When you need to orchestrate business processes across services with little technical user knowledge, which utility would you use?
Flow Designer is a Now Platform feature that enables rich process automation capabilities in a consolidated design environment. Flow Designer enables process owners to use natural language to automate approvals, tasks, notifications, and record operations without having to code
https://www.servicenow.com/docs/bundle/xanadu-application-development/page/build/professional-developer-guide/concept/flow-designer.html