records and Sidebar conversations.

https://www.servicenow.com/docs/bundle/washingtondc-platform-user-interface/page/use/navigation/concept/c_activity-streams.html