ITSM Practice Tests

1/65

Your customer wants a catalog to contain two items:

1. A request with 1 approval and 2 fulfillment tasks
2. A link to a knowledge article

What type of item would you use to satisfy the requirement for the Construction request?

Order Guide
Catalog Item ✓
Record Producer
Content Item

Check your answer

Notes

Use the ServiceNow® Service Catalog application to create service catalogs that provide your customers with self-service opportunities. Customize portals where your customers can request catalog items such as service and product offerings. You can also standardize request fulfillment to ensure the accuracy and availability of the items in the catalogs.

https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/product/service-catalog-management/concept/service-catalog.html