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Record Producer – Used for creating records in a specific table (e.g., creating incidents, requests, or change requests). It allows users to submit structured data that directly updates a ServiceNow table.
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Catalog Item – Used for ordering a single item or service (e.g., requesting software, access to an application, or new hardware).
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Content Item – Provides informational content rather than a request or order. It can include links to knowledge articles, external resources, or instructional content.
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Order Guide – Used to order multiple related items in a single process (e.g., onboarding a new employee, which might include ordering a laptop, software access, and building access).