ITSM Practice Tests Part 2

What are some good practices for guiding your customers' use of Notifications? (Choose three.)

• Use incident.itil.role template as the master template to build all other ITSM templates
• Get input from Marketing department, regarding format of customer/caller facing notifications ✓
• Make sure Notification requirements and test plans are in the project scope from the start ✓
• When possible, maximize the quantity of email updates to customers
• Use templates to ensure consistency and ease of configuration ✓